George Hardie & Son (Joiners) Ltd

DO NOT USE!!! We contracted Hardie and Sons to install windows, replace the frame, skirting, plaster etc to our property. We were given a reasonable quote and had been recommended by a friend who had a small piece of work done. We were told roughly when the work would be done. Unbeknownst to us, part of the work (the windows which was the main job) was contracted out to another builder. This was not communicated as since our initial phone calls - John had started dialling my number incorrectly. This meant any texts/calls (if the existed at all) never reached me. He had my husbands number - but never tried it. Sensing a complete breakdown of communication I would call the office, leave messages, but never heard back. Until finally I had a date for the window fitting (by the other contractor - I still did not know at this point) as I caught John by chance on the phone in the office. We never saw John again, we never saw anyone from Hardies again. We were never consulted on how we wanted things to look in terms of the interior window sills and surrounds - and it was all very as hoc. The windows had been ordered and made to measure so there was no way out for us at that point. So, we let them do the windows but we cancelled the interior repairs and went elsewhere. Best decision. Now, 1 year later. We have noticed a damp patch appear on the plaster below the downstairs window (they were meant to treat the damp) and also a damp patch above the upstairs window. We reached outside and felt above the window and discovered a large gap above the window, we were able to touch the top of the frame. I called Hardies and told them of this. I was told they were contacting the contractor to fix this. I called twice again over the next 3 weeks. Nothing. I then had to get quite angry with Graeme who has said he will “have a look” 2 weeks from now. No apology, no sense of urgency. They have not shown any care. Aside from my home now being a source of stress, I am so upset at the lack of human decency!!! We are a young family in our first home with a 4 month old baby, they know this and are still refusing to acknowledge any wrong doing. Anyway, my advice - steer clear.