We were very lucky to get all the tradesmen on our job. The plumber and electrition did a fantastic job and the joiners where fantastic. All the tradesmen were very polite and helpful. We will, of course, recommend DM Design to our friends. Many thanks to all that attended and the office staff who did all the paperwork and the salesman and surveyor who designed. I hope I have not forgotten anyone but all are included - many thanks.
Both worked really hard all the time. Extremely polite, Excellent workmanship, very satisfied with the end product. One handle was missing but the guys came back a few days later and fixed.
Hi guys I use this company to installe my kitchen the work took just a few days, the guys removing & installing new were all great very happy with my new kitchen I would recommend this company to friends & family for new kitchens my next project for this company is new bathroom.
A job well done to all the boys,
Beverley & John Malsher
Avoid at all cost. By the law of averages some customers will be satisfied and some won't. However, not to denigrate this company too much which would be quite easy with a list as long as the M78 of complaints I am thinking of hiring the actor Tom Cruise to take up reigns because trying to speak to anyone at their head office is a mission impossible. Any company that has a poor customer support as DM Bedroom design ltd must be given a berth as wide as the Clyde at its widest point.
My advice spend your hard earned savings on a reputable company.
Excellent workmanship, cleaned up after themselves fantastic. Couldn’t have been better, pleasant and accommodating throughout the installation.
Brilliant! House built 1972, add 43 years = wonky walls, sloping floors, dropped ceilings. Fitters took account of all flaws and created square finished product – level and vertical. Absolutely perfect. That’s down to the standard of workmanship in fitting and quality of product.
Work finished ahead of time, all work or required adjustments undertaken collaboratively and ways found to accommodate my wishes. All in all an excellent job with only 5 cups of tea supplied!!
Great company from start to finish. A couple of issues but were resolved quickly. Great looking bedroom.
Zero stars, bitterly disappointed with the service, our shower door exploded. You have been less than helpful for a tiny bathroom that cost a fortune. Please do not use this company. All you will get is abusive staff who leave you with heartache at a bathroom that was fitted April 3017. Never again.
We contacted DM Design because we found a receipt from 1998 in the drawer of the fitted bedroom we inherited from the previous owner. We reckoned if they were still in business, they must be good. And they are! Graham designed the wonderful bedroom for us and the young man who came to measure up tweeked it to our exact needs. Robert (30 years with DM) and Charlie worked very long hours to strip out the old stuff(a big job) and complete installation. The work was over and done in 3 days! As they worked they were tidy, helpful and very professional. Unhesitatingly, I would recommend the company. No wonder they're still around!
Amazing bedroom fitted by an amazing team. Well done DM Design, excellent and would thoroughly recommend to anyone. Next is the kitchen, once I speak with the husband!
Pretty poor to be fair. Had a very small upstairs bathroom refitted. Swapped bath for corner shower, toilet and sink in roughly same place. Build a small tiled bulkhead.
3 days was quoted, ended up taking over 3 months. 4 different plumbers visited this job!! One actually hooked up two HOT feeds to the twin impeller pump, meaning uncontrollable scalding hot water!! Our 9 year old daughter was about to give it its maiden voyage at this point. The plumber said he had run checked it and it was fine. Needless to say he was back the next day and I was far from amused.
The finance is an absolute rip-off, the product way over-priced and the tradesmen take other people into your house, without your consent when youre not there. Caught more than once.
Avoid, avoid, avoid.
Ive waited years to try and leave a review DM Design.
No doubt this will be pulled.
I am so happy with my new kitchen. The men that came here were great. The joiners worked really hard. They tidied up and also explained things to me. I would recommend DM. I also got a cooker and a sink installed at the same time. Waiting on plasterer now and kitchen will be finished. Thanks to all involved
Mr & Mrs Jaszewski
Absolutely delighted from start to finish. The design from Elise and Graham was exaclty what we were looking for. They really took into account the functionality of our kitchen and what we needed and wanted for our family. I couldn't be happier with my kitchen. It's definitely my favourite room in the house.
I only have high praise for DM design and can't thank them enough for the professional service they provided from the designer Elise who could see what our vision was... and who was patient to my many changes and to the installers who installed with great ease, they were polite and arrived on time, there were two visits as the granite needed to be templated once the units were in and it fitted perfectly... my photos speak more words that I can express. Thank you DM design.. errmmm would I use you again? Yes in a heartbeat ! :)
No problem with the workmen, but the designer, Chad, could not design a working kitchen to save his life. At the sales stage I was promised a review after I signed a "proforma" invoice. I subsequently found out that it was a contract. The kitchen does not work. There is little room to serve up meals and bear in mind that this kitchen is 4.8m x 3.5m. The built in fridge and dishwasher are not top quality, as I was lead to believe, and not energy efficient. The fridge is noisy and the dishwasher leaks. The kick board is not sealed against water egress from the fridge. A promised extractor to the exterior did not materialise due to an inadequate preinstallation survey. During the sales pitch I was led to believe it would be a complete kitchen, but after I was coerced into signing the "contract" I was informed that tiling and flooring were not included. The kitchen cost me in excess of £17,000.00. and I still had to pay for flooring and tiling. I could not recommend any design from DM, but the workmanship was acceptable.
Fairly good job by the workmen that came from Birmingham to Lanark to fit my kitchen, overall the job should have taken 2 days but they took 4, still waiting for a cupboard shelf to arrive, one item below cooker had to be replaced as it was the wrong size and ceiling frame work arrived late. On last day workmen broke backdoor roller blind, tried to repair plastic bracket with wood glue, fell off after they left, also damaged vinyl floor. Reported these two items to telephone receptionist who emailed a manager, got a phone call from Stewart who seems to have an attitude problem and told him about the damages and asked for the cost, I phoned back the next day and he would give me the cost of the blind but said I did not mention the vinyl and would not pay for that. After sales service is terrible and would not recommend DMdesign to family or friends.
A good job well done! - Clean, Tidy workers - Polite & respectful - No time wasting just got on with the job they came to do. Would have no problems in recommending their work to friends & family.
Spam phone calls and abusive hard sell go away.
Why call me then when I say that no one is of that first name lives here you then carry on hard selling. Then asked to have name removed from phone list. TOLD NO AND SOMEONE WILL CALL YOU BACK ANYWAY.
If I could award 10 stars plus I would!
DM Design transformed my kitchen to make it the heart of my home.
They envisioned an end result that was simply amazing & I cannot recommend them highly enough! From sales appointment to completion it was hassle free, so affordable and the quality of the workmanship is second to none!
This review is on behalf of a friend, an 80 year old widow with no access to the internet so posting it on her behalf.
Can't go lower than 1 star unfortunately, they are awful. AVOID THEM LIKE THE PLAGUE
Took a £1000 deposit and then demanded a further £4000 before starting work.
Replacing a bath with a shower, not difficult but beyond DM Designs capabilities or the dubious quality of the tradesmen they use. See photos for the finished product in the airing cupboard and the leaking toilet outlet. Took them over a week to fit the shower but it didn't work, no hot water, then took them days to identify the problem (insufficient head pressure) so had to retrofit a pump in the airing cupboard, see photos for the finished product, also disturbed the toilet which subsequently leaked, see photo of the silicon job. This poor pensioner has been grossly overcharged for this second rate job. Could quite easily have had the complete bathroom replaced for half the price and it would have worked.
A job well done, Work is perfect. Friendly guys and an amazing bathroom. Few ups and downs but overall very happy with the finish. Thank You
From our first visit to showroom in Cumbernauld and meeting Bernadette the Showroom assistant right through to the design process and finally the installation I couldn't recommend this company more. They have very friendly and helpful staff. Excellent customer service and the product sells itself it has truly made our house feel like a home. Thank you to everyone involved at all stages of the process. Truly a job well done 👍
Delighted with quality of most of the product and the installation but larder unit uses a cheap wire enclosure which sags. Same unit can be bought at b&q for a fraction of the price. Was told by salesman that DM used Blum components throughout their range with lifetime guarantee. The wire enclosure is not Blum but some inferior make - a bit like fitting a plastic dashboard to a Rolls Royce. DM offered to replace it for an additional £350 - not happy with this outcome.
Dear Mr Towning,
my apologies you feel like this. We do indeed use Blum Hinges and runners for all of drawers and cupboards. We actually purchase our wirework in from a reputable supplier in the industry and then install this.
We will certainly look at the quality of that moving forward and review the market place.
Both worked really hard all the time. Extremely polite. Excellent workmanship, very satisfied with the end product.
1. Consultation: David Carr was very professional and has extensive product knowledge, He listened to our requirements and made recommendations, however he did not try to influence us or use hard selling tactics.
2. Survey: Graham Macbroom, is a very professional and thorough surveyor, He accepted the original plans however he made several recommendations to us to our benefit again. He made suggestions so that we would get the best options.
3. Installation: Duncan, Ali, Nicky, and Colin are all very professional and worked well as a team. They are very polite, courteous and extremely clean workers. They were very prompt and worked exceptionally hard removing the old kitchen and the installation of the new units is to a high standard. FIRST CLASS.
4. Overall: From the initial contact until completion DM Design have been a pleasure to do business with they are highly recommended.
Absolutely awful company. my bathroom arrived on Monday and the man started fitting it. on Tuesday the wet wall and tray arrived I knew as soon as I saw the tray it was too small for a walk in disabled shower I called Ben at head office to be told I will need to buy my own shower tray because I signed the contract. worse was still to come the next day we discovered that the toilet nor the sink fitted due to being measured wrong. again I called the famous ben who told me I could have the toilet fitted where it should be with my elbows hitting the wall and my knees hitting the towel rail or have it off centre those were my only 2 choices.
The sink was the same it doesn't fit either on calling ben again I was asked for money for a new shower tray money for bits to finish the bathroom and money for the workman digs for the night.
I was assured if I didn't pay that day I would not be getting the items to finish my bathroom before the workman left on Saturday.. After many tears I called back and paid £410. needless to say the items never arrived and the workman has left. so as it stands I have no shower to use and an incomplete bathroom all because a disabled woman wanted a walk in shower. Run a mile if they come to your door I am receiving legal advice on Monday 3rd April 2017
Purchased a fitted wardrobe. Been bombarded with marketing calls ever since. 3 years now. They refuse to remove details from their database despite numerous complaints.
I've now been forced to complain to TPS and plan on contacting my family lawyer should it continue.
Seriously considering walking in to their head office and confronting one of the them face to face until the issue is resolved.
Awful company. Will never buy from them again.
Words cannot describe how awful this company is, how shoddy their workmanship and how utterly heartbroken and disgusted we were, as a family, by their actions. DM cold-called my elderly, vulnerable father and sold him both a bathroom and a kitchen of such indescribably dreadful quality that visitors to the house were embarrassed and appalled when shown the work. At one point, the so-called expert plumbers drilled a hole right through the bathroom wall and into the bedroom behind. They "finished off" that error by slapping some plaster over it. The work took months and cost tens of thousands. The kitchen units didn't (and still don't) fit. But worst of all, the sales reps are still calling. They never apologised for the terrible workmanship, never finished the job and they are still calling, even though they have been told three times my dad is dead. Shameless, disgraceful, disgusting, rubbish company.
DM customer reference no. 26028. I'm absolutely delighted by my new kitchen. The cupboards are beautiful and the closing mechanism which stops them being slammed are fantastic. The cabinet under the sink is great - my old one didn't have a shelf but this new one does which means the I can put all the stuff I had in without having to put some items on top of other items. It's true that the upper cupboards won't take large meat plates but the corner unit is perfect for them and the innovative hinged door makes it easy to get into without having a wasted space because of the difficulty of having one cupboard overlapping another one. The staff were great, they were efficient, hard working , tidy and clean, they covered the floors they were walking on and did all necessary work outside (that area was also covered). Everything was cleaned before they finished and left. There was one unexpected bonus - I won the holiday prize draw. I won three weeks to be taken one a year so my daughters and I are off to Tenerife in June. So it's a big thank you from me for the kitchen and a very big thank you from my daughters and me for the holidays. I've recommended you to friends, you aren't the cheapest option but you are the best option
Brilliant. Good workmanship, Very tidy, Efficient & Helpful. Job well done!
They, the team, did a good job. Explained what they were doing & how to look after the kitchen furniture. Did the work in the time they said the would.
A job well done, Work is perfect. Friendly guys and an amazing bathroom. Thank You
A good job well done! Clean, Tidy workers - Polite & respectful - No time wasting. Just got on with the job they came to do. Would have no problems in recommending their work to friends & family.
Disappointed, I will not recommend company to friends and family. When at planning stage it was mentioned to salesman how important it was to have upper units big enough to hold a dinner plate, of course I had the sizes on the computerised plan to check, but having mentioned issue took it for granted they would be standard. Decorator to follow was unable to fill big holes following cooker hood move so had to employ a joiner, added expense, will ignore fact that a sink hole was cut in wrong side of under worktop as it can only be seen from inside unit. The biggest grudge I have with DM Design is that they re installed my integrated fridge wrongly thus no longer working. It was acceptable for the electrician to return identify the problem, thought he had fixed it as there was now power getting to the fridge but alas it had turned into a freezer. No joy gained from a manager Stuart whom I believe has serious attitude issues, when contacting head office in Cumbernauld, so more unforseen expense to replace fridge. Stuart stated the age of existing fridge so didn't appear bothered never mind that it was working fine until they re-located it
Dear Mrs Dow,
I would like to apologise on behalf of DM Design for the shortcomings you have received in service.
I have looked at your file and can see that the wall unit depths were detailed on there so I apologise for any confusion with meat plates not fitting on the wall unit shelves.
I can see there was no plaster work detailed on your contract but I would be confident that one of our employed plasterers would be able to deal with the small gaps either side of the hood you refer to, so I would be concerned that your decorator could not deal with this.
With regards to the Fridge/Freezer, with this being a 12 year old appliance that was removed and already damaged, I’m afraid we cannot be held responsible for this as is stated on our contract.
I have spoken to the Operations Manager who said that conversations with yourself and your husband were discussed at the Weekly Installation Meeting between him and Stewart and Stewart was simply following the Terms & Conditions of the contract which you signed and did receive around 7 phone calls from yourself and your husband.
I apologise you are not happy with the finished kitchen but we believe that we have delivered everything as contracted.
About a year ago I had fitted furniture in the master bedroom and am pleased to say that I am delighted with the result. I'm thinking of having something similar done in the other bedroom -m although it will be some time before I feel that I will be able to afford for the work to be done. I am confident, however, that when the time is right i shall be equally satisfied with the workmanship.
Very hardworking and good workers. But the top corner which was left slightly unfinished. None the less the work is very good.
I am delighted with the new bedroom fittings. The workmanship is excellent, and the two people who installed the work have done a really good job, with no fuss and with very pleasant and helpful attitudes. I look forward to the new handles for the drawers.
I am writing to say how pleased I am with the kitchen that your company DM Design fitted for me. The designer Mike did a brilliant job with the small space available and the workmen were very professional and hardworking. I have had a lot of positive comments about the kitchen and i enjoy the slow close doors and easy to keep clean surfaces etc. Thank you for a great job - well done.
Excellent Team, Excellent work! Love my new kitchen!
Cold calling number withholding saying we have won a raffle draw. When I said not interested thanks just hung up. Very unprofessional. Would like to give no stars but can't
Cheesy 7O's sale pitch. Fake calls to colleagues.
There for 2 long hours. Must think if we stay long enough they'll buy...
Showed us one of the units great quality unfortunately that's not what you'll get when you buy. We went to their showroom. Very average and not what he was punting.
Don't waste your money.
Lengthy and old fashioned sale techniques.
"Offer for today only", phoning to get a price from "colleagues" for the value of recycling our current kitchen and then for the supposed discount for featuring new kitchen in their brochure.
Made a great show of standing on one of the units to demonstrate it's quality.
Hours later got the price. More than we were prepared to pay. Said we would visit the showroom. He wasn't happy.
Out of curiosity visited the showroom. The units are NOT what we were shown. Far poorer quality. Totally bog standard.
Wouldn't touch this company with a barge pole.
When my husband and I bought a kitchen from DM Design we were told it would take in total 2 days, it did in actual fact take 9 weeks after all the disasters that happened. We ordered high gloss red but got matt burgundy instead. When I phoned to let them know their mistake a guy called Ian told me that they don't stock that colour, then after realising his mistake hours later he didn't even apologise. When we eventually got the right colour fitted there was lots of scratches on most of the doors, so these had to be replaced yet again, and again after the plasterer was finished, and part of the worktop had to be replaced due to a chunk being taken out of it and also the in-fill. We also had to replace a plant pot which was broken by the second lot of fitters.This was such a stressful time for me and my husband and would not recommend this company to anyone.
Dear Mrs Dunn,
We would firstly like to apologise for the journey you have been on with DM Design. This has unquestionably fallen below our high standards.
On our systems the difference between a Matt and Gloss red is one digit and whilst not acceptable, a mistake has been made by a member of our team.
On our systems it did take around 5 weeks to complete your job as this needed to be produced and 3 of the gloss red doors were provided scratched even though these come with a protective film layer. We have not ignored you and worked tirelessly to complete the job as contracted and to a high standard.
For all of the above we apologise and as a small gesture, I have arranged for M&S some vouchers to be sent out in the post.
Just Fabulous!!! A real showroom kitchen and a marvellous group of installers. They never stopped working over the days and left behind them a stupendous effort. Many thanks to them for all their hard work. Well Done!
The wardrobe and both sets of drawers were fitted to a very high standard. The workmanship is very well finished. The drawers and doors all run smoothly. The quality of the materials use is excellent, and I imagine these products will all retain their quality finish for years to come. The staff employed by your company are all extremely helpful and go out of their way to accommodate.
Kath McConnell was the person I had most contact with, She was at all times helpful, polite, and interested, the type of person you have no concerns about and are happy to have in your home. Paul the fitter came while I was at work, but my friend found him to be polite, and considerate, taking time to explain the job. He took care to cover other furnishings and left a tidy, well finished job. Throughout I have found DM Design to provide a personal, high quality service. Thank You
DM Designs fitted a bathroom for my elderly parents , the shower door was poorly constructed , the joint in the glass parted and fitted so badly that your fingers could fit through the gap never mind water , after some time they sent a man to repair the door , his solution was to stick the door together with a wide bead off silicon and to attempt to readjust the door. The silicon is unsightly and not what you would expect on a new installation and the adjusted door leaked water in quantity onto the floor. Another complaint was lodged and we waited months with no response , eventually after another complaint they sent another man to attend to the problems , he again resorted to silicon and adjusting the door and yet again it leaks onto the floor . In addition its become evident that the toilet bowl is not secured to the floor and the securing nuts are actually just stuck in place with silicon.
DM Designs say as they have attended twice they want nothing more to do with the job.
A shoddy job with poor after sales backup , avoid this company at all cost.
My post got deleted. This contained my honest opinion and the truth. All I will say is - please don't use this company because my dealings with them were not nice to say the least. Lies and lies and lies...All the way. Thank you. P's. I would have give them less than one star if possible!
Not even worth a rating, cold called my grandmother who is a vulnerable adult, persistent trying to sell a kitchen over the phone, came to the house forced her to sign an agreement which due to interest turned a "£7800 kitchen" into a £17000 kitchen. These people are conmerchants and should be locked up.
Sales men who lie and put customers lives at risk. That's just an internal wall - you can take that down yourselves with a strong hammer - guess what, no it was a supporting wall and the house could have fallen down - thank you DM Design for putting my 1 year old daughters life at risk who sleeps directly above this@!! Thanks DM Design who shouted at me, accused my wife of telling lies, took months and months to do anything and to so many people who were totally useless and full of lies in the head office. Thanks DM Design who put the wrong wood in the support in the roof and when the kitchen was finally fitted, we had to wait months for the council to approve with very little help but lots of attitude from DM Design. Dom, you had your chance (owner of the company) said you wanted to talk about your staff and their failings...but when you came to see us, you did not want this. No apology, no flowers or token gesture, nothing. Please use another company...not DM Design. Please, if anyone had questions, please ask and will give you my honest opinion. Guess this will soon be deleted anyway...but what I say is true!!! And is only half the story!!!
Wouldn,t trust this lot to build a wendy house. A serious gas leak, plumber called out twice, fittings that don,t work properly and their answer to everything, they are not going to do anything, bunch of cowboys. BEWARE
Very happy with the work done. Once they started just kept going till the work was completed. Thank You
Kitchen fitted very well no problems what so ever. Fitters here bang in time and when completed gave me a full run down on every cupboard and every appliance in the kitchen. Also no mess left in my house and to be honest they were a credit to your company. I will have no hesitation recommending these guys to friends and family.
What can I say???? We contacted DM design as they did a superb job of the kitchen. Got a design and approved the installation of our bathroom. The two guys who came were clean, friendly and my bathroom looked great. Went to take a shower in our super duper shower and it was freezing. It turned boiling hot after a while then freezing again. Something to do with the mixer we were thinking. Phoned the Aberdeen branch whom we dealt with and was told to contact the branch near Glasgow. So far we re waiting for a return phone call from the firm. They were phoned Saturday, its now Tuesday and no word. We ve had no shower for over a week and when the times we have phoned to ask about whats happening we re being told its another department. Speak about being passed from pillar to post. As I write this we re still no further on in getting communication from the firm. Absolutelly raging as i feel as its a case of tough we ve done our bit. Aftercare is non existent. Was planning on getting the firm on doing my bedroom, Its certainly is a "was". Its a shame as the kitchen installation was perfect
Grossly overpriced , £13,000 for a bathroom , who you kidding , John in livingston "we will beat B & Q ", I thought I was going to have to give the salesman and breakfast He would no take no for an answer , no obligation quote , no it is not , kept phoning his boss John , can I come down in price , stay clear . Overpriced
The two guys did a very good job, and left the place clean and tidy. They were very friendly and I would recommend them to anyone.
Having purchased a DM Design kitchen 12 years ago it was the first place to go when we decided to renew. The designer gave excellent advice to suit our needs. Installation was efficient with the company being very flexible when required. The fitters were friendly and skilled and they even cleaned up after themselves! The quality of the kitchen met our expectations - would thoroughly recommend the company and thinking about a bedroom.
Looks a good job well done. The lads were very nice & Helpful & Very good mannered
Nick & Gary did an excellent job fitting my kitchen. Their work is of a very high standard and they paid careful attention to anything which I requested. They also explained everything in detail. I am very satisfied with the work they have done.
After being concerned about paying in advance, my fears were totally unnecessary. Your fitters were excellent. Did a great & thorough job. Explaining all as they went along. Same for Mark plumber and Mark electrician. I am absolutely delighted not only with my kitchen but also the service courtesy and professionalism of your fitters. Left me feeling very very happy and with no rubbish to clear away HAPPY DAYS! Thank you all at DM.
Just to mirror the majority of the feedback left here, excellent job by DM Design. We are delighted with our new kitchen. The whole process from start to finish was seamless. Everyone that we dealt with was extremely professional, friendly people. We couldn't believe how quickly the job was carried out and to such a high specification and quality. The plumber, electrician and plasterer were lovely guys and did an outstanding job. Thank you very much DM Design!
Absolutely delighted with the quality of workmanship from a ‘craftsman’ He overcame some difficult obstacles during the installation which could not have been seen beforehand and overall did a sterling job!
The process of installing the kitchen started on time but, following a catalogue of disasters including a door being ordered several times -wrong size , wrong colour and again wrong size, it was not fully completed after a month. A work top had to be replaced as thejoin was not sealed correctly. I wrote directly to the director as I was very disappointed with the standard of customer service received, but did not receive a satisfactory reply.
Now just under 5 years, I have water intrusion on the counter around the sink and have been advised that this is not covered by the guarantee as it is due to wear and tear, and that it would cost me £75 to have it checked. My argument was that it was obviously not sealed correctly on installation, and was advised that they do not seal the ends of units they put a metal plate which is sufficient- obviously not.
I would not recommend this company as the customer service is atrocious and the guarantee does not appear to cover shoddy workmanship.
On the positive side, the workmen were very polite and arrived promptly- that is the best I can say.
Job finished and I am happy with the work that has been done.
Excellent service, quality of goods and very professional fitters. Would highly recommend DM Design.
I did not buy anything from this company but had a meeting with a bathroom designer. I informed him at the beginning of the meeting I was only looking for a quote. I felt that he was borderline bullying me into buying, and was very rude and patronising. My partner had left all of the decisions up to myself but bill kept insisting he would need both of us present. My parter made a brief appearance and then went back to what he was doing. Around 2 hours in he phoned someone and made a point of telling the person in a sarcastic manner that my partner had stayed put of the way. He quoted us £15500 to refurbish our bathroom with only tiles on a splashback and behind shower. When I said it was out of our price range he dropped it to £8700. I informed him we would need to discuss it and he got frustrated with me and demanded my parter come back so we could do so. I told him we would not be deciding anything that night and we would phone the next day should we want to go forward. He kept asking if I knew how much a bathroom costs and if I didn't take the offer of 8k then and there it would go up again to the 15k. I said that was fine we would contact the next day and he snorted at me and shook his head. I told him we would have to wrap this up as we were planning to leave the house soon and he sat outside our house for almost 20 minutes. I found this very off putting and unprofessional. I'm sure their installation is very well done and the fact you can be flexible with payment is good, but I would not use this company based on the 2 and a half hour experience I had.
If I could recommend a employee of the month I would. The job has been done to a high standard and we are more than happy with Imrie & Stevan
I’ve been really impressed with the work & speed in which our kitchen has been done. The 5 guys who did all the work were really efficient & were easy to keep happy with regular instalments of tea & Coffee. At no point did it seem like they were slacking or time-wasting. I would recommend DM Design for a kitchen with no hesitation.
79 year old disabled granmother took advantage of by telemarketing offering money off her fitted bedroom. Sent a "designer" out to present voucher and stayed 6 hours not leaving until she agreed to purchase a bedroom design at 8k. Thankfully I managed to cancel before and damage was done. Looked at reviews online and it seems the have a habit of picking on the disabled and elderly. Stay away at all costs!
Punctual, quick and well done work that was mostly completed in the first day, with only the kitchen sink and minor veneer work to be finished on the second day.
Workmen were all highly competent, polite and tidied as they worked.
Very satisfied with both the product and work done.
Highly recommend DM Design for kitchen work.
I was very happy with the product and the standard of workmanship - 2 very pleasant staff to have around.
It looks nice, a good job done.
Quietly & Efficiently.
Nice quick job & nice guys. Asked me everything as they went along.
It’s hard to think of what they could have done better.
I had a new kitchen fitted in January 2016 which cost me £11,,500.00. The fitters were great, got on with the work and the work was finished in the two days that I had been quoted. I have had a few issues, I have emailed this company numerous times and have never received a reply (even after telling them that I was considering legal advice). The customer service after work has been done is zero. I am extremely dissatisfied with the complete lack of contact and would never recommend this company to anyone. The cost of my kitchen was expensive (at least to me it was) and if I had known then what I know now I would have thrown the "designer" out of my house.
I would also say that the "hard sell" of the products is verging on bullying, the "free holiday" is not worth the paper it is written on - it is basically a time share and when you are at the resort you have to give up a morning or afternoon to sit through a presentation and another "hard sell". Needless to say we never took up the offer of this "free" holiday.
Very helpful workers - also pleasant and trustworthy to be around. Hard working.
Absolutely excellent workmanship by both fitters. Clean & tidy. Lovely job.
My new kitchen is very nice,excellent fitters and plumber,a pleasure to have in my house the work was done on 13th of January.Pity the electric work was not done as planned,bit of a pain having switch for outside lights and utility outside and not as in design,takes the shine of of an otherwise good job
A job well done!
Alan and Duncan thank you very much for your kind and helpful, courteous attitude and patience.
I am delighted with the kitchen outlay and quality.
An excellent job completed by Janis, an excellent employee and would certainly recommend his work to anyone.
DM Design had such promise, according to their salesman my Kitchen would be fully fitted in time for Christmas, he then duly took my cash and the deal was done. Yes the kitchen was installed before Christmas however the splashback which according to the salesman would add the "wow" factor is still to be fitted! I am now at the stage where calling them is futile as they will not commit to a date, I need it to be fitted on a Monday and this is apparently a huge problem and one that I do not see as being resolved any time soon. This is not unusual for DM Design as there have been many things said that had not been followed through,. I'm still waiting for the M&S vouchers that were to be sent as an apology. The FREE holiday I was promised also hasn't been honoured. I got so frustrated with the company and the lack of customer service that I posted on their facebook page. They did respond but nothing changed and they promptly removed my posts. So here I am on the 28th of January and still my kitchen is not finished! Their customer service and follow up is nothing short of appalling and it's such a shame as the kitchen (the bits I have) looks good!
Dear Miss Hunter,
I would like to apologise on behalf of the company that your installation and overall journey has not been as expected and the splashback element of your kitchen has not been finished more promptly. I have spoken to the customer service team and they did respond over social media and also private messaged as we look to keep all customer sensitive information as private as possible.
I will personally look into your holiday as this will be honoured as per the Terms & Conditions with regards to overseas holiday accommodation.
If you have any questions what so ever, then please call 01236739200 or email email@example.com.
My elderly mother paid £8k for the supply and install of some kitchen units this was on the basis that it would only take 2 days to install, this was on the 7th of January this year, she had to pay n the morning as soon as everything arrived, the kitchen is still not done and she has been told they will try to fit her in next week to finish the work and repair the light and chair lift they broke, once they have your money the service drops off, would strongly advice against using this company certainly do not pay until work complete
Dear Mr Duffy,
we would like to apologise for the delay in the completion of your mother's job as we strive to complete all jobs as promised. Unfortunately due to bad weather, the fit team were not able to get to the property until rather late on Thursday and despite working late on Thursday and Friday were not able to finish everything. The team did leave everything in a working order though and returned on the Monday at which point everything was completed with the exception of the fridge/freezer door.
This appliance was being purchased by yourselves and unfortunately a different one to the contract was purchased. This would usually be chargeable, however due to the timing issues experienced because of weather with your fit we have arranged to change and fit this at a cost to the company.
I hope your mother enjoys her new kitchen once all is complete.
An excellent experience from start to finish. Can’t find any fault at all.
3 years ago I had a kitchen fitted by DM Designs I am baffled by the good reviews because mine is a disaster. From the moment I was lied to by the saleswoman to now.I have made complaints and basically they were of hand and rude.We had different shades of wood,leaks in the gas pipes, electrics installed wrong etc all documented. The reason for this today ,is after having my sink changed 3 times by them I have had enough and brought one from a different company . All 3 within a few weeks , were tarnished and Bradley marked at the bottom of the bowl. We only used normal washing up bowls, DM response to that was its normal
Very pleased with the fitters – they were good – very polite and good at their jobs.
Promised clean polite workers, and all material delivered at start of job which would take 5 days. I got 1 fitter who failed to show at the time I was told every day. All materials were not delivered. Job finally completed over 9 days but shower screen had to remain unused to let adhesive dry. The remedial team worked hard but this was two weeks of misery and stress and distress for my self and neighbours in this retirement complex. Zero stars is not an option or this would be my recommendation. The electrician and plasterer and remedial team were ok but nothing compensates me for this hellish experience. Work started 17 September and ended Thursday 27 th september
Great workmanship. V. pleased with the service. Polite tidy men. Thanks
Excellent work. Fast and efficient. A credit to the company, They were helpful and aware of what was needed and just got on with what was required. Many Thanks. P.S very polite and courteous team.
These guys have worked very hard & very efficiently. Very pleased.
We found all men very hard working & Vigilant to time. The extra attention was paid without thought. Most gentile and friendly. A good job all round.
We are very pleased with the upgrading of our kitchen. The work was completed efficiently and professionally and on time. I would not hesitate recommending your firm to others. Thank you for your good work.
I am very happy with the work that has been done in my bedroom. Paul has worked non-stop. I would recommend his work to anyone. Also he is very nice to talk to.
Extremely happy with time and professional attitude of workmen. Would recommend them to any person.
Very pleased with the work done, excellent fitters. Room left very tidy.
I had my kitchen renewed ,and although the initial work men who installed it were excellent ,I noticed I had been given a washing machine instead off a washer dryer after numerous phone calls to a lady (will not mentioned her name to save her embarrassment ) waffled on a bit ,however eventually two young lads (with no screwdriver came to change the washing machine for the washer dryer ,great I can get a washing done lol ,however when it went on to spin it bumped right across the kitchen taking the unit door off and damaging the door next to it ,again waffle from said lady ,at last the installation manager sent someone up ,a joiner who knew his stuff, apparently the young lads hadn't removed the bolts or positioned the feet .So disappointed can't even be bothered to get them back about the damaged unit ,I have also noticed a chip in one of my floor tiles .the washer dryer is rubbish (I had a bosch so extremely fed up with 1000 spin and no choice in dryer times
we would like to apologise for your experience of DM Design as the service should have been better. Do let us know if there is anything we can do to help.
These people saddled my friend - who was in the early stages of dementia - with a loan at a horrific interest rate for some shoddy work. I am just getting into his paperwork and find that he has paid more that £5000.00 off a loan of £4000.00 and still owes more than £3000.00.
Appalling exploitation of a sick elderly man.
Peter and Zoltan very clean and tidy. Pleasant to have around the house. Left it clean and tidy. I think they did a great job quickly and efficiently and are a credit to the firm.
Very nice helpful. Also very accommodating & dealt with the adverse dimensions of the kitchen.
How can you tell how good the workmanship is when they don't even turn up. The office staff are just a shambles, sending out wrong paperwork, not sending paperwork when they were supposed to or calling. And when you try to get a hold of them either the office is closed or the person that can deal with your problem will call you back, what they don't tell you is that call will be in the next few years.
Experience with DM so far, where do we start; Salesman was out discussing price with my mother and at the blink of an eye took £4k of his initial price.How anyone can come up with a figure and take 4k off is beyond me. Certainly not the way I earn the trust of my clients, particularly when dealing with pensioners.
We then follow on to the kitchen installation which all appeared to be running quite smoothly only to find that there was leaking that was making its way out from under the plinth and causing the plinth to swell at the bottom. DM sent operatives out to fix the leak (they were there all day trying to fix the leak) there was of course other small minor snags like adhesive discolouring the vinyl and a few chips to the new veneers here and there which were also dealt with.
We then get to another leek between the new cold water inlet and the washing machine hose which appears to have caused damage to the flooring. Also appears to have made its way through in to the living room (full extent still to be confirmed as flooring will need lifted).
When the leak was identified, DM were contacted immediately. They sent the same plumber out that plumbed the washing machine into the cold water inlet the next day to fix the leak.I then asked them if they would accept liability for the damage caused to the flooring, immediately the answer was NO. When asked why; the answer we got was that they are 'not sure what caused the leak' not very definitive, however, I emailed them and asked if it was a possibility that the connection wasn't fitted correctly in the first place and through time came loose. After a couple of emails to chase up a response and a week gone by, I finally get a response which basically stated same as above. DM are not sure after 5 months what could have caused the leak.
The extent of DM help other than what's noted above to date is that 'it's an insurance claim now and we need to let them sort it out'. You can make up your own mind on DM.
I would like to apologise for your experience of DM Design as it was not up to our usual high levels of customer service around communication. All of our appliances come with a full manufacturers warranty and we always endeavour to leave any kitchen completely finished to a high standard.
Both men have worked extremely hard. Finished effect is excellent.
Gabor was an excellent worker. He worked very hard from the moment he came into our house until he left. He fitted the bathroom expertly and has left a beautifully finished room. He answered our many questions politely about the work. In addition the necessary disruption and dust/mess was kept to an absolute minimum. We have been very pleased with Gabor’s highly professional work.
Excellent workmanship - very pleased with result. Pleased to recommend your work to other people.
Zully and Peter worked very hard. Really good workers. Mark (the plumber) was first to arrive on Day 1 and clearly explained what was going to happen. Mark (The Electrician) and his apprentice Will, were also very polite and sorted out all the electrics. A very professional team!
Very happy with Paul’s work and the quality of materials.
This is the second time I have used this company and as always work is done cleanly and quickly and to a very high standard. Thanks
We are extremely pleased with the work done in our kitchen. The men worked without stopping operating as a team, they were extremely pleasant and helpful to us with ideas and they left the kitchen tidy and smart. We thought they were brilliant.
Very happy with entire service, very speedy and clean and tidy afterwards. Happy to recommend to everyone else looking for new kitchen.
I was very pleased with all that has taken place today. The workmen were polite, courteous, and helpful. The job was left clean and tidy and the work was carried out in an efficient and effective way.
Workmen were very nice and didn't make any mess when they left the job.
Everyone was very very helpful, cheerful and polite. The kitchen has been fitted beautifully.
I was very pleased with the work done in my kitchen. The fitters Peter and Peter were very good indeed and the gas and electrics and plumbing by Mark were equally good. I would recommend their work sincerely. Thank you all for a job well done.
Happy that work was completed in the day. All very efficient. Employees very helpful; an overall good experience provided
The fitters were very good at the kitchen and perfectly behaved. Excellent work! Very happy but there is one holder & one piece of plastic missing which will be fixed in the next week or 2. All in all very pleased!
The men worked very well and are polite, they cleaned up after themselves. So we are very happy with the service received. The workmen made sure everything was fitted correctly.
Excellent service by great fitters. Punctual, Professional & Friendly. Would highly recommend.
Thank you for sweating it out to the end guys. Thank you for doing job in one day, I know at times it wasn’t easy.
The two workmen worked hard and well all day to a very good, good standard and were very good at cleaning and finishing off.
Friendly fitter but he took time off, always left a mess and the finished job is still dirty with grout all over the wall, with some on the ceiling and fixtures. When he declared it finished he left gaps in the grout some bits were filled with blobs of silicon. They sent him back after a fist complaint and he tidied up the gaps in the grout, had a quick wipe round and got away as quick as he could. I wrote to DM again a week ago and still have not had a reply. My main complaint, aside from the messy grout work, is that the bath panel is only held by 3 screws. One corner has popped out giving an obvious curve to it. The 4th screw is not into anything behind it and the panel was only being held in place by some silicon which has now let go. We feel let down by them and angry that the finish is not what I expected. The overall effect is all about the finish. We were told it would be immaculate. We could clean the grout of the tile face etc. ourselves but why should we be left to do that having paid for them to do it for us. My wife cleaned the lower bits to stop our clothes getting all white when we brushed against the wall. The rest we left hoping they would send an inspector to judge for themselves. No luck on that front either so far
Dear Mr Cuthbert,
firstly I would like to apologise for your experience of DM Design as it is clearly not up to our usual high standards.
I have passed this on to our Installations Director and I believe a member of our installations team is visiting you today.
Please do not hesitate to get in touch with us at firstname.lastname@example.org if you have any further questions?
Very very pleased. Nick and Gary worked really hard. Would recommend you to anyone
Excellent service again from A-Team. Many Thanks
Thank you Robert. A superb workman. Neat, tidy and worked with precision. Highly satisfied with the job.
I wish to say that both the fitters were very polite, worked excellent, good fitters. A credit to your company and very tidy.
A hard working team of fitters who were very helpful & obliging. Nothing seemed to be too much trouble. The change in the appearance of the kitchen from "before" to "after" was unbelievable.
I found the job done was done to a good standard and was also pleased with the way that the two young lads worked. A credit to your company and my only issue was with a slightly pushy sales approach.
Furniture appears to be of very good quality, your fitter Gabor has done a very fine job. I am impressed with his craftsmanship. He had to redesign some of the furniture of the book and the paperwork to make things work. He worked very hard to a very high standard. He is leaving me with a bathroom which looks brand new.
We are very happy with our bedroom units. Robert was a fantastic workman. The standard of his work was excellent, and he was a very nice person to deal with; helpful, courteous and pleasant – as has everyone we have had contact with at DM Design.
Both Gabrel & Olive have been very nice guys to have in our home over the last five days, and have made sure our home was kept clean & tidy as possible whilst doing an excellent job.
My elderly parents were cold called by these people in 2012. This company then talked them into taking out finance, bearing in mind that my father had dementia. The kitchen itself was a total rip off. Over £5000 for 5 cheap looking base units, a laminated worktop and a basic stainless steel sink. Just over a year later my father passed away leaving my mother with the dept. What sort of unscrupulous people con a couple aged 77 and 81?
Workmen came early, started right away and finished the job in excellent time. Well done, everything in order, and took all old units away. A happy customer!
Very hard working and left the kitchen & house very clean. I am happy with the service given by all the fitters, and with the completed job. Overall I would recommend to friends and family.
The fitters did a good job and a few issues with electrics we resolved efficiently and effectively.
Service from sales & fitting of kitchen was excellent & very helpful. Tidy work with no problems. On the whole I am very pleased with the job.
Excellent 2 men!! Efficient, polite & everything good. Thanks!
The installation went very smoothly. The tradesmen were very friendly, helpful and professional. The kitchen units, worktops and appliances are of a high standard. A job well done!
I would like to say how happy I am with the kitchen your company fitted for me. It gives me great pleasure.
I was greatly impressed with everything, especially the visits form the designer and the work and effort he put into it all. The fitters were amazing with their good work, and the speed they had it completed.
I am very pleased with it all and am enjoying the result. I would recommend your company to anyone. "
Thank you very much for introducing us to DM Design. We are impressed with the product and workmanship which is a big improvement, with the quality and design being far superior to our old one. Thanks again much appreciated.
Good professional workmanship. Transformed kitchen. Fitters very efficient and new kitchen looks great. Thanks
The fitter/ installer worked consciously all day and on my very hard inspection it looks very good. But the proof of the quality will be in its future.
Arrived early, Worked hard, Polite, Left room clean & Tidy. Will recommend.
My wife and I are both delighted with the job done and would like to praise everyone involved at DM Design not only for the standard of work done but also for the way in which it was carried out right from the beginning with sales rep. Cath McConnell, on site guys Colin, Nicky and your Latvian installers. The entire team’s work ethic and courteous manner throughout was great and the finished article absolutely first class, so much so I can promise you I would have no hesitation whatsoever in recommending DM Design to anyone in the future.
The work that you did for me installing my new bathroom is excellent. The two young men were very clean, tidy and worked very hard. No long tea or smoke breaks, they just kept at it.
Thank you for a job well done.
Very good workers so I can easily recommend your boys to anyone to fit a kitchen. The boys were lovely and certainly kept me happy as they have cleaned & brushed all the mess in the kitchen and so easy to talk to. One very satisfied customer. Thanks ever so much.
The work was efficiently done. The workmen were friendly and helpful. They cleaned & tidied up behind them. I cannot fault the service I had putting in my kitchen. I would recommend DM Design to my friends!
A first class job. The kitchen looks beautiful. Delighted with the installation & the finished product. Would recommend DM Design and installers Peter & Zoltan to anyone.
I would like to say how hard the lads worked. They were also very polite and seemed to work well together. There was nothing that was too much trouble. We were very impressed overall.
Job has been done very well. Team knew what they were doing and were very cheery and efficient.
Work completed as requested. Workers extremely helpful and polite. Very pleased with result. Look forward to cooking! Thanks to everyone concerned.
Fabulous Job. Happy Customer. The workmen did a good job. Quick & Tidy. Very satisfied.
Excellent work from DM Design people, very helpful and joyful. Would recommend them, they came on time and got on with their work straight away. They also fixed a few other issues in the home for us free!
We are very happy with the standard of work and the dedication of the men who worked very hard and very late to complete a first class job.
Very helpful fitters, explained all relevant information I needed. Once completed the room looked much larger than before. Very happy with the job done, we would certainly recommend your services to others. We would be happy for others to see the job done. Very clean, neat, two very happy customers.
Recently I bought a new bathroom from DM Design and was very impressed by the courteous, efficient and meticulous work done by the fitters that I have put in another order for my other bathroom to be similarly upgraded. This is my FOURTH time I have used DM Design. I was impressed by Kevin Marley of your sales staff who measured up everything, then gave a costing and was most helpful with explaining the payment plans available to suit my individual needs this coming spring. Thank you once more all at DM Design for transforming my flat.
Fitters worked very well and left a clean & tidy bedroom and were a pleasure to have in my home.
A careful smooth excellent job. Thank you! Very helpful and obliging.
Very pleasant, hard workers who completed the work to our satisfaction and on time as promised.
Installation team arrived on time and worked straight through to install wardrobes and everything on schedule! The room was well cleaned before they left and all of the old furniture was taken away. A satisfied customer.
Excellent job. And very pleased with the two professional fitters. Everything left clean and tidy and happy with the work.
Workmen were very professional and courteous. Informed us on all aspects of the work as it proceeded along. Job finished efficiently and tidily. Most importantly, very happy with everything. Thanks
The two lads have been excellent – worked like Trojans! Very polite and tidy
Great work, really pleased with installation & product. Team were great. Very Tidy.
Worked well, really happy with the finish and the team did a good job.
We were very pleased with the work ethic and standards of your kitchen fitting team. The kitchen was fitted in two long days. Well Done to the fitters and the team at DM Design!
Later than promised arrival but still finished the job as promised. Never a grumble from the fitters. Overall, very pleased with job & work done.
Very efficient and left no mess. Tidied all up which was very much appreciated. Worked well and I am very pleased with the results.
Thank you so much for a good job. Everything looks really good and I'm impressed with the finish.
A quick glance at my ktichen looks good but I am disappointed in various parts of the finished job. Gaps between cupboard and walls, gaps between floor tile edge and edge of cupboards, despite the fitter's best efforts. and the assurance of the salesman that the fit could be made exact And I am most disappointed in the granite worktops which appear to be joined with an ordinary sealant, which has left them sticky and with bevelled edge to bevelled edge rather than cut edges. The guy who fitted the cupbaords was very good and everything was left clean and tidy, but I'm afraid I couldn't recommend this company. I wish I had gone with a local firm. I've contacted DM Designs and wait to see what if anything they will do.
Good workmen. Work Excellent. Worked hard & never stopped. I had to press to stop them for a cup of tea. Very tidy & friendly & polite. Very happy with them - No Complaints. Nothing was a bother.
Very satisfied with the fitting of the kitchen. The fitters were friendly and efficient and also cleaned up well after themselves.
Very Happy with the work and would recommend DM Design to anybody!
I am very pleased with the professionalism of the installers, very speedy installation, and very tidy. I was particularly impressed by the flexibility in making minor changes.
All in all very pleased and will recommend you to friends and family.
Very impressed by the efficiency, speed and courtesy of all operatives. They were polite and helpful.
Thank You All for a great job.
Good job. Very quick and efficient work. All in all, well done.
Excellent work. Very happy with finished product. Fitters were very good, No mess
Professional and friendly.
Clean and Tidy.
Extremely pleased & delighted with the work carried out.
Robert was a pleasure having in my home & very obliging.
Thank You DM Design
I have been delighted by the punctuality, professionalism & politeness of the fitters!
Their willingness to adapt to my needs and their work has been excellent and I am happy to commend them to you and recommend them to family and friends.
Very pleased with new fitted wardrobe and happy with result. Robert worked hard to get the job finished on time.
Excellent workers. Clean, tidy and very polite. Brillaint job and really happy.
Very happy with the work carried out. The men arrived early and work hard. They both seemed to get on very well and worked well together. Many Thanks
Very pleased with all the work. Very clean & Tidy. Very pleasant workers and staff throughout.
Fantastic wardrobes that have created lots more storage. Brilliant fitters.
The installation team were excellent. Very professional and helpful paying a lot of attention to detail and the result was a perfectly fitted kitchen.
The reason I haven't given DM Design five stars is I feel the company can be improved by training the sales staff to appreciate design and incorporate this into the sales pitch. If we weren’t able to see past the sales men old fashion approach and have some appreciation for the product and were able to design our own kitchen we would have happily gone else where. We would have also appreciated some pre- install communication informing us about re-design changed required the planning regulations instead we found out about these from the fitters. All in all we are very happy with the finished result though.
The fitters were nice and polite. I was pleased with their workmanship. They explained how it all worked and they left it nice and tidy.
Thank you very much for a job well done. The fitters worked very hard and were very friendly and polite. This company is very lucky to employ these two hard working men. I am very pleased with quality of work and merchandise.
1. Consultation: David Carr was very professional and has extensive product knowledge. He listened to our requirements and made recommendations, however he did not try to influence us or use hard selling tactics.
2. Survey: Graham Macbroom, is a very professional and thorough surveyor. He accepted the original plans however he made several recommendations to us for our benefit and he was not pushy he made suggestions so that we would get the best options and overall result.
3. Installation: Duncan, Ally, Nicky, and Colin are all very professional and worked well as a team. They are very polite, courteous and extremely clean workers. They were very prompt and worked exceptionally hard removing the old kitchen and the installation of the new units is to a high standard. FIRST CLASS.
4. Overall: From the initial contact until completion DM Design have been a pleasure to do business with they are highly recommended by us.
A Kitchen Freshen up Company Showcase - August 2015
This customer in Lanarkshire had plans to renovate the whole house, but hadn't got round to thinking about the kitchen yet.The kitchen had a lot of wear and tear, and they were thinking about getting some new appliances anyway, so they arranged for one of our designers to some around. This customer choose the Walnut finish as it was in contrast to the old light coloured kitchen.
Bathroom finished within 4 days. Great job done by the fitters. Very friendly, always checking if I was happy with the items and left everything very tidy.
Very pleased with all aspects of work. Workmen very professional. Job well done!
Excellent work from the fitters, plumbers & electricians. Very pleasant to have round & very tidy workers.
The fitting team did a good job. They explained what they were doing and how to look after the kitchen furniture. They also completed the work in the time they said and to a good standard.
Job Well Done. Left the place clean & Tidy. Men worked really hard.
My kitchen was totally refitted in September 2014. The quality of the materials is superb and I have received many positive comments from friends and relatives. The workmanship was excellent and all members of the team were very skilled and efficient. They were punctual, courteous and pleasant. They were tidy and organised and left everything in good order. They also explained everything I needed to know and answered many additional questions. It was a pleasure to do business with DM Design and I am very pleased with my new kitchen. I would certainly recommend D M Design to others.
A good job well done! Clean, tidy workers who were polite and respectful. No time wasting, they just got on with the job they came to do. Would have no problems in recommending their work to friends & family!
I am very happy with the work that has been done. They are very pleasant guys too.
I am extremely disappointed with the service from DM Design. I feel my family have been miss sold an overpriced product. The Surveyor who came to measure and redesign the kitchen was excellent - but the fitting has been dismal. The plasterer cancelled and when he eventually came did a rather shabby job, one of the workmen damaged the dishwasher - which took 2 weeks to repair, one panel was damaged when they cut to shape but has not been remedied and we were told there would be a 2-3 week wait for the worktops - 4 weeks later there is still no sign of them arriving!
Brilliant job. Good workmanship. Very tidy, Efficient & Helpful. Overall a Job well done!!
I am writing to say how pleased I am with the kitchen that your company DM Design fitted for me. The designer Mike did a brilliant job with the small space available and the workmen were very professional and hard-working. I have have a lot of positive comments about the kitchen and I particular enjoy the slow close doors and easy to keep clean surfaces.
Thank you for a great job - well done
About a year ago I had fitted furniture in the master bedroom and I am pleased to say that I am delighted with the result. I'm actually thinking of having something similar done in the other bedroom although it will be some time before I feel that I will be able to afford for the work to be done. I am confident, however, that when the time is right I shall be equally satisfied with the workmanship and quality finish from DM Design.
The fitters were very hard workers, very pleasant and tidy. The kitchen they installed was to a high standard and I would recommend their work to friends and family.
The guys were pleasant and hard working. An all round good job, though I did have to wait a few days for my granite.
The work guys have been absolutely great. The repartee between them has been very amusing and they have been extremely courteous. They have kept us informed and consulted at every stage and we are very happy with the standard of work.
We have a two bedroom semi-detached house and the kitchen is rather small. About four years ago, DM Design came up with the best design for our kitchen, which met all our requirement's. From the kitchen designer through to having the kitchen finished, the work people we had were very professional, and of a high standard in their job's. The quality of the kitchen units are a very high standard. Both my wife and I were very happy with the kitchen and now we are having our bathroom refitted by DM Design.
Sandor & Gary did an outstanding, professional job. Nothing was too much trouble for them and they are a real credit to the company. Thank You Again.
Very happy with Nick & Gary would like them to do my next property when I buy also I would recommend them to family friends.
Looks a good job well done. The lads were very nice & Helpful & Very good mannered
Having purchased a DM Design kitchen 12 years ago it was the first place to go when we decided to renew. The designer gave excellent advice to suit our needs. Installation was efficient with the company being very flexible when required. The fitters were friendly and skilled and they even cleaned up after themselves! The quality of the kitchen met our expectations - would thoroughly recommend the company.
The guys that fitted the bathroom were great, no problems
but after sales from Stewart leaves a lot to be desired
his customer care is terrible he is very abusive and does not
listen to what the customer has to say before he goes on the
defensive , which in my experience always means that when people
do this they know they are in the wrong.
I am that annoyed and upset that i am going to complain
to the managing director
we take customer care very seriously and I can only apologies that your experience of our company was not at all satisfactory.
We will review our internal training policy and take immediate action to rectify.
I would finally like to thank you for bringing this to our attention and say if you have any other questions then please email email@example.com.
Very good nice boys. Polite. Job well done. Really pleased with everything.
The two guys made a very good job, and left place clean and tidy. They were very friendly and I would recommend them to anyone.
Very happy with the work done. Once they started just kept going till the work was completed. Thank You
Kitchen looking lovely, workers been well done, Very pleased with it. All the boys been really nice.
Excellent, Cortious services. Kitchen looks amazing
Very hardworking and good workers. But the top corner which was left unfurnished. None the less the work is very good.
I am delighted with the new bedroom fittings. The workmanship is excellent, and the two people who installed the work have done a really good job, with no fuss and with very pleasant and helpful attitudes. I look forward to the new handles for the drawers.
A job well done, Work is perfect. Friendly guys and an amazing bathroom. Thank You
Kitchen fitted very well no problems whatsoever, fitters here bang in time and when completed gave me a full run down on every cupboard and every appliance in the kitchen. Also no mess left in my house and to be honest they were a credit to your company. I will have no hesitation recommending these guys to friends and family.
Nick & Gary did an excellent job fitting my kitchen. Their work is of a very high standard and they paid careful attention to anything which I requested. They also explained everything in detail.
I am very satisfied with the work they have done.
Both Sandor & Gergely worked very hard, and were courteous & polite. I am very happy with the work they did.
Had my kitchen completely redone. Overall, quick and efficient service, and the kitchen looks awesome.
Kitchen fitted very well. No problems whatsoever. Fitters here bang on time and when completed, gave me a full run down on every cupboard and every appliance in the kitchen.
Also no mess left in my home, and to be honest they were a credit to your company. I will have no hesitation recommending these guys to friends and family.
I am very satisfied with the design of the kitchen, and with the hand work out in by all the fitters. The finished kitchen is good to look at and will be easy to maintain.
The kitchen looks splendid, I look forward to using it and seeing id it all works as well as I hope. Both Nick & Gary have been excellent, they have worked extremly efficiently and have cleaned up after themselves. They have been polite & friendly and we have enjoyed the way they work discussing small details & being very accomodating. The whole installation has gone very smoothly with the electrician & Plumber working into the wverall plan. Both of whom have also been very pleasant & very professional & helpful.
New kitchen fitted June 2014. Excellent workmanship, very efficient fitting, punctual and courteous staff
Job exceptionally well done - looks amazing. Staff on the job extremly cortious and did a great job.
Sales - Very pleasant, No hard sell.
Fitters - Very experienced, cortious, Tidy.
Job completed in time allowed.
All rubbish cleared from site.
I would recommend you 100%
Pleasant experience, Quality excellent.
Why has my comments been suspended....I find your company,s attitude disgusting..fact....and stars to rate ...cannot get lower than one
new Kitchen fitted with odd coloured doors plus 1 missing..which was eventually sorted but main concern is they took out a better sink than what they put in,it was a cheap nasty looking thing that scratches when ever used .but was told to use t-cut on it....t-cut is for car paint finishes not steel....
The workmanship was excellent and they were all polite, punctual. The work was carried out over 16th (4.30) to 12.30 18th July. The quality and finish are excellet but there are some small parts need to be improved ie gap left behind sink, at the price charged I think a splashback should be icuded.
I am delighted with the fitments I chose but I am more than pleased with the way the two young men have worked together. They have been so careful in their handling and fitting of my bedroom and also in the job of clearing up.
I really cannot commend them enough. They worked non stop and are so polite.
Good lads, very helpful, no job too large or small. Very professional at stages of the project.
The quality of the fittings and fixtures are of a high quality.
The service from start to finish has been exemplary.
We would highly recommend DM Design for anyone who wants a good job and a good finish
Work was carried out professionally, bleding well as a team
Both men worked very well and wss delighted with the result. They were worried because they could not vacuum the carpet, there was no power when they finished as my electrician was testing a faulty light and so the power was off. The fitting was absolutely accurate and there will be no need to re-paper, I do not know thier name but I am sure you will tell from the job sheets.
We would certainly recommend your fitting and furniture.
I am satisfied with the work done in the bedroom & kitchen
The installers were excellent. They worked very hard and did a first rate job- leaving everything clean and tidy as well
I had DM in to completely re-do my two bedrooms and kitchen. These were quite big jobs so I was obviously quite apprehensive at the beginning.
After consulting with Will, and been taken through how it all would look on the computer it put my mind at rest. The job began right away and the workmen on the job all were highly trained and qualified professionals.
The job took about 10 days to complete and I couldn't believe that my house was transformed in such a quick period of time. The job was done to the highest grade and looked like something out of a magazine.
I would certainly use DM again.
Would like to fully commend Robert for his work standard and commitment to completing the job.
Excellent standard of workmanship.
A credit to DM design
Fantastic work ethic. Industrious, highly skilled, a pleasure to have such workmen in the house - No fuss, just got on with the job in hand. A fabulous job, well done
Friendly efficient staff. Very obliging & tidy. Thank You
Very Happy with work completed. Both Paul & bob were very helpful & polite. I'm happy in every aspect of work.
Notice how up until june 11th nothing but bad reviews and since then a long list of wonderful 5 star reviews? Don't touch this company! Owner is a scammer. Company fined for constant harassment and the quality is crap! Preying on old people with their pushy salesmen! Seriously stick with a small independent contractor you will get much better deals.
Never have we had such a dedicated workman in the house before, Laszlo has shown his expertise to the full. He is a true gentleman and its been a pleasure having him here.
I am happy with my new bathroom, The workman was very pleasant and explained the work as he went along. A job very well done. Many Thanks
Arrived on time, worked hard to complete job on time. Friendly & would recommend to family and friends. Thank You
From day one everything ran like clockwork. Fitters were fantastic very friendly, would totally recommend DM Design. We are over the moon with our kitchen!
The kitchen fitters were very impressive. Their work was tidy and completed kitchen within the schedule. I am very impressed with the kitchen and finished product.
Fitters worked very hard and quickly.
They used plenty of dust sheets to save carpets getting messed up.
And hovered up after job completed!
Very tidy clean and well mannered men. Good workmanship. Good job done. Good time keepers. Polite and cortious at all times, a pleasure to have around.
I was totally impressed with the quality of DM Design materials and professionalism of the fitters, Joseph & Laszlo.
Joseph & Laszlo worked tirelessly to a high standard and i would recommend them & DM Design to anyone wanting fitted bedroom wardrobes.
This was simply a visit to discuss kitchen design, by Chad.
Professional approach, friendly, no hard sell.
Our kitchen has been transformed in a day. We had good units in but the doors looked tired but now its great. The fitters arrived exactly on time and never stopped working until the job done. High standard of work. Brilliant.
They both worked very hard and involved me in all the appropriate decisions. They have done a good job. My only slight criticism is that they probably had insufficient time in the view of the work that had to be done ie. Finishing at 9.45pm. However they kept on going to the end.