N & P Windows Ltd

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Dear Customers N&P would like to thank all of our past, present and future customers for their support and patience during these troubling times. Whilst we are on shut down and abiding by the government guidelines, we are unable to install our products. We still have staff working from home to assist in technical issues and emergency only repairs. Should you require any assistance please email us at sales@nandpwindows.co.uk

Dear Customer, Following the Prime Minister’s statement on the 23rd March 2020 we have decided to suspend our work programme until further notice and all our staff will be staying at home with immediate effect. This means that we won’t carry out any new installations for the time being but we will of course be in touch as soon as normal working can be resumed. For our domestic customers, if you have paid deposits for work on your home please be assured that these are held securely and deposits are insured. We will endeavor to continue preparatory work for secured commercial contracts and Jim, Alan, Nick and Graham, whilst working from home will remain in communication with customers and suppliers by e mail, and Phone. If you are a school and are open for the children of key workers, and you have an absolute emergency with a window or door which is causing a safeguarding issue, please email us on sales@nandpwindows.co.uk and we will take action accordingly.

As a measure to safeguard both our customers and our staff, N&P Windows Ltd are adopting new short term working practices. In order to maintain social distancing, our team will be operating on a rota basis between home and office working. This may mean that we are less able to directly answer all incoming phone calls. If you call our landline number, this will revert to an answer phone, in the event that we are unable to answer it please leave a message and we will respond to it at our earliest opportunity. You can also contact us via email at sales@nandpwindows.co.uk which is being monitored during normal working hours. At present, we are responding to URGENT service calls only until further notice. Should you wish to obtain a quotation or visit our showroom, please contact us via the means described above and we will contact you to make suitable appointments. Our showroom is currently closed to walk in customers. We remain dedicated to providing a quality product and service to our customers and trust that you will understand the necessity of the steps we are taking.

In the recent climate of the corona Virus, N&P would like to assure our customers that it is business as usual and that we are taking actions to minimize any risks to our customers, our staff and our supply chain and are thinking of how best we can protect the company itself from the economic fallout of the corona Virus. We have received policies and methodology from our commercial clients which offer sensible and pragmatic precautions which we have embodied in our approach and are abiding by. The health and well-being of our customers, staff and supplier is of paramount importance and so we have taken the following actions: 1. We have placed hand sanitizer in our showroom and warehouse for staff, visitors and delivery drivers. 2. We have issued hand sanitizer and gloves to all N&P staff and fitting teams who come into direct contact with customers. 3 We are using conference calls to communicate with clients and suppliers rather than site or office meeting. 4. Any members of staff that are in the vulnerable category are self isolating at home. 5. Although we are not working from home, we are nevertheless maintaining a healthy distance between team members, avoiding enclosed meetings and keeping our offices and warehouse well ventilated. working in domestic properties - our fitters work in teams of 2, mainly one inside and one outside. in addition to the use of gloves, regular hand washing and sanitizing, we are advising residents and in particular elderly and vulnerable occupants to avoid the rooms where we are working and at all times follow the guidelines on social distancing. Rooms are being well ventilated and the frames and glass wiped down at the end of the installation. Looking to the future, we continue to work with customers to build a solid pipeline of future contracts and are in regular contact with our suppliers to assess the security of the supplier. Currently our suppliers are reporting good levels of material stock and no levels of disruption at present. We will endeavor to keep you updated should anything change.