Very poor customer service and communication. Conservatory is still under warranty however we have an ongoing leak which has damaged the interior. Numerous attempts at repairs have not been succesful and no effort has been made by Planet to complete the job in full. We keep having to chase them up for action but the response from the customer service representative is poor and his disinterest is far too apparent.
1/5 stars by Miss. Cheah on February 3rd 2018 Unverified Email
Replacement windows, front door and conservatory, installation 2014
We had eight windows replaced, two doorways blocked up and converted to windows, and a garage door converted to a wall with front door and side windows. A large conservatory was built onto the side of our house, replacing a patio.
The window installation can't be faulted, it was quick and efficient, and one minor problem was rectified quickly and without problems.
Particular praise for the installer - Richard - and the plasterer.
The conservatory is still not watertight after twenty months, and we have had great difficulty obtaining support for the product.
2/5 stars by Mrs. Fox on December 5th 2016 Unverified Email
Recently had aluminium windows and bi-folding doors installed by Planet. I couldn’t recommend them highly enough. Fitters were very tidy and friendly and office staff were always very helpful with any concerns I had. Will definitely be using them again.
5/5 stars by Rachel Mitchinson on November 24th 2018 Email Verified
The above reviews are the opinions of the individuals submitting them and not necessarily a true reflection of the performance of this business. We therefore disclaim all liability and responsibility arising from any reliance placed on them.