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House of Surrey Ltd is rated outstanding!

House of Surrey Ltd

4.6/5 Stars - 32 reviews

209 Laleham Road , Shepperton , Middlesex.
01932 228788
info@houseofsurrey.co.uk
houseofsurrey.co.uk
30 Positive Reviews
2 Negative Reviews

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Reviews (32)

About House of Surrey Ltd

July 2021
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Very efficient, friendly service, outstanding work.

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April 2021
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Speedy installation and good craftsmanship. Happy with the service received.

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August 2020
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Fitters were quick and very pleasant. Incorrect frame supplied but they sorted out a temp measure and it was fixed within a couple of days.

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Mr D 's Testimonial uploaded by House of Surrey Ltd
January 2020
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Am having more windows/doors fitted.

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March 2019
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Installers were bang on time and great lads made a good job and cleaned up after them and very quick

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October 2015
House of surrey has just replaced our front windows, previously replacing the rear windows and patio door. Each time the work has been completed efficiently, quickly and with an excellent finish. Each of the fitters have been courteous and very professional in there work and have cleaned up thoroughly afterwards. After comparing the quality of the product against friends and family, the windows used always seem to be of a better quality and fit. We would recommend house of Surrey and the window fitter and fittings to anyone 10/10 Daniel, West Molesey.

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September 2015
I had new French doors fitted and as always the work was excellent and any mess was cleaned up by the very personable fitters.

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July 2015
I had my entrance door replaced and the new French window fitted. Excellent service and lovely doors. They fitted all doors and windows in my previous house about 10 years ago and the service was as good as now.

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July 2015
We replaced 5 windows. Salesman Neil and company installers very friendly and extremely helpful. Exceptionally happy and will use company again when replacing doors soon.

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June 2015
Replacement front door. Workman brought the wrong door for fitting 3 times! When finally fitted, very nice job & the workman was fantastic. One of the glass panels blew 3 years later. Had to contact house of surrey to arrange replacement. Firstly replaced with the wrong glass panel pattern. Finally all fitted & looks good again. Overall good workmanship but very poor as a company!

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We wanted a bifold window and House of Surrey was the only company that could provide us with a window, we contacted about 5 or 6 other companies who couldn't help us. Steve in the office who came round to give us a quote was very nice and friendly and efficient. The men that fitted the window were very friendly, helpful and carried out a very good job. The only down side was the surveyor who was contracted in, he was very grumpy, didn't introduce himself and was asking why we wanted such an expensive window, not a very nice man. We've had our window since the 8th October 2014 and it is fantastic, waiting for the good weather so we can have it completely open more often.

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June 2015
I required replacement, modernised, patio doors following a break in. The salesman, Barry, does an excellent up-front job of selling the product. However, the timescale from order to fitting was way out, and I had to make all the telephone calls. The office did not keep me informed on any aspect of the job. The appointment was cancelled ten minutes before it was due to take place because the van was not big enough. Sadly this is what happens when there is no flexibility in the system. It is all very well having a small, friendly business but no one was on the ball and concerned about customers' service. I had to wait another week which was disappointing, not only because I got the impression I was not being given service, and also I felt vulnerable until the new doors were fitted. Sales side excellent, organisation of workforce and follow up poor.

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April 2015
Installed 2 large windows 1 small window & 1 patio door - the whole process from quote to completion of jobs were professional & happy to recommend (already referred colleagues). I would have awarded 5 star but on the day of installation only one craftsman turned up instead of 2 as expected (due to surgery) consequently patio door installation was delayed till next morning.

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March 2015
double glazing in bedroom and also a new kitchen door and kitchen window. very good thanks Yes there were both 10 July 2014

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February 2015
We had a new front door and side panel fitted on 8th May. The installation was satisfactory but some of the accessories were wrongly suppled, namely a door chain, key barrel and the nuts that hold the door knocker on were all supplied in gold and we asked for chrome. The fitter said that the door chain he could get hold of straight away, the other items would need to be ordered. Unfortunately we have contacted House of Surrey on several occasions and just get passed from one person to another, each one saying that it is anothers responsibility. Excuses so far have been, difficulty with suppliers and ordering the wrong items. My final phone call was on the 24th June and I spoke to Malcolm who I believe runs the company. I explained yet again what we were still waiting for and he has (yet again) promised to order the parts. Not once have we had a call from them about any of this. They seem to have no customer or after sales service at all. We would certainly not recommend them because of this, although they are Checkatrade members and we had a personal recommendation from a neighbour. I noted that, on Checkatrade , although the majority of reviews were favourable, where the correct items were not supplied, customers have had the same treatment as ourselves.

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December 2014
The initial visit to provide a quotation and review the options was informative and the salesman was friendly and informative. The windows were ordered and ready for installation within the agreed timescales and the 2 men installed them very efficiently with great care and ensured they cleared up after themselves at the end of each day. They were very polite and courteous and had obviously got a lot of experience and pride in their work. I would thoroughly recommend them.

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December 2014
Replacement of 8 windows, patio doors and both external doors. The work carried out was very professional with little or no mess and the overall finish is excellent The two fitters, Scott and Gary, were very punctual, worked hard and very corteous The work was carried out over two days in May 2014

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December 2014
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This is my 4th house over past 15-20 years and all have been fitted with House of Surrey windows - I wouldn't go anywhere else. Their prices are mid-range, quality of product is superb, fitters are courteous and obliging and clear up well after themselves.

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November 2014
Leaking kitchen window and wall above the window. Put in a lintel. Excellent. Barry recommended a builder and came to measure the window. He also gave us a quote for garage windows. Very punctual and courteous. Very nice and tidy. January when the weather was very cold. Have used House of Surrey before and have always been very happy with their work and advice. Would definitely recommend them to friends.

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November 2014
Replacement back door. Excellent, helpful salesman (Molesey branch). Door appears to be good quality but on second day we were unable to lift the handle or turn the key. This was reported to the Shepperton Branch as there was no reply to the Molesey number. Very discourteous man took the call, the fitter returned within the hour but his attitude was off-hand, an adjustment was made and he walked off without speaking when we asked for reassurance that it would not happen again. Punctual yes, courteous no. 26/27 March 2014

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We had the front windows of the house replaced. This is the second time I have used House Of Surrey and again, the workmanship was first class. I literally cannot fault them.

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October 2014
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We had a kitchen door which had a side window and two closed glass panes ( fan lights) above it which was wooden and past it's sell buy date and the whole thing had to go. So our builder bricked up the bottom half of the door side and the whole lot was replaced with a large window with two new fan lights. Also new back door and a lovely new cloakroom window which fully opens both sides without seeing a middle bar. All fitted by lunchtime and a good price. Highly recommended.

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August 2014
Front Door All proceeded smoothly - many thanks to the team particularly Neil Robjon who was super.

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August 2014
All the windows replaced. Very punctual. Work carried out properly and cleanly.

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Single door to garage, fitted in hours with no mess. One return visit after a few days to adjust door correctly, otherwise excellent.

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I have used ‘House of Surrey’ for three separate jobs in the last 18 months. The latest one was completed on 14/08/13. Everything has been perfect from start to finish. I have simply given their sales people a drawing of the windows that I want with a photo of the old windows and got a sensible quotation a few minutes later. There was none of the usual routine of mega hard sell tactics used by all the other companies I asked to quote on the first job. The other companies quoted that it would be some ludicrous price but then said this week we have a 50% discount but you will get an even bigger discount if you order here and now. The prices were still insane. When I said No I was told that this offer ends at midnight. A year later one company was still pestering me for the same order for the same price. House of Surrey just gave me a sensible quote from the word go. There was no pressure. They said, ‘Please have a think about it & let us know’. Each time I said ‘no need to think about it, go for it, that’s a fair price’. For the second two jobs, I just went directly to House of Surrey and did not bother with any of the other companies. On each job the fitters have been very, very friendly courteous and have done an excellent job. They have each time arrived about 15 minutes early, worked flat out and left the area cleaner & tidier than it was before they arrived. I don’t think anybody could ask for more than that. I have one more double glazing job that needs to be done and when I have saved up enough pennies in my piggy bank, I will have no hesitation in asking House of Surrey to do the job.

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March 2014
We had a new composite front door fitted. The salesman who visited us was excellent. The fitting was sooner than expected and was done very well indeed. The internal decorations are as good as they were before the work was done. The door was supplied with the wrong lock barrel but this was rectified soon after the initial fitting. The only slight issue was that I had to call for updates on the lock fitting rather than being kept informed by the office. Other than that an excellent job.

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replacement windows and door, good quality product the fitting team were good clean and tidy at all times no damage to inside walls etc. on time friendly polite. my work was done 9th June 2013

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March 2014
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We had a new front door fitted in the spring. The workmen were excellent, punctual and very courteous. Couldn't have wished for better service from start to finish. Would definately recommend House of Surrey to anyone.

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March 2014
Steve was very helpful in advising on the best window installation for us, and prompt in sending us the quotation. We haven't gone ahead yet, but we will do very soon.

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Excellent workmanship. Punctual and courteous. Work was done December 2011

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July 2012
We are absolutely delighted with the work and the final result is beyond our expectations and we look forward to many years of enjoyment in our new conservatory.

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