Choices Windows

I have been to their office in sedgley and no one is answering door or phone How do I gt in contact with them as my door is only 4 years old and not locking and this is a issue Any ideas how to get in contact with then

Have a problem with a door fitted by Choices have tried to contact company but phones are dead are they still trading ?

Used choices a few years ago , already had 6 windows replaced due to unit condensation , these were replaced over the years , we have another unit gone and have reported this over 13 weeks ago now , I understand that goods can go faulty which is not the main problem with this company , the problem is Brian , he is an absolute joke , doesn't reply , impossible to get hold of , I have emailed , rang various numbers , wrote letters , when he does get back it is always excuses and makes Promises that he doesn't fulfil , I have text proof of him saying when he is coming to view and never turns up , always different excuses , ok to take money but not rectify problems , always had good service when dealing with Nathan and Peter originally but this director brian is a complete liar and joke , do not know how the business is still going , will not even pass on Nathan's details , mr nathanbeddoes if you are reading this review please contact me , mr poole from tipton as Brian is a complete waste of space , all I am asking is to replace a faulty window under guarantee from your company and nothing else , I have been very patient but to be dealing with such a complete idiot as brian is frustrating . Brian i have given you enough opportunity to rectify and all I have asked is for you to turn up when YOU have said you are going to , I am sick of your excuses and lies , you are not replying again so if you don't want to speak then pass me on someone else's details as I am now taking the matter further

Don't use this Company unless you fancy a Court Case!! My modest Orangery took 6 months and Briant Hunt abandoned my work and l had to spend 3k to get the work finished by someone else. Everything to do with this has been very stressful and l face a battle trying to get some money back from them.

My original review has been removed after I named the owner of the company so now I am posting again, naming no names! The owner came & took over half of the total amount as a deposit in September for a complete house of windows, front door, rear stable door & large french door & windows fitment with a start date of 30th october to last a week. When the windows arrived there were 3 incorrect sizes, no glass for my Son's bedroom window (which wasn't bought to light until after the window was fitted) 2 lots of privacy glass missing and no front & rear doors. Despite numerous calls, texts & emails to the owner the work remains unfinished. He blames everyone else for the probems & does not take responsibility. He has done NOTHING to remedy any of the issues instead comes up with excuses. We eventually had to call out a glass installer ourselves & pay for the glass in my Sons room as the window was open to the elements - they had only put a piece of board up which was a good few inches too small either side which offered no protection to the elements at all. It has become clear that he NEVER had any intention of providing the doors as not once did he measure for them. We have had nothing but excuses after excuses whenever we have been able to contact him. - which has been very rarely as he does not answer calls. He's arranged appointments for the fitters to come & continue the work which I've taken days off work for but no one has shown & not once has he rang to cancel any of them or rang to explain why they haven't shown up, it's always been me that has had to chase him which isn't easy when he won't answer or return calls.We are left with a half finished job & a house that looks a mess. What should have been straight forward home improvements has turned into a nightmare. I have since had an independant window company take a look at the work carried out & it has come to light that there is no toughened glass in the front bay window - this measures over 6ft deep & over 11ft wide so that is a tremendous hazard! Also non of the windows have been fitted in accordance to Fensa regulations & wrong hinges have been used which in turn prevents a tight fit on some of the windows resulting in draughts. Two of the window units are warped which occured during manufacture & yet they were still installed. It states they are Fensa regulated but these windows will NOT pass a Fensa inspection. We are left with shoddy windows & workmanship which will cost thousands to put right & we STILL have to have doors fitted. All I can say is DO NOT USE THIS COMPANY!!! ***HE ALSO OPERATES AS TIPTON WINDOWS AND CONSERVATORIES LIMITED so please be careful you don't end up with the same problems as we have!***

PLEASE NOTE ***BRIAN ALSO OPERATES AS TIPTON WINDOWS AND CONSERVATORIES LIMITED so please be careful you don't end up with the same problems as we have!***

If I coud give this minus 0 stars I would! Where do I start? Brian came & took over half of the total amount as a deposit in September for a complete house of windows, front door, rear stable door & large french door & windows fitment with a start date of 30th october to last a week. When the windows arrived there were 3 incorrect sizes, no glass for my Son's bedroom window (which wasn't bought to light until after the window was fitted) 2 lots of privacy glass missing and no front & rear doors. Despite numerous calls, texts & emails to Brian the work remains unfinished. He blames everyone else for the probems & does not take responsibility. He has done NOTHING to remedy any of the issues instead comes up with lies & excuses. We eventually had to call out a glass installer ourselves & pay for the glass in my Sons room as the window was open to the elements - they had only put a piece of board up which was a good few inches too small either side which offered no protection to the elements at all. It has become clear that he NEVER had any intention of providing the doors as not once did he measure for them. We have had nothing but excuses after excuses and lies after lies whenever we have been able to contact him. - which has been very rarely as he refuses to answer calls. What should have been straight forward home improvements has turned into a nightmare. DO NOT USE THIS COMPANY!!!

This company has gone into bankruptcy and owes me over £3,000 that I paid for windows that I'm not going to receive. Avoid this company and Tettenhall Windows / Kitchens (same company). Owner "Nathan" is going to get caught by the taxman eventually. It couldn't happen to a nicer guy, hope he likes small rooms with barred windows, let's hope his company didn't fit them!

Well all as l can say is you have all had a very different experience to me! My Orangery was started on 12th September 2017 and today, 20th November 2017, it is still awaiting it's Roof Lantern roof. Each week l am promised that workmen will be with me now, until it's completion - all lies!!! I don't believe a word Brian tells me (when he can be bothered to ring up at all) This has been the most stressful few weeks of my life, and l don't see any end to it anytime soon. To say l'm disgusted would be a massive under-statement. Use any other Company, but this one - none could be as shoddy as these cowboys!!!

Had a conservatory built by Choices in 2012. I was quite happy with the work and the conservatory is still good today except for the windows. In June 2015 I informed Choices that 6 panes of glass had fogged over. It took many phone calls, emails and eventually threats before these were replaced under warranty in June 2016. It took a whole year to get them replaced. In June 2017 I informed Choices that another 4 windows had fogged over. That's a total of 10 out of 24 panes in 5 years - not a good record. Again there have been a few emails and a number of phone calls. Despite promises to phone back they don't. Choices customer service is somewhere between appalling and non existent. My recommendation is DO NOT USE THIS COMPANY. Sorry but if you do and you have problems you will struggle.

BEWARE OF THIS COMPANY June 2015 Replacement windows fitted for the whole house including patio and front door by Choices. The workmanship was appalling, I was assured by Brian Hunt that all the work would be rectified to my satisfaction. The patio window & front door had to be taken out & refitted, still not happy with the rest of the installation. I was promised in writing by Nathan Beddows to refit bedroom windows & pay compensation this never happened. The only option left was court action. I have in my possession an independent report on the installation & basically not one window is fitted to standard, certain windows need to be refitted including the patio. Needless to say on the day of the court case nobody from Choices turned up & judgment was made in my favour a full refund + costs. I am still awaiting the CCJ payment it has taken over two years to get to this stage. Is this the behaviour of a professional company or someone you would wish to do business with, think very carefully before you place your trust or money in the hands of Nathan Beddows or Brian Hunt. Definitely would NOT recommend this company & are not worthy of one star.

June2015 Replacement windows fitted for the whole house including patio & front door by choices. The workmanship of the complete installation was appalling, I was assured by Brian Hunt that all the work would be rectified to my satisfaction, the patio window & front door had to be taken out & refitted. Still not happy with the rest of the installation. I was promised in writing by Nathan Beddows to refit bedroom windows & to be paid compensation, this never happened. The only option left was court action. I have in my possession an independent report on the installation & basically not one window is fitted to standard, certain windows need refitting including the patio. Needless to say on the day of the court case no one from choices turned up & judgment was made in my favour a full refund + costs. I am still awaiting the CCJ payment. It has taken over two years to get to this stage, is this the behaviour of a professional company or someone you would wish to do business with. Think very carefully before you place your trust or money in the hands of Nathan Beddows or Brian Hunt. Would certainly NOT recommend & not worthy of one star

Avoid choices windows unless you are unemployed or retired and you can sit at home waiting for their cowboy fitters to let you down. Quick to take their money but after sales is non existent. Worst mistake my husband and I made, was to contact Choices windows and conservatories to waste our precious time. Porch is still leaking with shoddy materials and workmanship. Reported to Fensa to try and get them inspected / audited. Avoid. avoid !!!

I sat and waited for 30 mins for an appointment which had been pre-arranged. No rep, no phone call and certainly no manners.

Di not use we were recommended through a friend and 6 mths later no work has started even though a deposit has been taken Brian does not answer the phone always blames someone else we have been waiting for our deposit to be returned no luck we are considering taking legal action Do not use

The one star is for the fitters. Booked time off work for this several times, and they didn't turn up. We had several cancellations. Everytime we tried to contact Brian for an update, he didn't answer the phone. When we did speak to him he blamed everyone else for the delay. I have also heard several other customers who have had the same issue. When it did start Brian had ordered the wrong stuff and not enough. We was left for 2 weeks with incomplete guttering the month we had all that rain. The fitters were lovely and i felt sorry for them having to work for a company like that. I would have expected better Customer Services from a small company. but was very disappointed. Brain was very quick on the phone to get the rest of their money once the work was complete. Would i recommend them to anyone. NO!!!!

Please don't use this firm unless you want to loose your hard earned cash!!!! They quote for supply & fit and at the last minute separate contracts to supply only and fit & window surveying! They then misrepresent fitters to you and you are guided by them and it turns out that they employ unregistered FENSA/CERTASS subcontractors that wreck your property leaving you with glazing non compliant with building regulations. Please don't let them separate contracts and mislead you -if you decide to go with them and check persons are qualified! The product production is poor and no pride taken in finishing the windows and doors, quality of accessories fixtures is poor! When you raise concerns communication is poor and they chop and change their opinions and closure never happens. Have to assume because they busy dealing with vast numbers of complaints!!! I want to support my local businesses as a business owner- however, after the mess that this firm has left me with and £100s down in consequential losses- I'm going to stick with the competent- players in the market who take responsibility for their goods and services from start to finish. Don't be charmed and check your contract, check subcontractors registration - don't make any payments if you have any concerns! They take your money and that's all they want!!! Poor services levels, low or no communication- high turnover of staff all concerning internal factors which should warn consumers to think twice when selecting this firm! Directors please, please proof me wrong 16 months down the line so, that I can reflect and edit this review!!!!!

We have been waiting a year now, for Choices to come and resolve our issues with our windows. We have paid a premium price for a very poor service/product. We have contacted Choices at least a dozen times via telephone, we have wrote to them, our local MP has wrote to them, and as off yet noone has had the common courtesy to contact us, or come out to our property to resolve any of the issues we have complained about. All we have received is a letter in June 2014 to say that Choices have lodged several complaints with their glass supplier and will contact us once they can to resolve our issues. Its Feb 2015, and no-one has bothered to contact us at all. We have steamed windows inside the glass, damaged windows which were damaged by the fitters and one of them even fell off a ladder and scrapped our bay window and frame and damages it, moulding sealant as cheap sealant was used by the fitters, scratches on the glass and inside the glass, bits in the glass, plastering that the fitters did around the windows which is falling off etc. These are just some of the issues. Our family members have been threatened by members of this company and the Managing Director doesn't even have the common courtesy to contact us, to resolve our issues, or advise us that he is not going to resolve our issues and the reasons why, so that we can take the necessary court action. We have invited the MD through representatives of the company to come and visit our property on many occasions. As of yet he has not done this. Do not touch this company with a barge pole and if you are considering using this company, we kindly invite you to our property to review the work that has been carried out at our address! This is without a shadow of a doubt the worst company we have ever used, and this company has causes us considerable amounts of stress and anxiety.

We decided to have choice to fit windows and back door sales rep came round and he was polite and gave myself a good quote with this i decided to go ahead with the gob BIG MISTAKE. On the day the fitters arrived at 9.40 one of them decided to leave my property at around 10.45 with no windows in. On this day i would like to add that it was raining. Choice then phoned for the money at around 11.00 wich i said thay could have once the windows were fitted as i was waiting for the fitter to retern wich he did at 3.00 in the afternoon. They started putting the windows in and back door on. The time they finished was 8.20 that evening. I was left to clean up after them wich i wasnt very pleased about. Due to them working in the dark outside they did not do the sealing proerly. A week later the seal in the bedroom window broke down. I telephoned the company to tell them the problem and they said it would be done the following week. 3 weeks later i am still waiting and nobody has had the decentcey to phone me. Would i recamend choice NO. They are the most encompitent people i have had the miss fortune of having dealings with .

On 15 July 2016 I ordered my porch with Nathan Beddows – dwarf wall, composite door, UPVC windows and pitched roof. I paid my deposit the next day and the surveyor visited 28 July. The start date for the work was confirmed on 2 separate occasions as 23 August. 22 August – Brian, Operations Manager, calls to say work would be delayed as a member of the building team had called in sick. From this point onwards, delays were common as were excuses and communication around the scheduling of work was poor. Work started 30 August and the base and dwarf wall were finished 6 September. 15 September - windows and door fitted. I called the Operations Manager that day as it was clear there was a problem - the top of the windows were around 1 foot lower than the top of the door (see images). How could a pitched roof go on? Choices seemed unaware of this issue. No covering was put in place to protect the structure from the weather. 28 Sept - correct frames installed and roof started. 02 October - roof and plastering completed. Upon ‘completion’ of the porch there were some issues that needed to be put right (these had been emailed to Choices on 15 Sept). 2 steps had been installed going from one side to the centre of the porch and this meant the other side had a large drop which was unacceptable and potentially hazardous, plus the retaining wall and a paving slab had to be made good (see images). Choices seemed to think I should pay extra for these issues to be made good and after some wrangling, it took another 2 weeks before these issues were sorted on 17 Oct. In total, it took over 3 months from the date of the deposit for the porch to be completed. Another issue was being asked for payment by the tradespeople when they undertook the work. Choices did not inform me in advance that payment would be requested, nor how much this would be. Some of the tradespeople were not forthcoming in offering receipts for cash payments. I had 5 different sets of tradespeople work on the porch – builder for the base and brick wall, fitter of door and incorrect windows, fitters of correct windows and roof, a plasterer and guys to sort out the steps and wall. The quality of the products are high and the finished porch looks good. The work undertaken by the tradespeople was excellent and they were polite and friendly. It’s a real shame that the process to achieve the end product was so frustrating. My reason for contracting a local, independent company to undertake the job was to minimise the stress of co-ordinating different tradespeople but the scheduling and organisation of work by Choices seemed non-existent. I thought the customer service would be better than using one of the larger, national companies but it wasn’t good. Please think very carefully before placing an order with this company. If I had my time again, I would make a different choice. Needless to say, I would not recommend them!