Launa Windows Ltd

I have recently had all my guttering, facials and down pipes replaced with what appears to be good quality materials. However all has not gone well from the start. Firstly torrential rain so unable to fit( no fault of theirs) and therefore had to return for further days. All seemed to be going reasonably well apart from them cracking my water butt which was to be moved and reused and breaking capping stones on a wall by knocking them off. When work was completed and they had left and having been paid the balance as requested I went to tidy up around and removed a piece of plastic from a drain only to have the drainpipe fall on my head! It was then I realised that none of the drain pipes were attached to the walls. I phoned to notify and was then let down twice by people not attending . When eventually someone did come they didn't have any of the clips needed so couldn't do the job!! So I phoned again. Was let down once more and then spoke to installation manager who said the original workmen would come and fix problems at 8.30 on day given. On day they phoned to say they were going elsewhere first and would be here around lunchtime! Early afternoon they arrived and completed work and replaced capping stones and fixed waterbutt so it collected water. They had put the connector on the drainpipe upside down so the water wasn't coming out!!! At last I thought all was done but then received a letter asking me for more money. A letter asking for the balance was incorrect as they had put in the wrong deposit amount and therefore I had paid the wrong balance!!! Their fault , not mine.!! However the installations manager spoke to me as if I was an idiot and said if I'd looked at the original contract I would have seen that there was a mistake. I thought I was dealing with a reputable company and therefore trusted what I was asked for without checking as the sums added up. He even questioned where the letter had come from... Until they found a copy in their files!!! By now I was upset and angry at how I was spoken to and treated. I paid the final amount and hope that's the end of it. I have been really messed about and wasted several days waiting around. What happened to customer service??? In my case the Launa Man Can't... so good luck if you use them.