Orchard Conservatories, Windows & Doors

we ordered windows and a front door from this company in jan18. They came to fit the door on 9/2/18 which was incomplete with the escutcheon missing. the door frame which was fitted was also incompletely finished off. It took them a further 3-4 days to come to fit the missing part at which time the workman actually broke the door lock and the door was permanently locked. On questioning his reply was 'what do you want me to do about it'! He called a friend who came to try and fix the problem but failed. on speaking with the manager he reassured us he would visit the following day with the door manufacturer engineer to fix the problem. He did not attend and the engineer failed to fix the problem. We left several messages for Orchard to call us back and they failed to return any of our calls. Eventually we visited the showroom to discuss the issue. His reply was that he would forward a full refund and fix the door. Two days later he lied to us and told us he had never agreed to the refund. He had little insight into the issue with the lock, stating 'it is a door lock for god sake'. I paid a lot of money for this door and I want a door that is fit for purpose. He refused to give us a refund and replace the door. We have since cancelled our window order and are currently in dispute with this company. They have little customer care, they lie to you and provide sub standard service. They belittle the customer when they try to address any concerns. I will never recommend or use this company in the future as they are rude and have appalling customer care .