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About Malbern Windows and Doors

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December 2015
Had to contact Malbern to tell them that the back door was faulty about 18 months ago. Was told that we had to fill in a questionnaire and return, which we did. No reply fed up of waiting so fixed it myself. However the locking handle on our escape window won't open at all, so I rang Malbern, given a different number to ring only to be told that all locks, handles and hinges are only guaranteed for 12 months. I explained we were never told this at any point, but I was informed by a not interested attitude lady to refer to my guarantee. When I told her we wouldn't use them again she replied 'ok'

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