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Reviews and Recent work

Mr and Mrs Casselden's Testimonial uploaded by DM Design Bedrooms Ltd.
March 2019
The bathroom looks fantastic, we are so pleased with it. The fitters were so friendly & professional, and I was impressed with how hard they worked and how tidy they were! We would definitely use them again.

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Mr Cooper's Testimonial uploaded by DM Design Bedrooms Ltd.
March 2019
I am very happy with the level of workmanship carried out by the two fitters and the plumber. They were very professional in their work and took time to explain things when asked.

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Mr and Mrs Robertson's Testimonial uploaded by DM Design Bedrooms Ltd.
March 2019
Transformation of the bathroom is wonderful. Work carried out very efficiently and effectively, particularly in view of the small area involved. The team worked well with minimum fuss, were very good at explaining what they were doing and ensuring that we were in agreement. A credit to any company and would certainly recommend to anyone requiring similar work done in their home.

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Mr and Mrs Allen's Testimonial uploaded by DM Design Bedrooms Ltd.
March 2019
Looks super - excellent fitting. Long day, but a great service!

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February 2019
Fitters were brilliant, polite, helpful, went above and beyond to sort things out. Only problem was with the wall when the tiles were removed, but the fitters sorted this for us, which delayed them, overjoyed with them.

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Mr Frampton's Testimonial uploaded by DM Design Bedrooms Ltd.
February 2019
The work was carried out by the team in a timely manner with a good level of professionalism. Advice was given on utility placings and operation. The debris was fully cleared and the general tidy up carried out, thank you.

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Mr and Mrs Beattie's Testimonial uploaded by DM Design Bedrooms Ltd.
February 2019
Fitters were very professional and polite and all work was completed to our satisfaction.

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February 2019
What a wonderful job from start to finish! The electrician, fitters, plasterer were so dedicated and helpful. Cannot recommend them highly enough. The guys went over and above for us and we are so grateful. Thanks, guys.

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February 2019
Firstly of these bad actors – Avoid being SCAMMED (Recently fined £160,000 by ICO. Fined £90,000 previously, never mind the tactic used against myself and my partner. DM Design have crafted the art of misdirection, getting customers locked into contracts before they realise, that they don’t understand what they are actually getting. Next, they will try to harass and force you into paying overpriced costs for an absolutely awful experience. Introduction / Summary --------------------------------- I write this review based through the eyes of my own personal experience with this company. We have been in a drawn-out fight spanning nearly 5 months with this “cowboy” Kitchen & Bedroom company that has left us with no kitchen and lots of threats from the company to sue us for 95% of the costs for something they didn’t deliver, or even finish designing properly. Our Story - Summary ------------------------------ Allow me to summarise our story. We got an unsolicited call from DM Design one day which we mistakenly followed. This lead down to a sales guy coming to our house, mis-selling us what we thought was a good kitchen, (They will confuse you with technical details, since you’re not a builder, it will look good in principal), then they locked us into a finance deal, distracting us long enough to realise that we didn’t have enough information for the decision we were making. They then ran out the 14-day cancellation period before continuing, and then started being aggressive with finance, threatening to make us liable for 95% of something we didn’t quite understand what we were getting. 5 months later, no kitchen, no completed kitchen design, just threats of legal action unless we agree an installation date for something, we still haven’t seen a final drawing for. Ready for the full story? – Read on….. Sales Technique ----------------------- To begin, we got an unsolicited call from DM Design despite being on the Telephone Preference System (TPS) register. Their offer: FREE Kitchen Design and Quote with £1000 Discount 40-50% off our kitchen if they can put us in a magazine It just so happens we were looking for a kitchen, so it seemed like a good time, we didn’t stop to think about how they knew this information. (Detailed further in review). We then agreed to the free design and a few days later a sales guy appears to design our kitchen. About 2 hours was spent chatting and designing the kitchen, allowing us to look through brochures of our ideal kitchen. Once we showed him what we wanted he then told us how much it would cost… bear in mind we have a small galley kitchen. The kitchen price went from £36k, to £25k, to £20k to £19k……..They just make it up. We were a bit naive towards the process. A few things were mandatory for us, in order for us to say yes to a new kitchen, which were agreed by the sales guy and the director of the company. These were: -The Kitchen MUST be installed before Christmas as we were hosting this year (they had a 3-month lead time) -The worktop MUST not be quartz based (My partner had a 30 min conversation with sales guy on this one topic alone) All was agreed and financial documents were to be signed…. Little did we realise they were using building terms that we did not understand and mislead us to believe we were getting a worktop that wasn’t Quartz based….little did we know that the worktop they were trying to order for us was of a Quartz compound!!! More deception…Lesson learned. BEWARE: one thing we didn’t realise at this point….. up until this point, everything discussed is in theory… you will not have an actual complete drawing of how your kitchen will look before signing the agreement…. You will sign a contract on principle without ever seeing a complete drawing of your kitchen then it’s a nightmare trying to get them to finish…. The sales man is very good at misdirecting your attention from this…… so after you sign the contract, you still have to get the architect and surveyors out to do the drawings…so in reality, you have signed an agreement on something you haven’t actually seen the end result for…. Remember, what you think you’re getting isn’t what they think….. Sales techniques: Tactics used ------------------------------------------ A few things to beware of: -Offers: free £1000 voucher and Design -Up to 50% off for pictures in a magazine From my perspective reading more reviews, they seem to offer this to everyone. Its a sales tactic to get you excited and agree to their underhanded tactics. They will tell you it’s a limited time offer for you….. disingenuous. They will make you sign a contract before you ever see the final drawings of your kitchen and run out the 14 day cancellation period before you see this….. this will stop you in theory being able to cancel the contract with them and in reality, you won’t know what you are getting….…. In our case, 5 months later and we still don’t even have a complete drawing of our kitchen………just threats demanding an installation date to something we aren’t sure what we are getting…..…all we have realised from this experience is that everything they promised us was a lie, and everything we didn’t want, it turns out that they tried to give us, masking their deception with technical terms….and we are now in a legal dispute with them….We will update the review as it progresses. Sales techniques: Reality of these tactics ------------------------------------------------------------ The reality of these tactics -You will pay more than average for a sub-par service -You will end up signing a contract for something you haven’t actually seen -You will think you know what you’re getting but in reality, after the cancellation period will realise that you aren’t in fact getting what you think you are -You will then be threatened with legal action if you don’t continue on something you aren’t sure about. Here is another quick summary of our experience from the perspective of the sales process….. -DM Design will Design a pencil spec of your new potential kitchen -They will then Show you magazines and get you to pick your kitchen -They will then Agree a price for the kitchen, then push the sale on you. -If you accept, at this point they will ask for a deposit or in our case to sign a finance agreement. The problem here is, you will have to sign before you actually get a complete look at your kitchen. You won’t have an architect or surveyor visit until after you sign a contract… -At this point, they will run out the 14-day cancellation period on you before the architects etc come to see you. So, in summary, you will have a basic idea of what your kitchen should looks like, but not a actual picture. At this point they will have you locked into an agreement from which they will threaten you with in the event that you complain. -The DM design Rep later came back to the house and gave us a basic computer mock-up of our kitchen. They were basic, incomplete and wrong colours… we were told it was a basic mockup and they would send the complete versions later…. To this day, we have not seen a complete render of our kitchen, yet constant threats that we cannot cancel, and they will sue us for 95% of the money if we don’t agree an installation date. The big Promise ---------------------- DM design made so many promises to us…these promises came from every level from the sale guy up to the Director…. Once the 14-day period had elapsed, they simply stated the following: “As these promises weren’t written as part of the contract, we cannot honour them” So, they do not even live up to their own self-imposed integrity The 5 months wait -------------------------- After 5 months, We still don’t know -What our final kitchen will look like -They have broken every promise they made -They lie to us and try to mislead us at every point -Their operations guy even stated that he could not offer some free down lights as a peace offering as it would cost DM Design over £2000. So basically, he is trying to convince me that a few down light costs over £2000…. In reality it cost him a £19,000 order. - The ending -------------- As you can tell after months of fighting, we still have no kitchen This is the life of a DM Design Customer from our experience…….. What a disaster It is important people understand their underhanded tactics and don’t fall prey to it…… I will leave my review there, but for reference, there is so much more I can say…for now I leave it here. The wolves in sheep’s clothing of the kitchen world is pretty accurate from my experience.

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February 2019
From start to finish everything went very smoothly and as expected from DM Design. Fitters where the best fitters of any kitchen I have purchased previously. Very precise, clean and tidy. It was a pleasure to have them in the house. Entertainment value was second to none.

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January 2019
Timing overran a bit because of unforeseen problems - old decayed plumbing identified and replaced. Workmen were efficient, friendly and very hardworking. Very pleased with the result.

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January 2019
VERY HAPPY WITH THE WORK CARRIED OUT. WORKERS WERE VERY FRIENDLY AND HELPFUL. WE LOVE OUR NEW KITCHEN AND WOULD DEFINITELY RECOMMEND DM DESIGN.

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January 2019
Both fitters have worked extremely hard, very polite, nothing was too much trouble. Very good communication, excellent standard of work. Would highly recommend.

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January 2019
I am so pleased with the work that has been done in my kitchen. It looks wonderful, and i have to say the team have been first class people who never stopped working they have done a brilliant job. Thanks for everything, I will now enjoy my new kitchen.

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January 2019
Delighted with my kitchen. Thanks to the fitters etc who carried out the work very efficiently and were very helpful. I would certainly recommend you to friends and family.

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December 2018
Very good service and excellent product. The workmen were exceptional, courteous and helpful. I would not hesitate to recommend to my family and friends

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December 2018
Simon, the fitter, was a really nice guy and pleasantly helpful. We are over the moon with the finished product, they have done a fantastic job. Would recommend very highly. Our kitchen looks like what we were promised - a show kitchen.

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December 2018
Both fitters worked non stop despite a couple of problems which came to light. They did an excellent job.
 

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November 2018
Brilliant to deal with, without any hassle at all. All work carried out to a high standard.

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November 2018
Good workers. They were very clean and tidy. Would recommend.

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November 2018
Excellent service. The fitter was very nice. They left everything spotless.

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November 2018
FANTASTIC SERVICE FROM START TO FINISH. WORKED INCREDIBLY HARD (EVEN THOUGH HE WAS UNWELL WITH A HEAVY COLD). POLITE AND COURTEOUS AT ALL TIMES.

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November 2018
The team has been a pleasure to have with me for the past two days. Always cheery - enjoyed Alans singing. Disappointed that the dishwasher is not here to complete my new kitchen but understand that this issue lies with the supplier. I am extremely happy with the work to date :)

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October 2018
At time off review plasterer tiler and electrician to complete install. Alan and Duncan have shown true professional qualities and have made my new kitchen installation hassle free. Would have no hesitation in recommending dm design to friends and family.

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October 2018
ALL I CAN SAY IS JOB WELL DONE. wOULD DEFINITELY RECOMMEND DM DESIGN

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October 2018
Job very well done! No complaints at all. Robert the fitter was a pleasure.

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September 2018
Fitters were very nice, clean and tidy and polite. Work finished to a high standard, excellent job. Fitters were patient, answering any questions and very helpful. Very pleased with my kitchen, thank you to everyone from Gary the salesman, the ladies in the showroom and of course the guys who transformed my kitchen.

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September 2018
GREAT JOB - VERY PROFESSIONAL AND GOOD HUMOURED WORKMAN WITH AN OBVIOUS PRIDE IN THEIR WORK. VERY HAPPY WITH THE INSTALLATION!

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September 2018
Superb job by Brian, excellent job and service, nothing was ever my problem. Thanks to all concerned on this job.

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September 2018
Excellent TEAM! Great work and a credit to Dam.

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September 2018
"5 STAR SERVICE" Started Monday am. Never stopped all day. Old kitchen out, new units in, all mess cleaned up, good banter all at the same time. Very professional. Tuesday finished the job. With this service, I would recommend to friends. Very happy with the work. Looking forward to the team coming back to fit the splash backs.

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August 2018
fife -
The kitchen looks absolutely fantastic. The guys are all professional and friendly. Work carried out was quick and to a very high standard. Couldn't be more pleased.

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August 2018
Excellent services from salesman, designer, joiners and electrician. Promised job would be completed in 2 days. Fitters were not allocated enough time to complete. Dishwasher was working perfectly well before refitting, not worked since, plumber said it must be a fault with the appliance as he did nothing wrong. Promised plasterer would come to finish job... still no show!!! Happy to promise the world until they’ve got your money. Don’t complain on social media, they block you and delete your comments. After sales are terrible.

Company Response

Dear Nicola O'neill, I have uploaded some pictures of the finished kitchen for reference. Apologies the job did not progress as smoothly as planned. It is company policy when personal attacks and more than 50 messages are left that these will be removed from our company page. The plasterer as he contacted you to explain had a serious personal situation and then came out the following day on Saturday to complete the work before we sent another joiner to finish the splash backs, rectify the dishwasher issue which was simply a kinked pipe and also provided additional fridge freezer brackets which I believe had been thrown out. We will continue to service you as per the terms and conditions of our guarantee. Kind Regards DM Design

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August 2018
Great customer service, very friendly. Will recommend and use again

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August 2018
From start to finish the guys have been fantastic. Never seen work done so professionally. Very very happy.

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July 2018
We were very lucky to get all the tradesmen on our job. The plumber and electrition did a fantastic job and the joiners where fantastic. All the tradesmen were very polite and helpful. We will, of course, recommend DM Design to our friends. Many thanks to all that attended and the office staff who did all the paperwork and the salesman and surveyor who designed. I hope I have not forgotten anyone but all are included - many thanks.

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July 2018
Found the product supplied was of a higher and better quality than expected. These items are fitted very professionally and efficiently with the minimum of mess and upheaval on family life. Both fitters where punctual, polite and both very professional. They worked very well together and diligently to complete the work on schedule and perfectly finished. Would recommend company and fitters happily.

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July 2018
Delighted from start to finish. All options explained in detail and maximizing the most of an awkward space. The kitchen is now much bigger with more storage, the finish of cupboards and worktops are excellent quality. Can't fault anything.

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July 2018
Thank you for my very functional kitchen. From the first phone call to salesman, surveyor, electrition, and plumber. All worked with a professional attitude. The fitters, Duncan and Alan worked beyond the call of duty and added all the finishing touches. That really finished the kitchen off. Thanks again. A very happy customer.

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July 2018
Most impressed with the work carried out, only took 2 and a half days instead of the projected 4 days. The standard of finish is excellent and to a high standard. Would recommend these guys to any future clients. When I come round to doing my kitchen would be very happy if these chaps carried out the work.

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July 2018
Extremely efficient and professional workers, polite and extra helpful. Work carried out to a very high standard. I am a delighted owner of a fabulous kitchen. Many thanks to this great team.

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July 2018
I found the transformation of my kitchen a lot less upheaval than anticipated and it all happened in the space of two weeks. The salesperson was a great help and when the surveyor came he spotted a few things that had to be changed before the work started. The crew who came to fit where patient and friendly and worked well for the 2-day fit. Very professional.

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March 2018
Hi guys I use this company to installe my kitchen the work took just a few days, the guys removing & installing new were all great very happy with my new kitchen I would recommend this company to friends & family for new kitchens my next project for this company is new bathroom. A job well done to all the boys, Kind Regards Beverley & John Malsher

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March 2018
Both worked really hard all the time. Extremely polite, Excellent workmanship, very satisfied with the end product. One handle was missing but the guys came back a few days later and fixed.

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February 2018
Brilliant! House built 1972, add 43 years = wonky walls, sloping floors, dropped ceilings. Fitters took account of all flaws and created square finished product – level and vertical. Absolutely perfect. That’s down to the standard of workmanship in fitting and quality of product. Work finished ahead of time, all work or required adjustments undertaken collaboratively and ways found to accommodate my wishes. All in all an excellent job with only 5 cups of tea supplied!!

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February 2018
Excellent workmanship, cleaned up after themselves fantastic. Couldn’t have been better, pleasant and accommodating throughout the installation.

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November 2017
Great company from start to finish. A couple of issues but were resolved quickly. Great looking bedroom.

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September 2017
fife -
We contacted DM Design because we found a receipt from 1998 in the drawer of the fitted bedroom we inherited from the previous owner. We reckoned if they were still in business, they must be good. And they are! Graham designed the wonderful bedroom for us and the young man who came to measure up tweeked it to our exact needs. Robert (30 years with DM) and Charlie worked very long hours to strip out the old stuff(a big job) and complete installation. The work was over and done in 3 days! As they worked they were tidy, helpful and very professional. Unhesitatingly, I would recommend the company. No wonder they're still around!

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August 2017
Amazing bedroom fitted by an amazing team. Well done DM Design, excellent and would thoroughly recommend to anyone. Next is the kitchen, once I speak with the husband!

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August 2017
I am so happy with my new kitchen. The men that came here were great. The joiners worked really hard. They tidied up and also explained things to me. I would recommend DM. I also got a cooker and a sink installed at the same time. Waiting on plasterer now and kitchen will be finished. Thanks to all involved Mr & Mrs Jaszewski

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August 2017
Absolutely delighted from start to finish. The design from Elise and Graham was exaclty what we were looking for. They really took into account the functionality of our kitchen and what we needed and wanted for our family. I couldn't be happier with my kitchen. It's definitely my favourite room in the house.

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August 2017
I only have high praise for DM design and can't thank them enough for the professional service they provided from the designer Elise who could see what our vision was... and who was patient to my many changes and to the installers who installed with great ease, they were polite and arrived on time, there were two visits as the granite needed to be templated once the units were in and it fitted perfectly... my photos speak more words that I can express. Thank you DM design.. errmmm would I use you again? Yes in a heartbeat ! :)

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July 2017
A good job well done! - Clean, Tidy workers - Polite & respectful - No time wasting just got on with the job they came to do. Would have no problems in recommending their work to friends & family.

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June 2017
If I could award 10 stars plus I would! DM Design transformed my kitchen to make it the heart of my home. They envisioned an end result that was simply amazing & I cannot recommend them highly enough! From sales appointment to completion it was hassle free, so affordable and the quality of the workmanship is second to none!

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May 2017
fife -
A job well done, Work is perfect. Friendly guys and an amazing bathroom. Few ups and downs but overall very happy with the finish. Thank You

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April 2017
From our first visit to showroom in Cumbernauld and meeting Bernadette the Showroom assistant right through to the design process and finally the installation I couldn't recommend this company more. They have very friendly and helpful staff. Excellent customer service and the product sells itself it has truly made our house feel like a home. Thank you to everyone involved at all stages of the process. Truly a job well done 👍

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April 2017
Delighted with quality of most of the product and the installation but larder unit uses a cheap wire enclosure which sags. Same unit can be bought at b&q for a fraction of the price. Was told by salesman that DM used Blum components throughout their range with lifetime guarantee. The wire enclosure is not Blum but some inferior make - a bit like fitting a plastic dashboard to a Rolls Royce. DM offered to replace it for an additional £350 - not happy with this outcome.

Company Response

Dear Mr Towning, my apologies you feel like this. We do indeed use Blum Hinges and runners for all of drawers and cupboards. We actually purchase our wirework in from a reputable supplier in the industry and then install this. We will certainly look at the quality of that moving forward and review the market place. Kind Regards DM Design

 

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April 2017
fife -
1. Consultation: David Carr was very professional and has extensive product knowledge, He listened to our requirements and made recommendations, however he did not try to influence us or use hard selling tactics. 2. Survey: Graham Macbroom, is a very professional and thorough surveyor, He accepted the original plans however he made several recommendations to us to our benefit again. He made suggestions so that we would get the best options. 3. Installation: Duncan, Ali, Nicky, and Colin are all very professional and worked well as a team. They are very polite, courteous and extremely clean workers. They were very prompt and worked exceptionally hard removing the old kitchen and the installation of the new units is to a high standard. FIRST CLASS. 4. Overall: From the initial contact until completion DM Design have been a pleasure to do business with they are highly recommended.

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April 2017
Both worked really hard all the time. Extremely polite. Excellent workmanship, very satisfied with the end product.

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February 2017
DM customer reference no. 26028. I'm absolutely delighted by my new kitchen. The cupboards are beautiful and the closing mechanism which stops them being slammed are fantastic. The cabinet under the sink is great - my old one didn't have a shelf but this new one does which means the I can put all the stuff I had in without having to put some items on top of other items. It's true that the upper cupboards won't take large meat plates but the corner unit is perfect for them and the innovative hinged door makes it easy to get into without having a wasted space because of the difficulty of having one cupboard overlapping another one. The staff were great, they were efficient, hard working , tidy and clean, they covered the floors they were walking on and did all necessary work outside (that area was also covered). Everything was cleaned before they finished and left. There was one unexpected bonus - I won the holiday prize draw. I won three weeks to be taken one a year so my daughters and I are off to Tenerife in June. So it's a big thank you from me for the kitchen and a very big thank you from my daughters and me for the holidays. I've recommended you to friends, you aren't the cheapest option but you are the best option

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February 2017
They, the team, did a good job. Explained what they were doing & how to look after the kitchen furniture. Did the work in the time they said the would.

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February 2017
Brilliant. Good workmanship, Very tidy, Efficient & Helpful. Job well done!

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February 2017
A good job well done! Clean, Tidy workers - Polite & respectful - No time wasting. Just got on with the job they came to do. Would have no problems in recommending their work to friends & family.

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February 2017
fife -
A job well done, Work is perfect. Friendly guys and an amazing bathroom. Thank You

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February 2017
Disappointed, I will not recommend company to friends and family. When at planning stage it was mentioned to salesman how important it was to have upper units big enough to hold a dinner plate, of course I had the sizes on the computerised plan to check, but having mentioned issue took it for granted they would be standard. Decorator to follow was unable to fill big holes following cooker hood move so had to employ a joiner, added expense, will ignore fact that a sink hole was cut in wrong side of under worktop as it can only be seen from inside unit. The biggest grudge I have with DM Design is that they re installed my integrated fridge wrongly thus no longer working. It was acceptable for the electrician to return identify the problem, thought he had fixed it as there was now power getting to the fridge but alas it had turned into a freezer. No joy gained from a manager Stuart whom I believe has serious attitude issues, when contacting head office in Cumbernauld, so more unforseen expense to replace fridge. Stuart stated the age of existing fridge so didn't appear bothered never mind that it was working fine until they re-located it

Company Response

Dear Mrs Dow, I would like to apologise on behalf of DM Design for the shortcomings you have received in service. I have looked at your file and can see that the wall unit depths were detailed on there so I apologise for any confusion with meat plates not fitting on the wall unit shelves. I can see there was no plaster work detailed on your contract but I would be confident that one of our employed plasterers would be able to deal with the small gaps either side of the hood you refer to, so I would be concerned that your decorator could not deal with this. With regards to the Fridge/Freezer, with this being a 12 year old appliance that was removed and already damaged, I’m afraid we cannot be held responsible for this as is stated on our contract. I have spoken to the Operations Manager who said that conversations with yourself and your husband were discussed at the Weekly Installation Meeting between him and Stewart and Stewart was simply following the Terms & Conditions of the contract which you signed and did receive around 7 phone calls from yourself and your husband. I apologise you are not happy with the finished kitchen but we believe that we have delivered everything as contracted. Kind Regards DM Design

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January 2017
Excellent Team, Excellent work! Love my new kitchen!

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January 2017
I am writing to say how pleased I am with the kitchen that your company DM Design fitted for me. The designer Mike did a brilliant job with the small space available and the workmen were very professional and hardworking. I have had a lot of positive comments about the kitchen and i enjoy the slow close doors and easy to keep clean surfaces etc. Thank you for a great job - well done.

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January 2017
I am delighted with the new bedroom fittings. The workmanship is excellent, and the two people who installed the work have done a really good job, with no fuss and with very pleasant and helpful attitudes. I look forward to the new handles for the drawers.

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January 2017
Very hardworking and good workers. But the top corner which was left slightly unfinished. None the less the work is very good.

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January 2017
About a year ago I had fitted furniture in the master bedroom and am pleased to say that I am delighted with the result. I'm thinking of having something similar done in the other bedroom -m although it will be some time before I feel that I will be able to afford for the work to be done. I am confident, however, that when the time is right i shall be equally satisfied with the workmanship.

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November 2016
The wardrobe and both sets of drawers were fitted to a very high standard. The workmanship is very well finished. The drawers and doors all run smoothly. The quality of the materials use is excellent, and I imagine these products will all retain their quality finish for years to come. The staff employed by your company are all extremely helpful and go out of their way to accommodate. Kath McConnell was the person I had most contact with, She was at all times helpful, polite, and interested, the type of person you have no concerns about and are happy to have in your home. Paul the fitter came while I was at work, but my friend found him to be polite, and considerate, taking time to explain the job. He took care to cover other furnishings and left a tidy, well finished job. Throughout I have found DM Design to provide a personal, high quality service. Thank You

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November 2016
Fife -
Just Fabulous!!! A real showroom kitchen and a marvellous group of installers. They never stopped working over the days and left behind them a stupendous effort. Many thanks to them for all their hard work. Well Done!

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October 2016
Kitchen fitted very well no problems what so ever. Fitters here bang in time and when completed gave me a full run down on every cupboard and every appliance in the kitchen. Also no mess left in my house and to be honest they were a credit to your company. I will have no hesitation recommending these guys to friends and family.

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October 2016
Very happy with the work done. Once they started just kept going till the work was completed. Thank You

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August 2016
The two guys did a very good job, and left the place clean and tidy. They were very friendly and I would recommend them to anyone.

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July 2016
Looks a good job well done. The lads were very nice & Helpful & Very good mannered

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July 2016
Having purchased a DM Design kitchen 12 years ago it was the first place to go when we decided to renew. The designer gave excellent advice to suit our needs. Installation was efficient with the company being very flexible when required. The fitters were friendly and skilled and they even cleaned up after themselves! The quality of the kitchen met our expectations - would thoroughly recommend the company and thinking about a bedroom.

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July 2016
Nick & Gary did an excellent job fitting my kitchen. Their work is of a very high standard and they paid careful attention to anything which I requested. They also explained everything in detail. I am very satisfied with the work they have done.

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June 2016
After being concerned about paying in advance, my fears were totally unnecessary. Your fitters were excellent. Did a great & thorough job. Explaining all as they went along. Same for Mark plumber and Mark electrician. I am absolutely delighted not only with my kitchen but also the service courtesy and professionalism of your fitters. Left me feeling very very happy and with no rubbish to clear away HAPPY DAYS! Thank you all at DM.

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June 2016
Just to mirror the majority of the feedback left here, excellent job by DM Design. We are delighted with our new kitchen. The whole process from start to finish was seamless. Everyone that we dealt with was extremely professional, friendly people. We couldn't believe how quickly the job was carried out and to such a high specification and quality. The plumber, electrician and plasterer were lovely guys and did an outstanding job. Thank you very much DM Design!

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June 2016
Absolutely delighted with the quality of workmanship from a ‘craftsman’ He overcame some difficult obstacles during the installation which could not have been seen beforehand and overall did a sterling job!

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June 2016
The process of installing the kitchen started on time but, following a catalogue of disasters including a door being ordered several times -wrong size , wrong colour and again wrong size, it was not fully completed after a month. A work top had to be replaced as thejoin was not sealed correctly. I wrote directly to the director as I was very disappointed with the standard of customer service received, but did not receive a satisfactory reply. Now just under 5 years, I have water intrusion on the counter around the sink and have been advised that this is not covered by the guarantee as it is due to wear and tear, and that it would cost me £75 to have it checked. My argument was that it was obviously not sealed correctly on installation, and was advised that they do not seal the ends of units they put a metal plate which is sufficient- obviously not. I would not recommend this company as the customer service is atrocious and the guarantee does not appear to cover shoddy workmanship. On the positive side, the workmen were very polite and arrived promptly- that is the best I can say.

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June 2016
Job finished and I am happy with the work that has been done.

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June 2016
I did not buy anything from this company but had a meeting with a bathroom designer. I informed him at the beginning of the meeting I was only looking for a quote. I felt that he was borderline bullying me into buying, and was very rude and patronising. My partner had left all of the decisions up to myself but bill kept insisting he would need both of us present. My parter made a brief appearance and then went back to what he was doing. Around 2 hours in he phoned someone and made a point of telling the person in a sarcastic manner that my partner had stayed put of the way. He quoted us £15500 to refurbish our bathroom with only tiles on a splashback and behind shower. When I said it was out of our price range he dropped it to £8700. I informed him we would need to discuss it and he got frustrated with me and demanded my parter come back so we could do so. I told him we would not be deciding anything that night and we would phone the next day should we want to go forward. He kept asking if I knew how much a bathroom costs and if I didn't take the offer of 8k then and there it would go up again to the 15k. I said that was fine we would contact the next day and he snorted at me and shook his head. I told him we would have to wrap this up as we were planning to leave the house soon and he sat outside our house for almost 20 minutes. I found this very off putting and unprofessional. I'm sure their installation is very well done and the fact you can be flexible with payment is good, but I would not use this company based on the 2 and a half hour experience I had.

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June 2016
Excellent service, quality of goods and very professional fitters. Would highly recommend DM Design.

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June 2016
If I could recommend a employee of the month I would. The job has been done to a high standard and we are more than happy with Imrie & Stevan

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May 2016
I’ve been really impressed with the work & speed in which our kitchen has been done. The 5 guys who did all the work were really efficient & were easy to keep happy with regular instalments of tea & Coffee. At no point did it seem like they were slacking or time-wasting. I would recommend DM Design for a kitchen with no hesitation.

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May 2016
79 year old disabled granmother took advantage of by telemarketing offering money off her fitted bedroom. Sent a "designer" out to present voucher and stayed 6 hours not leaving until she agreed to purchase a bedroom design at 8k. Thankfully I managed to cancel before and damage was done. Looked at reviews online and it seems the have a habit of picking on the disabled and elderly. Stay away at all costs!

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May 2016
Fitted kitchen recently installed.The workmanship was excellant, they were punctual, courteous and hard working. The work started on the 9th.May. 2016. completed on the 13th.May. Many thanks.

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May 2016
Punctual, quick and well done work that was mostly completed in the first day, with only the kitchen sink and minor veneer work to be finished on the second day. Workmen were all highly competent, polite and tidied as they worked. Very satisfied with both the product and work done. Highly recommend DM Design for kitchen work.

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April 2016
I was very happy with the product and the standard of workmanship - 2 very pleasant staff to have around.

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March 2016
I had a new kitchen fitted in January 2016 which cost me £11,,500.00. The fitters were great, got on with the work and the work was finished in the two days that I had been quoted. I have had a few issues, I have emailed this company numerous times and have never received a reply (even after telling them that I was considering legal advice). The customer service after work has been done is zero. I am extremely dissatisfied with the complete lack of contact and would never recommend this company to anyone. The cost of my kitchen was expensive (at least to me it was) and if I had known then what I know now I would have thrown the "designer" out of my house. I would also say that the "hard sell" of the products is verging on bullying, the "free holiday" is not worth the paper it is written on - it is basically a time share and when you are at the resort you have to give up a morning or afternoon to sit through a presentation and another "hard sell". Needless to say we never took up the offer of this "free" holiday.

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March 2016
-
Nice quick job & nice guys. Asked me everything as they went along. It’s hard to think of what they could have done better.

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March 2016
-
It looks nice, a good job done. Quietly & Efficiently. Thank you

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March 2016
Absolutely excellent workmanship by both fitters. Clean & tidy. Lovely job.

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March 2016
-
Very helpful workers - also pleasant and trustworthy to be around. Hard working.

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My new kitchen is very nice,excellent fitters and plumber,a pleasure to have in my house the work was done on 13th of January.Pity the electric work was not done as planned,bit of a pain having switch for outside lights and utility outside and not as in design,takes the shine of of an otherwise good job

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February 2016
-
An excellent job completed by Janis, an excellent employee and would certainly recommend his work to anyone.

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February 2016
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A job well done! Alan and Duncan thank you very much for your kind and helpful, courteous attitude and patience. I am delighted with the kitchen outlay and quality.

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January 2016
DM Design had such promise, according to their salesman my Kitchen would be fully fitted in time for Christmas, he then duly took my cash and the deal was done. Yes the kitchen was installed before Christmas however the splashback which according to the salesman would add the "wow" factor is still to be fitted! I am now at the stage where calling them is futile as they will not commit to a date, I need it to be fitted on a Monday and this is apparently a huge problem and one that I do not see as being resolved any time soon. This is not unusual for DM Design as there have been many things said that had not been followed through,. I'm still waiting for the M&S vouchers that were to be sent as an apology. The FREE holiday I was promised also hasn't been honoured. I got so frustrated with the company and the lack of customer service that I posted on their facebook page. They did respond but nothing changed and they promptly removed my posts. So here I am on the 28th of January and still my kitchen is not finished! Their customer service and follow up is nothing short of appalling and it's such a shame as the kitchen (the bits I have) looks good!

Company Response

Dear Miss Hunter, I would like to apologise on behalf of the company that your installation and overall journey has not been as expected and the splashback element of your kitchen has not been finished more promptly. I have spoken to the customer service team and they did respond over social media and also private messaged as we look to keep all customer sensitive information as private as possible. I will personally look into your holiday as this will be honoured as per the Terms & Conditions with regards to overseas holiday accommodation. If you have any questions what so ever, then please call 01236739200 or email sales@dmdesign.com. Kind Regards DM Design

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January 2016
My elderly mother paid £8k for the supply and install of some kitchen units this was on the basis that it would only take 2 days to install, this was on the 7th of January this year, she had to pay n the morning as soon as everything arrived, the kitchen is still not done and she has been told they will try to fit her in next week to finish the work and repair the light and chair lift they broke, once they have your money the service drops off, would strongly advice against using this company certainly do not pay until work complete

Company Response

Dear Mr Duffy, we would like to apologise for the delay in the completion of your mother's job as we strive to complete all jobs as promised. Unfortunately due to bad weather, the fit team were not able to get to the property until rather late on Thursday and despite working late on Thursday and Friday were not able to finish everything. The team did leave everything in a working order though and returned on the Monday at which point everything was completed with the exception of the fridge/freezer door. This appliance was being purchased by yourselves and unfortunately a different one to the contract was purchased. This would usually be chargeable, however due to the timing issues experienced because of weather with your fit we have arranged to change and fit this at a cost to the company. I hope your mother enjoys her new kitchen once all is complete. Kind Regards DM Design

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January 2016
3 years ago I had a kitchen fitted by DM Designs I am baffled by the good reviews because mine is a disaster. From the moment I was lied to by the saleswoman to now.I have made complaints and basically they were of hand and rude.We had different shades of wood,leaks in the gas pipes, electrics installed wrong etc all documented. The reason for this today ,is after having my sink changed 3 times by them I have had enough and brought one from a different company . All 3 within a few weeks , were tarnished and Bradley marked at the bottom of the bowl. We only used normal washing up bowls, DM response to that was its normal

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January 2016
An excellent experience from start to finish. Can’t find any fault at all.

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January 2016
-
Very pleased with the fitters – they were good – very polite and good at their jobs.

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December 2015
Bathroom refit Promised clean polite workers, and all material delivered at start of job which would take 5 days. I got 1 fitter who failed to show at the time I was told every day. All materials were not delivered. Job finally completed over 9 days but shower screen had to remain unused to let adhesive dry. The remedial team worked hard but this was two weeks of misery and stress and distress for my self and neighbours in this retirement complex. Zero stars is not an option or this would be my recommendation. The electrician and plasterer and remedial team were ok but nothing compensates me for this hellish experience. Work started 17 September and ended Thursday 27 th september

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verified
December 2015
Great workmanship. V. pleased with the service. Polite tidy men. Thanks

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December 2015
These guys have worked very hard & very efficiently. Very pleased.

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December 2015
Excellent work. Fast and efficient. A credit to the company, They were helpful and aware of what was needed and just got on with what was required. Many Thanks. P.S very polite and courteous team.

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December 2015
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We found all men very hard working & Vigilant to time. The extra attention was paid without thought. Most gentile and friendly. A good job all round.

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November 2015
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We are very pleased with the upgrading of our kitchen. The work was completed efficiently and professionally and on time. I would not hesitate recommending your firm to others. Thank you for your good work.

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November 2015
I am very happy with the work that has been done in my bedroom. Paul has worked non-stop. I would recommend his work to anyone. Also he is very nice to talk to.

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November 2015
Extremely happy with time and professional attitude of workmen. Would recommend them to any person.

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November 2015
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Very pleased with the work done, excellent fitters. Room left very tidy.

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November 2015
I had my kitchen renewed ,and although the initial work men who installed it were excellent ,I noticed I had been given a washing machine instead off a washer dryer after numerous phone calls to a lady (will not mentioned her name to save her embarrassment ) waffled on a bit ,however eventually two young lads (with no screwdriver came to change the washing machine for the washer dryer ,great I can get a washing done lol ,however when it went on to spin it bumped right across the kitchen taking the unit door off and damaging the door next to it ,again waffle from said lady ,at last the installation manager sent someone up ,a joiner who knew his stuff, apparently the young lads hadn't removed the bolts or positioned the feet .So disappointed can't even be bothered to get them back about the damaged unit ,I have also noticed a chip in one of my floor tiles .the washer dryer is rubbish (I had a bosch so extremely fed up with 1000 spin and no choice in dryer times

Company Response

Helen, we would like to apologise for your experience of DM Design as the service should have been better. Do let us know if there is anything we can do to help. Kind Regards DM Design

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November 2015
Peter and Zoltan very clean and tidy. Pleasant to have around the house. Left it clean and tidy. I think they did a great job quickly and efficiently and are a credit to the firm.

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November 2015
Very nice helpful. Also very accommodating & dealt with the adverse dimensions of the kitchen.

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November 2015
Experience with DM so far, where do we start; Salesman was out discussing price with my mother and at the blink of an eye took £4k of his initial price.How anyone can come up with a figure and take 4k off is beyond me. Certainly not the way I earn the trust of my clients, particularly when dealing with pensioners. We then follow on to the kitchen installation which all appeared to be running quite smoothly only to find that there was leaking that was making its way out from under the plinth and causing the plinth to swell at the bottom. DM sent operatives out to fix the leak (they were there all day trying to fix the leak) there was of course other small minor snags like adhesive discolouring the vinyl and a few chips to the new veneers here and there which were also dealt with. We then get to another leek between the new cold water inlet and the washing machine hose which appears to have caused damage to the flooring. Also appears to have made its way through in to the living room (full extent still to be confirmed as flooring will need lifted). When the leak was identified, DM were contacted immediately. They sent the same plumber out that plumbed the washing machine into the cold water inlet the next day to fix the leak.I then asked them if they would accept liability for the damage caused to the flooring, immediately the answer was NO. When asked why; the answer we got was that they are 'not sure what caused the leak' not very definitive, however, I emailed them and asked if it was a possibility that the connection wasn't fitted correctly in the first place and through time came loose. After a couple of emails to chase up a response and a week gone by, I finally get a response which basically stated same as above. DM are not sure after 5 months what could have caused the leak. The extent of DM help other than what's noted above to date is that 'it's an insurance claim now and we need to let them sort it out'. You can make up your own mind on DM.

Company Response

Mr Glachan, I would like to apologise for your experience of DM Design as it was not up to our usual high levels of customer service around communication. All of our appliances come with a full manufacturers warranty and we always endeavour to leave any kitchen completely finished to a high standard. Kind Regards Ben

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October 2015
Both men have worked extremely hard. Finished effect is excellent.

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October 2015
Gabor was an excellent worker. He worked very hard from the moment he came into our house until he left. He fitted the bathroom expertly and has left a beautifully finished room. He answered our many questions politely about the work. In addition the necessary disruption and dust/mess was kept to an absolute minimum. We have been very pleased with Gabor’s highly professional work.

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October 2015
Zully and Peter worked very hard. Really good workers. Mark (the plumber) was first to arrive on Day 1 and clearly explained what was going to happen. Mark (The Electrician) and his apprentice Will, were also very polite and sorted out all the electrics. A very professional team!

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October 2015
Excellent workmanship - very pleased with result. Pleased to recommend your work to other people.

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This is the second time I have used this company and as always work is done cleanly and quickly and to a very high standard. Thanks

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October 2015
Very happy with Paul’s work and the quality of materials.

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August 2015
Very happy with entire service, very speedy and clean and tidy afterwards. Happy to recommend to everyone else looking for new kitchen.

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We are extremely pleased with the work done in our kitchen. The men worked without stopping operating as a team, they were extremely pleasant and helpful to us with ideas and they left the kitchen tidy and smart. We thought they were brilliant.

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August 2015
Workmen were very nice and didn't make any mess when they left the job.

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August 2015
I was very pleased with all that has taken place today. The workmen were polite, courteous, and helpful. The job was left clean and tidy and the work was carried out in an efficient and effective way.

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August 2015
I was very pleased with the work done in my kitchen. The fitters Peter and Peter were very good indeed and the gas and electrics and plumbing by Mark were equally good. I would recommend their work sincerely. Thank you all for a job well done.

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A Kitchen Freshen up Company Showcase - August 2015
This customer in Lanarkshire had plans to renovate the whole house, but hadn't got round to thinking about the kitchen yet.The kitchen had a lot of wear and tear, and they were thinking about getting some new appliances anyway, so they arranged for one of our designers to some around. This customer choose the Walnut finish as it was in contrast to the old light coloured kitchen.
Everyone was very very helpful, cheerful and polite. The kitchen has been fitted beautifully.

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The fitters were very good at the kitchen and perfectly behaved. Excellent work! Very happy but there is one holder & one piece of plastic missing which will be fixed in the next week or 2. All in all very pleased!

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August 2015
Happy that work was completed in the day. All very efficient. Employees very helpful; an overall good experience provided

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Excellent service by great fitters. Punctual, Professional & Friendly. Would highly recommend.

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July 2015
The men worked very well and are polite, they cleaned up after themselves. So we are very happy with the service received. The workmen made sure everything was fitted correctly.

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The two workmen worked hard and well all day to a very good, good standard and were very good at cleaning and finishing off.

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Thank you for sweating it out to the end guys. Thank you for doing job in one day, I know at times it wasn’t easy.

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July 2015
Friendly fitter but he took time off, always left a mess and the finished job is still dirty with grout all over the wall, with some on the ceiling and fixtures. When he declared it finished he left gaps in the grout some bits were filled with blobs of silicon. They sent him back after a fist complaint and he tidied up the gaps in the grout, had a quick wipe round and got away as quick as he could. I wrote to DM again a week ago and still have not had a reply. My main complaint, aside from the messy grout work, is that the bath panel is only held by 3 screws. One corner has popped out giving an obvious curve to it. The 4th screw is not into anything behind it and the panel was only being held in place by some silicon which has now let go. We feel let down by them and angry that the finish is not what I expected. The overall effect is all about the finish. We were told it would be immaculate. We could clean the grout of the tile face etc. ourselves but why should we be left to do that having paid for them to do it for us. My wife cleaned the lower bits to stop our clothes getting all white when we brushed against the wall. The rest we left hoping they would send an inspector to judge for themselves. No luck on that front either so far

Company Response

Dear Mr Cuthbert, firstly I would like to apologise for your experience of DM Design as it is clearly not up to our usual high standards. I have passed this on to our Installations Director and I believe a member of our installations team is visiting you today. Please do not hesitate to get in touch with us at sales@dmdesign.com if you have any further questions? Kind Regards DM Design

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Excellent service again from A-Team. Many Thanks

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Very very pleased. Nick and Gary worked really hard. Would recommend you to anyone

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I wish to say that both the fitters were very polite, worked excellent, good fitters. A credit to your company and very tidy.

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Thank you Robert. A superb workman. Neat, tidy and worked with precision. Highly satisfied with the job.

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July 2015
A hard working team of fitters who were very helpful & obliging. Nothing seemed to be too much trouble. The change in the appearance of the kitchen from "before" to "after" was unbelievable.

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I found the job done was done to a good standard and was also pleased with the way that the two young lads worked. A credit to your company and my only issue was with a slightly pushy sales approach.

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June 2015
Furniture appears to be of very good quality, your fitter Gabor has done a very fine job. I am impressed with his craftsmanship. He had to redesign some of the furniture of the book and the paperwork to make things work. He worked very hard to a very high standard. He is leaving me with a bathroom which looks brand new.

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We are very happy with our bedroom units. Robert was a fantastic workman. The standard of his work was excellent, and he was a very nice person to deal with; helpful, courteous and pleasant – as has everyone we have had contact with at DM Design.

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June 2015
Both Gabrel & Olive have been very nice guys to have in our home over the last five days, and have made sure our home was kept clean & tidy as possible whilst doing an excellent job.

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June 2015
My elderly parents were cold called by these people in 2012. This company then talked them into taking out finance, bearing in mind that my father had dementia. The kitchen itself was a total rip off. Over £5000 for 5 cheap looking base units, a laminated worktop and a basic stainless steel sink. Just over a year later my father passed away leaving my mother with the dept. What sort of unscrupulous people con a couple aged 77 and 81?

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June 2015
Workmen came early, started right away and finished the job in excellent time. Well done, everything in order, and took all old units away. A happy customer!

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May 2015
Very hard working and left the kitchen & house very clean. I am happy with the service given by all the fitters, and with the completed job. Overall I would recommend to friends and family.

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The fitters did a good job and a few issues with electrics we resolved efficiently and effectively.

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Service from sales & fitting of kitchen was excellent & very helpful. Tidy work with no problems. On the whole I am very pleased with the job.

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Excellent 2 men!! Efficient, polite & everything good. Thanks!

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May 2015
The installation went very smoothly. The tradesmen were very friendly, helpful and professional. The kitchen units, worktops and appliances are of a high standard. A job well done!

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I would like to say how happy I am with the kitchen your company fitted for me. It gives me great pleasure. I was greatly impressed with everything, especially the visits form the designer and the work and effort he put into it all. The fitters were amazing with their good work, and the speed they had it completed. I am very pleased with it all and am enjoying the result. I would recommend your company to anyone. "

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May 2015
Thank you very much for introducing us to DM Design. We are impressed with the product and workmanship which is a big improvement, with the quality and design being far superior to our old one. Thanks again much appreciated.

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Good professional workmanship. Transformed kitchen. Fitters very efficient and new kitchen looks great. Thanks

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The fitter/ installer worked consciously all day and on my very hard inspection it looks very good. But the proof of the quality will be in its future.

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April 2015
Arrived early, Worked hard, Polite, Left room clean & Tidy. Will recommend.

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April 2015
My wife and I are both delighted with the job done and would like to praise everyone involved at DM Design not only for the standard of work done but also for the way in which it was carried out right from the beginning with sales rep. Cath McConnell, on site guys Colin, Nicky and your Latvian installers. The entire team’s work ethic and courteous manner throughout was great and the finished article absolutely first class, so much so I can promise you I would have no hesitation whatsoever in recommending DM Design to anyone in the future.

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April 2015
The work that you did for me installing my new bathroom is excellent. The two young men were very clean, tidy and worked very hard. No long tea or smoke breaks, they just kept at it. Thank you for a job well done.

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April 2015
Very good workers so I can easily recommend your boys to anyone to fit a kitchen. The boys were lovely and certainly kept me happy as they have cleaned & brushed all the mess in the kitchen and so easy to talk to. One very satisfied customer. Thanks ever so much.

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April 2015
The work was efficiently done. The workmen were friendly and helpful. They cleaned & tidied up behind them. I cannot fault the service I had putting in my kitchen. I would recommend DM Design to my friends!

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April 2015
A first class job. The kitchen looks beautiful. Delighted with the installation & the finished product. Would recommend DM Design and installers Peter & Zoltan to anyone.

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April 2015
I would like to say how hard the lads worked. They were also very polite and seemed to work well together. There was nothing that was too much trouble. We were very impressed overall.

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Job has been done very well. Team knew what they were doing and were very cheery and efficient.

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Work completed as requested. Workers extremely helpful and polite. Very pleased with result. Look forward to cooking! Thanks to everyone concerned.

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March 2015
Fabulous Job. Happy Customer. The workmen did a good job. Quick & Tidy. Very satisfied.

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Excellent work from DM Design people, very helpful and joyful. Would recommend them, they came on time and got on with their work straight away. They also fixed a few other issues in the home for us free!

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March 2015
Very helpful fitters, explained all relevant information I needed. Once completed the room looked much larger than before. Very happy with the job done, we would certainly recommend your services to others. We would be happy for others to see the job done. Very clean, neat, two very happy customers.

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March 2015
We are very happy with the standard of work and the dedication of the men who worked very hard and very late to complete a first class job.

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Recently I bought a new bathroom from DM Design and was very impressed by the courteous, efficient and meticulous work done by the fitters that I have put in another order for my other bathroom to be similarly upgraded. This is my FOURTH time I have used DM Design. I was impressed by Kevin Marley of your sales staff who measured up everything, then gave a costing and was most helpful with explaining the payment plans available to suit my individual needs this coming spring. Thank you once more all at DM Design for transforming my flat.

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March 2015
Fitters worked very well and left a clean & tidy bedroom and were a pleasure to have in my home.

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Transformed into a stylish functional kitchen Company Showcase - March 2015
This customer had a small and dated kitchen that was not suitable as a family kitchen. They asked us to open it up into a much larger, brighter and more sociable room. By using our popular shaker style door in white and contrasting worktops the room is instantly made brighter and much more modern. This young family can look forward to personalising their kitchen and completing the look.
March 2015
A careful smooth excellent job. Thank you! Very helpful and obliging.

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A Modern classic finish Company Showcase - February 2015
This kitchen in Leicestershire was given a modern makeover with a minimalistic edge. The storage was re-structured adding a larder and appliance unit instead of the old wall units. This left the food preparation and hob area seeming more spacious and open. The choice of door is a stark contrast in colour, brightening the overall finish. The classic 'Tuscany' door is a classic style, and integrating the appliances tidies up the room nicely. The customer kept the decoration simple which really suits this light door and walnut woodmix style worktop.
February 2015
Very pleasant, hard workers who completed the work to our satisfaction and on time as promised.

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February 2015
Installation team arrived on time and worked straight through to install wardrobes and everything on schedule! The room was well cleaned before they left and all of the old furniture was taken away. A satisfied customer.

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February 2015
Excellent job. And very pleased with the two professional fitters. Everything left clean and tidy and happy with the work.

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February 2015
Workmen were very professional and courteous. Informed us on all aspects of the work as it proceeded along. Job finished efficiently and tidily. Most importantly, very happy with everything. Thanks

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February 2015
The two lads have been excellent – worked like Trojans! Very polite and tidy

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February 2015
Great work, really pleased with installation & product. Team were great. Very Tidy.

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February 2015
Worked well, really happy with the finish and the team did a good job.

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February 2015
We were very pleased with the work ethic and standards of your kitchen fitting team. The kitchen was fitted in two long days. Well Done to the fitters and the team at DM Design!

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February 2015
Later than promised arrival but still finished the job as promised. Never a grumble from the fitters. Overall, very pleased with job & work done.

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Very efficient and left no mess. Tidied all up which was very much appreciated. Worked well and I am very pleased with the results.

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A quick glance at my ktichen looks good but I am disappointed in various parts of the finished job. Gaps between cupboard and walls, gaps between floor tile edge and edge of cupboards, despite the fitter's best efforts. and the assurance of the salesman that the fit could be made exact And I am most disappointed in the granite worktops which appear to be joined with an ordinary sealant, which has left them sticky and with bevelled edge to bevelled edge rather than cut edges. The guy who fitted the cupbaords was very good and everything was left clean and tidy, but I'm afraid I couldn't recommend this company. I wish I had gone with a local firm. I've contacted DM Designs and wait to see what if anything they will do.

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January 2015
Thank you so much for a good job. Everything looks really good and I'm impressed with the finish.

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Good workmen. Work Excellent. Worked hard & never stopped. I had to press to stop them for a cup of tea. Very tidy & friendly & polite. Very happy with them - No Complaints. Nothing was a bother.

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January 2015
Very satisfied with the fitting of the kitchen. The fitters were friendly and efficient and also cleaned up well after themselves.

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January 2015
Very Happy with the work and would recommend DM Design to anybody! Thanks!

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January 2015
I am very pleased with the professionalism of the installers, very speedy installation, and very tidy. I was particularly impressed by the flexibility in making minor changes. All in all very pleased and will recommend you to friends and family.

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January 2015
Very impressed by the efficiency, speed and courtesy of all operatives. They were polite and helpful. Thank You All for a great job.

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January 2015
Good job. Very quick and efficient work. All in all, well done.

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January 2015
Excellent work. Very happy with finished product. Fitters were very good, No mess

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January 2015
Professional and friendly. Worked efficiently. Clean and Tidy. Respectful.

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January 2015
Extremely pleased & delighted with the work carried out. Robert was a pleasure having in my home & very obliging. Thank You DM Design

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January 2015
I have been delighted by the punctuality, professionalism & politeness of the fitters! Their willingness to adapt to my needs and their work has been excellent and I am happy to commend them to you and recommend them to family and friends.

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January 2015
Very pleased with new fitted wardrobe and happy with result. Robert worked hard to get the job finished on time.

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January 2015
Excellent workers. Clean, tidy and very polite. Brillaint job and really happy.

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January 2015
Very happy with the work carried out. The men arrived early and work hard. They both seemed to get on very well and worked well together. Many Thanks

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January 2015
Very pleased with all the work. Very clean & Tidy. Very pleasant workers and staff throughout.

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January 2015
Fantastic wardrobes that have created lots more storage. Brilliant fitters.

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December 2014
The installation team were excellent. Very professional and helpful paying a lot of attention to detail and the result was a perfectly fitted kitchen. The reason I haven't given DM Design five stars is I feel the company can be improved by training the sales staff to appreciate design and incorporate this into the sales pitch. If we weren’t able to see past the sales men old fashion approach and have some appreciation for the product and were able to design our own kitchen we would have happily gone else where. We would have also appreciated some pre- install communication informing us about re-design changed required the planning regulations instead we found out about these from the fitters. All in all we are very happy with the finished result though.

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December 2014
The fitters were nice and polite. I was pleased with their workmanship. They explained how it all worked and they left it nice and tidy.

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December 2014
Thank you very much for a job well done. The fitters worked very hard and were very friendly and polite. This company is very lucky to employ these two hard working men. I am very pleased with quality of work and merchandise.

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December 2014
1. Consultation: David Carr was very professional and has extensive product knowledge. He listened to our requirements and made recommendations, however he did not try to influence us or use hard selling tactics. 2. Survey: Graham Macbroom, is a very professional and thorough surveyor. He accepted the original plans however he made several recommendations to us for our benefit and he was not pushy he made suggestions so that we would get the best options and overall result. 3. Installation: Duncan, Ally, Nicky, and Colin are all very professional and worked well as a team. They are very polite, courteous and extremely clean workers. They were very prompt and worked exceptionally hard removing the old kitchen and the installation of the new units is to a high standard. FIRST CLASS. 4. Overall: From the initial contact until completion DM Design have been a pleasure to do business with they are highly recommended by us.

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December 2014
Bathroom finished within 4 days. Great job done by the fitters. Very friendly, always checking if I was happy with the items and left everything very tidy.

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December 2014
Very pleased with all aspects of work. Workmen very professional. Job well done!

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December 2014
Excellent work from the fitters, plumbers & electricians. Very pleasant to have round & very tidy workers.

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December 2014
The fitting team did a good job. They explained what they were doing and how to look after the kitchen furniture. They also completed the work in the time they said and to a good standard.

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December 2014
Job Well Done. Left the place clean & Tidy. Men worked really hard.

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December 2014
My kitchen was totally refitted in September 2014. The quality of the materials is superb and I have received many positive comments from friends and relatives. The workmanship was excellent and all members of the team were very skilled and efficient. They were punctual, courteous and pleasant. They were tidy and organised and left everything in good order. They also explained everything I needed to know and answered many additional questions. It was a pleasure to do business with DM Design and I am very pleased with my new kitchen. I would certainly recommend D M Design to others.

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December 2014
A good job well done! Clean, tidy workers who were polite and respectful. No time wasting, they just got on with the job they came to do. Would have no problems in recommending their work to friends & family!

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December 2014
I am very happy with the work that has been done. They are very pleasant guys too.

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December 2014
Brilliant job. Good workmanship. Very tidy, Efficient & Helpful. Overall a Job well done!!

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December 2014
I am writing to say how pleased I am with the kitchen that your company DM Design fitted for me. The designer Mike did a brilliant job with the small space available and the workmen were very professional and hard-working. I have have a lot of positive comments about the kitchen and I particular enjoy the slow close doors and easy to keep clean surfaces. Thank you for a great job - well done

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December 2014
About a year ago I had fitted furniture in the master bedroom and I am pleased to say that I am delighted with the result. I'm actually thinking of having something similar done in the other bedroom although it will be some time before I feel that I will be able to afford for the work to be done. I am confident, however, that when the time is right I shall be equally satisfied with the workmanship and quality finish from DM Design.

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December 2014
The fitters were very hard workers, very pleasant and tidy. The kitchen they installed was to a high standard and I would recommend their work to friends and family.

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November 2014
The guys were pleasant and hard working. An all round good job, though I did have to wait a few days for my granite.

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The work guys have been absolutely great. The repartee between them has been very amusing and they have been extremely courteous. They have kept us informed and consulted at every stage and we are very happy with the standard of work.

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November 2014
We have a two bedroom semi-detached house and the kitchen is rather small. About four years ago, DM Design came up with the best design for our kitchen, which met all our requirement's. From the kitchen designer through to having the kitchen finished, the work people we had were very professional, and of a high standard in their job's. The quality of the kitchen units are a very high standard. Both my wife and I were very happy with the kitchen and now we are having our bathroom refitted by DM Design.

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A Timeless design blending classic and contemporary style Company Showcase - November 2014
The space in this room was not being used to full advantage, and as you can see from the "before" pictures, the room was quite dark. The dated kitchen furniture had too many colour and texture variations and made the room seem quite "closed in". We helped the customer fulfil the potential of their room, creating a bright space for living, working, eating and storage. Our designer worked with the Mr & Mrs Ford to make the most of the space and create a design that will last for years. The great thing about this new kitchen, is that the "slab" style door never seems to go out of fashion, and should stand the test of time whilst appealing to a wide variety of tastes. This means that if in future you go want to sell your home, the kitchen will be a definite plus point and might even give your home the edge in a competative marketplace.
November 2014
Sandor & Gary did an outstanding, professional job. Nothing was too much trouble for them and they are a real credit to the company. Thank You Again.

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November 2014
Very happy with Nick & Gary would like them to do my next property when I buy also I would recommend them to family friends.

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November 2014
Looks a good job well done. The lads were very nice & Helpful & Very good mannered

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November 2014
Having purchased a DM Design kitchen 12 years ago it was the first place to go when we decided to renew. The designer gave excellent advice to suit our needs. Installation was efficient with the company being very flexible when required. The fitters were friendly and skilled and they even cleaned up after themselves! The quality of the kitchen met our expectations - would thoroughly recommend the company.

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November 2014
The guys that fitted the bathroom were great, no problems but after sales from Stewart leaves a lot to be desired his customer care is terrible he is very abusive and does not listen to what the customer has to say before he goes on the defensive , which in my experience always means that when people do this they know they are in the wrong. I am that annoyed and upset that i am going to complain to the managing director

Company Response

Mrs Sweeney, we take customer care very seriously and I can only apologies that your experience of our company was not at all satisfactory. We will review our internal training policy and take immediate action to rectify. I would finally like to thank you for bringing this to our attention and say if you have any other questions then please email info@dmdesign.com. Kind Regards DM Design

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November 2014
Very good nice boys. Polite. Job well done. Really pleased with everything.

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October 2014
The two guys made a very good job, and left place clean and tidy. They were very friendly and I would recommend them to anyone.

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October 2014
Very happy with the work done. Once they started just kept going till the work was completed. Thank You

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October 2014
Kitchen looking lovely, workers been well done, Very pleased with it. All the boys been really nice.

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October 2014
Excellent, Cortious services. Kitchen looks amazing

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October 2014
Very hardworking and good workers. But the top corner which was left unfurnished. None the less the work is very good.

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October 2014
I am delighted with the new bedroom fittings. The workmanship is excellent, and the two people who installed the work have done a really good job, with no fuss and with very pleasant and helpful attitudes. I look forward to the new handles for the drawers.

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October 2014
A job well done, Work is perfect. Friendly guys and an amazing bathroom. Thank You

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October 2014
Kitchen fitted very well no problems whatsoever, fitters here bang in time and when completed gave me a full run down on every cupboard and every appliance in the kitchen. Also no mess left in my house and to be honest they were a credit to your company. I will have no hesitation recommending these guys to friends and family.

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September 2014
Nick & Gary did an excellent job fitting my kitchen. Their work is of a very high standard and they paid careful attention to anything which I requested. They also explained everything in detail. I am very satisfied with the work they have done.

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Both Sandor & Gergely worked very hard, and were courteous & polite. I am very happy with the work they did.

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September 2014
Had my kitchen completely redone. Overall, quick and efficient service, and the kitchen looks awesome.

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September 2014
Kitchen fitted very well. No problems whatsoever. Fitters here bang on time and when completed, gave me a full run down on every cupboard and every appliance in the kitchen. Also no mess left in my home, and to be honest they were a credit to your company. I will have no hesitation recommending these guys to friends and family.

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August 2014
I am very satisfied with the design of the kitchen, and with the hand work out in by all the fitters. The finished kitchen is good to look at and will be easy to maintain.

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August 2014
The kitchen looks splendid, I look forward to using it and seeing id it all works as well as I hope. Both Nick & Gary have been excellent, they have worked extremly efficiently and have cleaned up after themselves. They have been polite & friendly and we have enjoyed the way they work discussing small details & being very accomodating. The whole installation has gone very smoothly with the electrician & Plumber working into the wverall plan. Both of whom have also been very pleasant & very professional & helpful.

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August 2014
New kitchen fitted June 2014. Excellent workmanship, very efficient fitting, punctual and courteous staff

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August 2014
Job exceptionally well done - looks amazing. Staff on the job extremly cortious and did a great job.

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August 2014
Sales - Very pleasant, No hard sell. Fitters - Very experienced, cortious, Tidy. Job completed in time allowed. All rubbish cleared from site. I would recommend you 100% Pleasant experience, Quality excellent.

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new Kitchen fitted with odd coloured doors plus 1 missing..which was eventually sorted but main concern is they took out a better sink than what they put in,it was a cheap nasty looking thing that scratches when ever used .but was told to use t-cut on it....t-cut is for car paint finishes not steel....

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New kitchen, The workmanship was excellent and they were all polite, punctual. The work was carried out over 16th (4.30) to 12.30 18th July. The quality and finish are excellet but there are some small parts need to be improved ie gap left behind sink, at the price charged I think a splashback should be icuded.

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I am delighted with the fitments I chose but I am more than pleased with the way the two young men have worked together. They have been so careful in their handling and fitting of my bedroom and also in the job of clearing up. I really cannot commend them enough. They worked non stop and are so polite.

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July 2014
Ayr -
Good lads, very helpful, no job too large or small. Very professional at stages of the project. The quality of the fittings and fixtures are of a high quality. The service from start to finish has been exemplary. We would highly recommend DM Design for anyone who wants a good job and a good finish

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July 2014
I am satisfied with the work done in the bedroom & kitchen

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July 2014
Both men worked very well and wss delighted with the result. They were worried because they could not vacuum the carpet, there was no power when they finished as my electrician was testing a faulty light and so the power was off. The fitting was absolutely accurate and there will be no need to re-paper, I do not know thier name but I am sure you will tell from the job sheets. We would certainly recommend your fitting and furniture.

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July 2014
Work was carried out professionally, bleding well as a team

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July 2014
Would like to fully commend Robert for his work standard and commitment to completing the job. Excellent standard of workmanship. A credit to DM design

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July 2014
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I had DM in to completely re-do my two bedrooms and kitchen. These were quite big jobs so I was obviously quite apprehensive at the beginning. After consulting with Will, and been taken through how it all would look on the computer it put my mind at rest. The job began right away and the workmen on the job all were highly trained and qualified professionals. The job took about 10 days to complete and I couldn't believe that my house was transformed in such a quick period of time. The job was done to the highest grade and looked like something out of a magazine. I would certainly use DM again.

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The installers were excellent. They worked very hard and did a first rate job- leaving everything clean and tidy as well

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July 2014
Fantastic work ethic. Industrious, highly skilled, a pleasure to have such workmen in the house - No fuss, just got on with the job in hand. A fabulous job, well done

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July 2014
Friendly efficient staff. Very obliging & tidy. Thank You

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July 2014
Very Happy with work completed. Both Paul & bob were very helpful & polite. I'm happy in every aspect of work.

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July 2014
Never have we had such a dedicated workman in the house before, Laszlo has shown his expertise to the full. He is a true gentleman and its been a pleasure having him here.

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July 2014
I am happy with my new bathroom, The workman was very pleasant and explained the work as he went along. A job very well done. Many Thanks

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July 2014
Arrived on time, worked hard to complete job on time. Friendly & would recommend to family and friends. Thank You

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July 2014
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The kitchen fitters were very impressive. Their work was tidy and completed kitchen within the schedule. I am very impressed with the kitchen and finished product.

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July 2014
From day one everything ran like clockwork. Fitters were fantastic very friendly, would totally recommend DM Design. We are over the moon with our kitchen!

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July 2014
Fitters worked very hard and quickly. They used plenty of dust sheets to save carpets getting messed up. And hovered up after job completed!

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July 2014
-
This was simply a visit to discuss kitchen design, by Chad. Professional approach, friendly, no hard sell.

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July 2014
I was totally impressed with the quality of DM Design materials and professionalism of the fitters, Joseph & Laszlo. Joseph & Laszlo worked tirelessly to a high standard and i would recommend them & DM Design to anyone wanting fitted bedroom wardrobes.

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July 2014
Very tidy clean and well mannered men. Good workmanship. Good job done. Good time keepers. Polite and cortious at all times, a pleasure to have around.

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After the problems of our previous installation in our kitchen, we can see how much your company has improved. Everything happened exactly as planned and the installation looks wonderful. Your fitters worked shiftily and even installed the under sink cupboards forgotten on our previous installation. Full marks to everybody concerned - we look forward to our free holiday in tenerife!

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July 2014
Our kitchen has been transformed in a day. We had good units in but the doors looked tired but now its great. The fitters arrived exactly on time and never stopped working until the job done. High standard of work. Brilliant.

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July 2014
They both worked very hard and involved me in all the appropriate decisions. They have done a good job. My only slight criticism is that they probably had insufficient time in the view of the work that had to be done ie. Finishing at 9.45pm. However they kept on going to the end.

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July 2014
Both fitters worked hard and for long hours. Were pleasant and polite and very willing to explain anything I wanted to know.

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July 2014
A big Thank You to the team (nick & Gary) that installed my kitchen. They were polite, Friendly, and very helpful. I am so pleased with the final result - money well spent- Thank You DM Design

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July 2014
Everything looks great, very pleased

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First class workmanship. Everything precise. Fully discussed requirements. Left finished workplace clean.

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July 2014
The fitter who worked alone was prompt, polite and very efficient. How he completed the job in the time amazed me and all the work was done, checked and checked again before he continued. I have nothing but admiration for Laslow Roman and if you have an awards system in your company he should be on it! All in a job well done!

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July 2014
Fitter very hardworking & conscintious. His work is very neat.

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July 2014
The fitters arrived promptly, kept me informed of their work, consulting me as necessary, Did an excellent job and were very personable. They worked very hard and liased well with the electrician and left everything in good order.

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July 2014
Jump -
Brilliant workmanship, totally professional on installation, Problem solving & Clean up

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July 2014
Very pleased with finished bathroom fitment. Looks amazing. The finish is excellent in every way. The two fitters who installed them were excellent workers, very clean, tidy, swept and cleaned up after themselves. Highly recommended for their work.

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Many thanks to your excellent team of fitters who installed the new bedroom fitments. They were very hard working surmounting some awkward heavy & tight delivery problems up the stairs as well as the lifts. They were very helpful and a pleasure to do business with. Thanks Again

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The work was completed to a really high standard. My home was left extremely tidy & clean and the rubbish was removed. The plasterer & electrician were very polite and completed their work to a really high standard. The plumber was an exceptionally good tradesman. He was extremely polite, mannerly and considerate. His work was completed to an exceptionally high standard and he took pride in the jobs he was doing. Tiling was excellent with an exceptionally good finish. I would have no hesitation in recommending your company to anyone. Please pass my comments to the plumber as I would like him to know how pleased I am with his professional approach to his trade.

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July 2014
All staff were polite and tidies up well. The electrician and I decided on common sense placement of lights. He is to return early tomorrow to finish off the Fan and cooker area. I am extremely pleased with my new kitchen and the workers. Thank you very much

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July 2014
Finished wardrobe exactly as illistrated in computer gererated image - Attractive & functional. Work done very quickly & efficiently & obligingly and cleared up afterwards. Very satisfied

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July 2014
Caring fitters who were very helpful, Apart frm one or two minor problems as listed on fitters report - excellent - it looks good.

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July 2014
Very good. Very efficient. On time and finished on time

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July 2014
A very professional and consientious fitter who was very particular to detail. Very pleased with final result

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July 2014
Very good job, well finished. Clean & tidied up! Thanks very much.

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July 2014
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Awful company hard sell, spending all day in your house until you sign,they promise everything under the sun and deliver absolutely nothing customer service non existent. Over priced crap product you can get better at your local diy store we have made the mistake of falling for there scams and lies avoid at all costs. Wish we had a look a at the review sites first but they didn't give us a chance as it was today to get the offers which we now know are a con and are offered to everyone.

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July 2014
Pleased with all work carride out. Left clean & tidy. Very Good Workers