WINDOWORLD

As soon as they have your money , their customer service is non-existent. We had our windows fitted in February 2021. It took us many times of asking and 6 weeks to receive the keys to lock the windows. The fitting was average , but the touching up job on all the outer frames was messy. I requested some touch up markers in the corresponding grey colour - 4 months of continuous asking - ( 6 emails and 5 phone calls ) - and they have been completely ignorant. Similarly and much more importantly , one of my door units is full of swarf from where the spacer bar is cut to separate the glass panes ; I have asked them multiple times since February to replace the unit. When you call you get through to Charlotte who says she will organize the replacement for you - 5 times of asking and 5 months later - no response whatsoever. The owner is more concerned with telling you how he fraternizes with the cast of Brookside / Hollyoaks or whoever....he is just a mouth who just wants your money and is not interested in customer service. DO NOT GO ANYWHERE NEAR THIS COMPANY. p.s. to the company itself - I hope you read this - I will be refunded what you owe me - that is certain.