Brighter Home Solutions Ltd

Conservatory, bifold doors, patio doors, a front door and 4 windows over the last 5 years later, we are waiting for them to come and sort out a few problems. Their customer service is atrocious. We've had a problem with the seal on the bifold doors for over a year. And I do appreciate theres been a pandemic. Also means theres a gap in the door, which we've had to put up with over last winter. Rather a cold draft coming through. They tell us the seal is on order, only to be told its the wrong seal. Also the beading on the front door is hanging off. Not good I feel, for a £5,000 door. We phone them regularly, and they have wonderful excuses or they will get back to us. They don't. It's such a shame that their customer service lets them down , because the quality and look of the products are good. They seem to talk a good talk, but then theres no follow up when theres a problem. A real let down. We are pensioners, and feel maybe thats a disadvantage. If we were younger, we wouldn't be taken advantage of. I do not know how to upload a proof of purchase. Thats a very clever way of getting out of showing my review. I hope someone takes note of my dissatisfaction with your company.