We ordered around £10,000 worth of Windows from this company, they gave us a delivery date for them to arrive on site, they never arrived, we had two guy's waiting for them on site all day, after we phoned polar Windows they said they don't know we're they are, the next day they told us they had been damaged so would have to wait 1 week whilst they were remade/repaired. 1 week later the same happened and they just never turned up, again with two guys waiting on site for them to arrive. After promising us multiple delivery times and dates they still never arrived. When they finally decided to bring our windows and bi-fold they would only do it last thing of the day when it was getting dark....we refused to take them in the dark, they said they'll deliver at dinner time but then all of a sudden they were 'running late' just in time when it was getting dark. We finally had enough so decided to drive down to there depot to find out what was going on. They took us to see our windows and bi fold. They were absolute crap, horrific, i have taken pictures of them, they had holes in them and then just filled with a sealants, big scuff marks all over them, every corner in the Windows the cream film was pealing away. I wouldn't of had them if they was to give them away...i sent pictures to the manager and he agreed there were very poorly made, so I asked for 100% refund, they think it's fair to keep nearly £1000 of our money for the rubbishy they are trying to sell...now we have to go to the small claims court. I thinks it's a joke that I should even have to fight to get my money back..