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DM Design Bedrooms Ltd.

4.1/5 Stars - 425 reviews

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359 Positive Reviews
66 Negative Reviews

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Reviews and Recent work

January 2020
My parents bought a kitchen 12 years ago and have had an issue with a few hinges and doors coming lose in their kitchen. My dad is unfortunately in a wheel chair now and uses the doors to help. I explained the situation and was looking to purchase hinges. To my surprise Jake at DM Design noticed that my parents were repeat customers and after speaking to his manager sent someone the next day with hinge plates and even replaced the worst door. Very refreshing in this day and age for a company to go above and beyond in customer service. I will certainly give DM design a call when I need some work done. Thank you!!

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January 2020
Professional staff and stunning products. Would recommend DM Design to anyone looking to renovate their home.

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January 2020
Firstly, when my partner and I first met Zac, he couldn't shout enough how we were getting a top quality "bespoke" made kitchen. However as soon as the kitchen was delivered it all became fairly clear that was not the case. The kitchen was delayed due to doors not being received from the supplier, however when designing our kitchen we were told everything was bespoke made in DM Designs factory. This then meant i had to rearrange joiners and plumbers two days before the Christmas break. When the kitchen did arrive several doors and side panels were damaged, some excessively. It also arrived without any of the usual stuff you would get with a "supply only" kitchen. If you go to the most basic of places like Ikea or B&Q and order a kitchen, you get screws for handles, and glue for putting the worktop together etc. For a "high end" kitchen company this is poor. After the kitchen was built, we noticed the soft close hinges that Zac specifically showed us in the factory were not fitted. Due to the Christmas break i had to wait until 6th of January to raise this. When i did, i didn't even finish getting my words out when Stewart said he could answer my question. They were out of stock when my kitchen was delivered. Personally i think this is the poorest part of DM Designs service. Not once did anyone contact us to inform of us this, and arrange for soft close to be sent when they were back in stock. And if i am honest, if i didn't raise the issue i don't believe DM Design would ever have rectify it either. We also have a gap between our cupboard and microwave, when i brought this to your attention i was told you were aware that would be the case due to the doors being a standard size. However nothing was ever supplied to fix this problem. Now nearly a month after my kitchen was delivered, i will again need to pay for a joiner to come back to change all​my hinges to soft close and refit 4 doors. To me, this is fully unacceptable. And not once have we been offered any form of compensation for this. When i called to highlight all these issues, i was greeted with a frosty man who was very unwilling to help. Still we have not been offered any form of compensation to rectify DM Designs errors which i personally think is appalling. I would not recommend to anyone.

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October 2019
My dad contacted DM Designs after he saw a TV advert claiming to offer summer discounts on fitted wardrobes. He is a recently widowed disabled man and unfortunately did not consult with myself - his son, or my brother prior to signing a contract to have wardrobe units fitted. Following a home visit, DM Designs clearly took advantage of his vulnerability and significantly overcharged him, meanwhile making him believe he got the "maximum discount" available. He ended up paying £6,000 inc vat for 2 men to strip and remove 2 old wardrobes, and install a 3340w x 2610h fitted wardrobe with no internal backing panels and 1 bedside table. To check for certain whether my dad had been taken advantage of I raised an enquiry of my own with DM Designs for a built in wardrobe in the same spec and very similar dimensions. After insisting numerous times that I would like a quote before they came to visit my at home, they finally quoted the units at £3,500 inc vat, meaning the strip out job and bed side table had been priced at £2,500 inc vat, which is clearly ludicrous. I've tried to call DM Designs on multiple occasions to discuss this issue however I'm always told that the person I need to speak to is unavailable and to wait for a call back that never comes. When myself and my brother explained to my dad that he had been overcharge it caused significant strain on his mental health. He refused to eat and would not get out of bed for weeks to the extent that we had to get urgent help from the mental health crisis intervention team and social services. This was his first big financial decision since my mum passed and unfortunately he fell victim to DM Designs ruthless sales tactics, causing significant damage in the process. I would advise extreme caution to anyone who is considering dealing with this company. They will persistently try to arrange to visit you before providing a price. Please be aware that they use this opportunity to gage how much they can take you for a ride, whereby the vulnerable are likely to be the worst affected. Note I have tried to upload the scanned contract documents as proof of purchase multiple times without success.

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August 2019
Back in February this year we agreed for DM Design to install our new kitchen, which was a combination of replacement doors and new units. At the time of the installation, we had to change the type of lighting we had selected as the sales agent had not advised us that the units we had picked had no underlip and the lights we selected would have been clearly visible and would have detracted from the look of the kitchen. Our lights were replaced with LED strips, being the only acceptable solution. At this time I contacted DM Design to ascertain about a refund, thinking that the LED strip would have been substantially cheaper that the £270 lights originally selected. I was advised that the LED strip was more expensive but that DM Design would bear the cost of this, since it was their fault. I didn't make an issue of it at the time, given the lighting costs were a very small part of the overall cost of the kitchen - £12500. How wrong was I to believe these people. I have since discovered that the LED strips retail on Amazon for £19.99. This however is not the main reason for this review. A few weeks ago my wife noticed that back of the island unit was damage at the base. Two of the corners were starting to bubble up. She emailed DM Design with some photos, but got no response. I contacted customer services and was asked to resend the same photos. Three days later, I received a response saying that their manufacturer claimed the damage was not delamination, as had been suggested by their customer services representative, but was in fact due to water ingression and that this was not covered by their guarantee and there was nothing they could do. I responded indicating that my contract was with DM Design and not their manufacturer and it was their responsibility to remedy this problem. I pointed out that I was at a loss anyway, how someone could assess damage as being due to water ingression without examining the product or inspecting the site. The nearest water to the damaged areas is over 2 metres away, so not sure how I can get water from the sink to the back end of a unit on a continuous basis - their own manufacturer said that water ingression damage would only be after a sustained period. The kitchen was installed 5 months ago. The response I received from the customer services manager was appalling. Not sure if he even knows the definition of customer services, but in any event he maintains that we caused the damage to this island unit because if the damage had been present at installation, they would have noticed it. Not sure of his flawed logic but will comment further on that later. He also reiterated that the water ingression damage was our problem and that the manufacturer had commented on water areas on the tiled floor in the photos we provided. This is totally laughable. We have a two toned tiled floor consisting of dark brown and light brown tiles. Not light brown tiles and tiles made to look dark because of some fictitious water on the floor. This would be apparent to anyone who visited, but that is something DM Design customer service does not do. The manager claims that their product is fine and that we have somehow caused this damage. Who in their right mind would damage their own kitchen? It is patently obvious that the kitchen is not fit for purpose and in any event to suggest that water damage would not be covered is completely inane. Perhaps DM Design do not realise that kitchens, by their vary nature have water in them. However to suggest that we have caused this water damgage is completely unacceptable. The actual damage is not water damage. We have had the kitchen inspected by another company and they have confirmed this. They have also confirmed to us that the island unit we ordered is not in fact an island unit, but merely a base unit with a backing stuck on, and one that on closer inspection has not been stuck on very well. We have also been made aware with other defects with the kitchen. It would seem that we were too trusting of DM Design and their agents claims of great customer care and there being no need to worry about any faults being fixed. The kitchen is not fit for purpose but DM Design refuse to come out and examine their faulty product or provide any proposals for fixing their faulty goods. They have their money so it's my problem is their attitude. My advice is never ever use this company. Their attitude to customer care stinks. They blatantly lie and refuse to entertain genuine claims relating to their faulty products. DO NOT USE THEM.

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Mr and Mrs Cocroft's Testimonial uploaded by DM Design Bedrooms Ltd.
June 2019
Kitchen looks amazing - couldn't be more pleased with it. Fitters were excellent and did a fantastic job, always very pleasant.

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June 2019
Great service from the team at DM Design, installed a new kitchen that we absolutely love. Service was impeccable the whole way through and the team supported our ideas as well contributing their own experience, definitely recommend 10/10.

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April 2019
"5 STAR SERVICE" Started Monday am. Never stopped all day. Old kitchen out, new units in, all mess cleaned up, good banter all at the same time. Very professional. Tuesday finished the job. With this service, I would recommend to friends. Very happy with the work. Looking forward to the team coming back to fit the splash backs.

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April 2019
fife -
The kitchen looks absolutely fantastic. The guys are all professional and friendly. Work carried out was quick and to a very high standard. Couldn't be more pleased.

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April 2019
Had kitchen inter grated Was not finished to good standard had to wait 2 months from start date to finish the customer service was terrible had the check to say I did not pay for a dear kitchen was actual words I was told not the best workmen came at first they left it a mess someone came the filling eeek to fix things but left as the sizes were measured wrong for wall splashbac the first glass splashbac was wrongcoulor the next was wrong shape for hood to fit but hay you learn iwaiting on a respond bac even about hole on wall fridge freezer yous cut flex’s off you I dear to that was fix it myself thanks very much disappointed customer look forward to hearing from yous been on Trustpilot too

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April 2019
Cannot review this product, as we won't be ordering it. The aggressive sales technique of their rep put us right off.

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April 2019
Excellent services from salesman, designer, joiners and electrician. Promised job would be completed in 2 days. Fitters were not allocated enough time to complete. Dishwasher was working perfectly well before refitting, not worked since, plumber said it must be a fault with the appliance as he did nothing wrong. Promised plasterer would come to finish job... still no show!!! Happy to promise the world until they’ve got your money. Don’t complain on social media, they block you and delete your comments. After sales are terrible.

Company Response

Dear Nicola O'neill, I have uploaded some pictures of the finished kitchen for reference. Apologies the job did not progress as smoothly as planned. It is company policy when personal attacks and more than 50 messages are left that these will be removed from our company page. The plasterer as he contacted you to explain had a serious personal situation and then came out the following day on Saturday to complete the work before we sent another joiner to finish the splash backs, rectify the dishwasher issue which was simply a kinked pipe and also provided additional fridge freezer brackets which I believe had been thrown out. We will continue to service you as per the terms and conditions of our guarantee. Kind Regards DM Design

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March 2019
From start to finish the guys have been fantastic. Never seen work done so professionally. Very very happy.

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March 2019
Great customer service, very friendly. Will recommend and use again

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Mr and Mrs Hogan's Testimonial uploaded by DM Design Bedrooms Ltd.
March 2019
I found the transformation of my kitchen a lot less upheaval than anticipated and it all happened in the space of two weeks. The salesperson was a great help and when the surveyor came he spotted a few things that had to be changed before the work started. The crew who came to fit where patient and friendly and worked well for the 2-day fit. Very professional.

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March 2019
Extremely efficient and professional workers, polite and extra helpful. Work carried out to a very high standard. I am a delighted owner of a fabulous kitchen. Many thanks to this great team.

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March 2019
Most impressed with the work carried out, only took 2 and a half days instead of the projected 4 days. The standard of finish is excellent and to a high standard. Would recommend these guys to any future clients. When I come round to doing my kitchen would be very happy if these chaps carried out the work.

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March 2019
Thank you for my very functional kitchen. From the first phone call to salesman, surveyor, electrition, and plumber. All worked with a professional attitude. The fitters, Duncan and Alan worked beyond the call of duty and added all the finishing touches. That really finished the kitchen off. Thanks again. A very happy customer.

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March 2019
Delighted from start to finish. All options explained in detail and maximizing the most of an awkward space. The kitchen is now much bigger with more storage, the finish of cupboards and worktops are excellent quality. Can't fault anything.

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March 2019
Found the product supplied was of a higher and better quality than expected. These items are fitted very professionally and efficiently with the minimum of mess and upheaval on family life. Both fitters where punctual, polite and both very professional. They worked very well together and diligently to complete the work on schedule and perfectly finished. Would recommend company and fitters happily.

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March 2019
We were very lucky to get all the tradesmen on our job. The plumber and electrition did a fantastic job and the joiners where fantastic. All the tradesmen were very polite and helpful. We will, of course, recommend DM Design to our friends. Many thanks to all that attended and the office staff who did all the paperwork and the salesman and surveyor who designed. I hope I have not forgotten anyone but all are included - many thanks.

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Sam Service's Testimonial uploaded by DM Design Bedrooms Ltd.
November 2018
Both worked really hard all the time. Extremely polite, Excellent workmanship, very satisfied with the end product. One handle was missing but the guys came back a few days later and fixed.

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November 2018
Hi guys I use this company to installe my kitchen the work took just a few days, the guys removing & installing new were all great very happy with my new kitchen I would recommend this company to friends & family for new kitchens my next project for this company is new bathroom. A job well done to all the boys, Kind Regards Beverley & John Malsher

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October 2018
Avoid at all cost. By the law of averages some customers will be satisfied and some won't. However, not to denigrate this company too much which would be quite easy with a list as long as the M78 of complaints I am thinking of hiring the actor Tom Cruise to take up reigns because trying to speak to anyone at their head office is a mission impossible. Any company that has a poor customer support as DM Bedroom design ltd must be given a berth as wide as the Clyde at its widest point. My advice spend your hard earned savings on a reputable company.

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Christopher's Testimonial uploaded by DM Design Bedrooms Ltd.
October 2018
Excellent workmanship, cleaned up after themselves fantastic. Couldn’t have been better, pleasant and accommodating throughout the installation.

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Stewart's Testimonial uploaded by DM Design Bedrooms Ltd.
October 2018
Brilliant! House built 1972, add 43 years = wonky walls, sloping floors, dropped ceilings. Fitters took account of all flaws and created square finished product – level and vertical. Absolutely perfect. That’s down to the standard of workmanship in fitting and quality of product. Work finished ahead of time, all work or required adjustments undertaken collaboratively and ways found to accommodate my wishes. All in all an excellent job with only 5 cups of tea supplied!!

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June 2018
Great company from start to finish. A couple of issues but were resolved quickly. Great looking bedroom.

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June 2018
fife -
Zero stars, bitterly disappointed with the service, our shower door exploded. You have been less than helpful for a tiny bathroom that cost a fortune. Please do not use this company. All you will get is abusive staff who leave you with heartache at a bathroom that was fitted April 3017. Never again.
 

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May 2018
fife -
We contacted DM Design because we found a receipt from 1998 in the drawer of the fitted bedroom we inherited from the previous owner. We reckoned if they were still in business, they must be good. And they are! Graham designed the wonderful bedroom for us and the young man who came to measure up tweeked it to our exact needs. Robert (30 years with DM) and Charlie worked very long hours to strip out the old stuff(a big job) and complete installation. The work was over and done in 3 days! As they worked they were tidy, helpful and very professional. Unhesitatingly, I would recommend the company. No wonder they're still around!

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April 2018
Amazing bedroom fitted by an amazing team. Well done DM Design, excellent and would thoroughly recommend to anyone. Next is the kitchen, once I speak with the husband!

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April 2018
Pretty poor to be fair. Had a very small upstairs bathroom refitted. Swapped bath for corner shower, toilet and sink in roughly same place. Build a small tiled bulkhead. 3 days was quoted, ended up taking over 3 months. 4 different plumbers visited this job!! One actually hooked up two HOT feeds to the twin impeller pump, meaning uncontrollable scalding hot water!! Our 9 year old daughter was about to give it its maiden voyage at this point. The plumber said he had run checked it and it was fine. Needless to say he was back the next day and I was far from amused. The finance is an absolute rip-off, the product way over-priced and the tradesmen take other people into your house, without your consent when youre not there. Caught more than once. Avoid, avoid, avoid. Ive waited years to try and leave a review DM Design. No doubt this will be pulled.

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April 2018
I am so happy with my new kitchen. The men that came here were great. The joiners worked really hard. They tidied up and also explained things to me. I would recommend DM. I also got a cooker and a sink installed at the same time. Waiting on plasterer now and kitchen will be finished. Thanks to all involved Mr & Mrs Jaszewski

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March 2018
Absolutely delighted from start to finish. The design from Elise and Graham was exaclty what we were looking for. They really took into account the functionality of our kitchen and what we needed and wanted for our family. I couldn't be happier with my kitchen. It's definitely my favourite room in the house.

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March 2018
I only have high praise for DM design and can't thank them enough for the professional service they provided from the designer Elise who could see what our vision was... and who was patient to my many changes and to the installers who installed with great ease, they were polite and arrived on time, there were two visits as the granite needed to be templated once the units were in and it fitted perfectly... my photos speak more words that I can express. Thank you DM design.. errmmm would I use you again? Yes in a heartbeat ! :)

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March 2018
No problem with the workmen, but the designer, Chad, could not design a working kitchen to save his life. At the sales stage I was promised a review after I signed a "proforma" invoice. I subsequently found out that it was a contract. The kitchen does not work. There is little room to serve up meals and bear in mind that this kitchen is 4.8m x 3.5m. The built in fridge and dishwasher are not top quality, as I was lead to believe, and not energy efficient. The fridge is noisy and the dishwasher leaks. The kick board is not sealed against water egress from the fridge. A promised extractor to the exterior did not materialise due to an inadequate preinstallation survey. During the sales pitch I was led to believe it would be a complete kitchen, but after I was coerced into signing the "contract" I was informed that tiling and flooring were not included. The kitchen cost me in excess of £17,000.00. and I still had to pay for flooring and tiling. I could not recommend any design from DM, but the workmanship was acceptable.
 

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March 2018
Fairly good job by the workmen that came from Birmingham to Lanark to fit my kitchen, overall the job should have taken 2 days but they took 4, still waiting for a cupboard shelf to arrive, one item below cooker had to be replaced as it was the wrong size and ceiling frame work arrived late. On last day workmen broke backdoor roller blind, tried to repair plastic bracket with wood glue, fell off after they left, also damaged vinyl floor. Reported these two items to telephone receptionist who emailed a manager, got a phone call from Stewart who seems to have an attitude problem and told him about the damages and asked for the cost, I phoned back the next day and he would give me the cost of the blind but said I did not mention the vinyl and would not pay for that. After sales service is terrible and would not recommend DMdesign to family or friends.

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Mrs. Dixon's Testimonial uploaded by DM Design Bedrooms Ltd.
March 2018
A good job well done! - Clean, Tidy workers - Polite & respectful - No time wasting just got on with the job they came to do. Would have no problems in recommending their work to friends & family.

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February 2018
Spam phone calls and abusive hard sell go away. Why call me then when I say that no one is of that first name lives here you then carry on hard selling. Then asked to have name removed from phone list. TOLD NO AND SOMEONE WILL CALL YOU BACK ANYWAY.

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January 2018
If I could award 10 stars plus I would! DM Design transformed my kitchen to make it the heart of my home. They envisioned an end result that was simply amazing & I cannot recommend them highly enough! From sales appointment to completion it was hassle free, so affordable and the quality of the workmanship is second to none!

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January 2018
This review is on behalf of a friend, an 80 year old widow with no access to the internet so posting it on her behalf. Can't go lower than 1 star unfortunately, they are awful. AVOID THEM LIKE THE PLAGUE Took a £1000 deposit and then demanded a further £4000 before starting work. Replacing a bath with a shower, not difficult but beyond DM Designs capabilities or the dubious quality of the tradesmen they use. See photos for the finished product in the airing cupboard and the leaking toilet outlet. Took them over a week to fit the shower but it didn't work, no hot water, then took them days to identify the problem (insufficient head pressure) so had to retrofit a pump in the airing cupboard, see photos for the finished product, also disturbed the toilet which subsequently leaked, see photo of the silicon job. This poor pensioner has been grossly overcharged for this second rate job. Could quite easily have had the complete bathroom replaced for half the price and it would have worked.

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December 2017
fife -
A job well done, Work is perfect. Friendly guys and an amazing bathroom. Few ups and downs but overall very happy with the finish. Thank You

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December 2017
From our first visit to showroom in Cumbernauld and meeting Bernadette the Showroom assistant right through to the design process and finally the installation I couldn't recommend this company more. They have very friendly and helpful staff. Excellent customer service and the product sells itself it has truly made our house feel like a home. Thank you to everyone involved at all stages of the process. Truly a job well done 👍

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December 2017
Delighted with quality of most of the product and the installation but larder unit uses a cheap wire enclosure which sags. Same unit can be bought at b&q for a fraction of the price. Was told by salesman that DM used Blum components throughout their range with lifetime guarantee. The wire enclosure is not Blum but some inferior make - a bit like fitting a plastic dashboard to a Rolls Royce. DM offered to replace it for an additional £350 - not happy with this outcome.

Company Response

Dear Mr Towning, my apologies you feel like this. We do indeed use Blum Hinges and runners for all of drawers and cupboards. We actually purchase our wirework in from a reputable supplier in the industry and then install this. We will certainly look at the quality of that moving forward and review the market place. Kind Regards DM Design

 

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November 2017
Both worked really hard all the time. Extremely polite. Excellent workmanship, very satisfied with the end product.

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November 2017
fife -
1. Consultation: David Carr was very professional and has extensive product knowledge, He listened to our requirements and made recommendations, however he did not try to influence us or use hard selling tactics. 2. Survey: Graham Macbroom, is a very professional and thorough surveyor, He accepted the original plans however he made several recommendations to us to our benefit again. He made suggestions so that we would get the best options. 3. Installation: Duncan, Ali, Nicky, and Colin are all very professional and worked well as a team. They are very polite, courteous and extremely clean workers. They were very prompt and worked exceptionally hard removing the old kitchen and the installation of the new units is to a high standard. FIRST CLASS. 4. Overall: From the initial contact until completion DM Design have been a pleasure to do business with they are highly recommended.

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November 2017
Absolutely awful company. my bathroom arrived on Monday and the man started fitting it. on Tuesday the wet wall and tray arrived I knew as soon as I saw the tray it was too small for a walk in disabled shower I called Ben at head office to be told I will need to buy my own shower tray because I signed the contract. worse was still to come the next day we discovered that the toilet nor the sink fitted due to being measured wrong. again I called the famous ben who told me I could have the toilet fitted where it should be with my elbows hitting the wall and my knees hitting the towel rail or have it off centre those were my only 2 choices. The sink was the same it doesn't fit either on calling ben again I was asked for money for a new shower tray money for bits to finish the bathroom and money for the workman digs for the night. I was assured if I didn't pay that day I would not be getting the items to finish my bathroom before the workman left on Saturday.. After many tears I called back and paid £410. needless to say the items never arrived and the workman has left. so as it stands I have no shower to use and an incomplete bathroom all because a disabled woman wanted a walk in shower. Run a mile if they come to your door I am receiving legal advice on Monday 3rd April 2017

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November 2017
Purchased a fitted wardrobe. Been bombarded with marketing calls ever since. 3 years now. They refuse to remove details from their database despite numerous complaints. I've now been forced to complain to TPS and plan on contacting my family lawyer should it continue. Seriously considering walking in to their head office and confronting one of the them face to face until the issue is resolved. Awful company. Will never buy from them again.

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October 2017
Words cannot describe how awful this company is, how shoddy their workmanship and how utterly heartbroken and disgusted we were, as a family, by their actions. DM cold-called my elderly, vulnerable father and sold him both a bathroom and a kitchen of such indescribably dreadful quality that visitors to the house were embarrassed and appalled when shown the work. At one point, the so-called expert plumbers drilled a hole right through the bathroom wall and into the bedroom behind. They "finished off" that error by slapping some plaster over it. The work took months and cost tens of thousands. The kitchen units didn't (and still don't) fit. But worst of all, the sales reps are still calling. They never apologised for the terrible workmanship, never finished the job and they are still calling, even though they have been told three times my dad is dead. Shameless, disgraceful, disgusting, rubbish company.

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October 2017
DM customer reference no. 26028. I'm absolutely delighted by my new kitchen. The cupboards are beautiful and the closing mechanism which stops them being slammed are fantastic. The cabinet under the sink is great - my old one didn't have a shelf but this new one does which means the I can put all the stuff I had in without having to put some items on top of other items. It's true that the upper cupboards won't take large meat plates but the corner unit is perfect for them and the innovative hinged door makes it easy to get into without having a wasted space because of the difficulty of having one cupboard overlapping another one. The staff were great, they were efficient, hard working , tidy and clean, they covered the floors they were walking on and did all necessary work outside (that area was also covered). Everything was cleaned before they finished and left. There was one unexpected bonus - I won the holiday prize draw. I won three weeks to be taken one a year so my daughters and I are off to Tenerife in June. So it's a big thank you from me for the kitchen and a very big thank you from my daughters and me for the holidays. I've recommended you to friends, you aren't the cheapest option but you are the best option

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October 2017
Brilliant. Good workmanship, Very tidy, Efficient & Helpful. Job well done!

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October 2017
They, the team, did a good job. Explained what they were doing & how to look after the kitchen furniture. Did the work in the time they said the would.

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October 2017
fife -
A job well done, Work is perfect. Friendly guys and an amazing bathroom. Thank You

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October 2017
A good job well done! Clean, Tidy workers - Polite & respectful - No time wasting. Just got on with the job they came to do. Would have no problems in recommending their work to friends & family.

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September 2017
Disappointed, I will not recommend company to friends and family. When at planning stage it was mentioned to salesman how important it was to have upper units big enough to hold a dinner plate, of course I had the sizes on the computerised plan to check, but having mentioned issue took it for granted they would be standard. Decorator to follow was unable to fill big holes following cooker hood move so had to employ a joiner, added expense, will ignore fact that a sink hole was cut in wrong side of under worktop as it can only be seen from inside unit. The biggest grudge I have with DM Design is that they re installed my integrated fridge wrongly thus no longer working. It was acceptable for the electrician to return identify the problem, thought he had fixed it as there was now power getting to the fridge but alas it had turned into a freezer. No joy gained from a manager Stuart whom I believe has serious attitude issues, when contacting head office in Cumbernauld, so more unforseen expense to replace fridge. Stuart stated the age of existing fridge so didn't appear bothered never mind that it was working fine until they re-located it

Company Response

Dear Mrs Dow, I would like to apologise on behalf of DM Design for the shortcomings you have received in service. I have looked at your file and can see that the wall unit depths were detailed on there so I apologise for any confusion with meat plates not fitting on the wall unit shelves. I can see there was no plaster work detailed on your contract but I would be confident that one of our employed plasterers would be able to deal with the small gaps either side of the hood you refer to, so I would be concerned that your decorator could not deal with this. With regards to the Fridge/Freezer, with this being a 12 year old appliance that was removed and already damaged, I’m afraid we cannot be held responsible for this as is stated on our contract. I have spoken to the Operations Manager who said that conversations with yourself and your husband were discussed at the Weekly Installation Meeting between him and Stewart and Stewart was simply following the Terms & Conditions of the contract which you signed and did receive around 7 phone calls from yourself and your husband. I apologise you are not happy with the finished kitchen but we believe that we have delivered everything as contracted. Kind Regards DM Design

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August 2017
About a year ago I had fitted furniture in the master bedroom and am pleased to say that I am delighted with the result. I'm thinking of having something similar done in the other bedroom -m although it will be some time before I feel that I will be able to afford for the work to be done. I am confident, however, that when the time is right i shall be equally satisfied with the workmanship.

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August 2017
Very hardworking and good workers. But the top corner which was left slightly unfinished. None the less the work is very good.

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August 2017
I am delighted with the new bedroom fittings. The workmanship is excellent, and the two people who installed the work have done a really good job, with no fuss and with very pleasant and helpful attitudes. I look forward to the new handles for the drawers.

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August 2017
I am writing to say how pleased I am with the kitchen that your company DM Design fitted for me. The designer Mike did a brilliant job with the small space available and the workmen were very professional and hardworking. I have had a lot of positive comments about the kitchen and i enjoy the slow close doors and easy to keep clean surfaces etc. Thank you for a great job - well done.

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August 2017
Excellent Team, Excellent work! Love my new kitchen!

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August 2017
Cold calling number withholding saying we have won a raffle draw. When I said not interested thanks just hung up. Very unprofessional. Would like to give no stars but can't

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August 2017
Cheesy 7O's sale pitch. Fake calls to colleagues. There for 2 long hours. Must think if we stay long enough they'll buy... Showed us one of the units great quality unfortunately that's not what you'll get when you buy. We went to their showroom. Very average and not what he was punting. Don't waste your money.

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August 2017
Lengthy and old fashioned sale techniques. "Offer for today only", phoning to get a price from "colleagues" for the value of recycling our current kitchen and then for the supposed discount for featuring new kitchen in their brochure. Made a great show of standing on one of the units to demonstrate it's quality. Hours later got the price. More than we were prepared to pay. Said we would visit the showroom. He wasn't happy. Out of curiosity visited the showroom. The units are NOT what we were shown. Far poorer quality. Totally bog standard. Wouldn't touch this company with a barge pole.

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August 2017
When my husband and I bought a kitchen from DM Design we were told it would take in total 2 days, it did in actual fact take 9 weeks after all the disasters that happened. We ordered high gloss red but got matt burgundy instead. When I phoned to let them know their mistake a guy called Ian told me that they don't stock that colour, then after realising his mistake hours later he didn't even apologise. When we eventually got the right colour fitted there was lots of scratches on most of the doors, so these had to be replaced yet again, and again after the plasterer was finished, and part of the worktop had to be replaced due to a chunk being taken out of it and also the in-fill. We also had to replace a plant pot which was broken by the second lot of fitters.This was such a stressful time for me and my husband and would not recommend this company to anyone.

Company Response

Dear Mrs Dunn, We would firstly like to apologise for the journey you have been on with DM Design. This has unquestionably fallen below our high standards. On our systems the difference between a Matt and Gloss red is one digit and whilst not acceptable, a mistake has been made by a member of our team. On our systems it did take around 5 weeks to complete your job as this needed to be produced and 3 of the gloss red doors were provided scratched even though these come with a protective film layer. We have not ignored you and worked tirelessly to complete the job as contracted and to a high standard. For all of the above we apologise and as a small gesture, I have arranged for M&S some vouchers to be sent out in the post. Kind Regards DM Design

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July 2017
Fife -
Just Fabulous!!! A real showroom kitchen and a marvellous group of installers. They never stopped working over the days and left behind them a stupendous effort. Many thanks to them for all their hard work. Well Done!

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July 2017
The wardrobe and both sets of drawers were fitted to a very high standard. The workmanship is very well finished. The drawers and doors all run smoothly. The quality of the materials use is excellent, and I imagine these products will all retain their quality finish for years to come. The staff employed by your company are all extremely helpful and go out of their way to accommodate. Kath McConnell was the person I had most contact with, She was at all times helpful, polite, and interested, the type of person you have no concerns about and are happy to have in your home. Paul the fitter came while I was at work, but my friend found him to be polite, and considerate, taking time to explain the job. He took care to cover other furnishings and left a tidy, well finished job. Throughout I have found DM Design to provide a personal, high quality service. Thank You

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June 2017
DM Designs fitted a bathroom for my elderly parents , the shower door was poorly constructed , the joint in the glass parted and fitted so badly that your fingers could fit through the gap never mind water , after some time they sent a man to repair the door , his solution was to stick the door together with a wide bead off silicon and to attempt to readjust the door. The silicon is unsightly and not what you would expect on a new installation and the adjusted door leaked water in quantity onto the floor. Another complaint was lodged and we waited months with no response , eventually after another complaint they sent another man to attend to the problems , he again resorted to silicon and adjusting the door and yet again it leaks onto the floor . In addition its become evident that the toilet bowl is not secured to the floor and the securing nuts are actually just stuck in place with silicon. DM Designs say as they have attended twice they want nothing more to do with the job. A shoddy job with poor after sales backup , avoid this company at all cost.

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June 2017
My post got deleted. This contained my honest opinion and the truth. All I will say is - please don't use this company because my dealings with them were not nice to say the least. Lies and lies and lies...All the way. Thank you. P's. I would have give them less than one star if possible!

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June 2017
Not even worth a rating, cold called my grandmother who is a vulnerable adult, persistent trying to sell a kitchen over the phone, came to the house forced her to sign an agreement which due to interest turned a "£7800 kitchen" into a £17000 kitchen. These people are conmerchants and should be locked up.

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June 2017
Sales men who lie and put customers lives at risk. That's just an internal wall - you can take that down yourselves with a strong hammer - guess what, no it was a supporting wall and the house could have fallen down - thank you DM Design for putting my 1 year old daughters life at risk who sleeps directly above this@!! Thanks DM Design who shouted at me, accused my wife of telling lies, took months and months to do anything and to so many people who were totally useless and full of lies in the head office. Thanks DM Design who put the wrong wood in the support in the roof and when the kitchen was finally fitted, we had to wait months for the council to approve with very little help but lots of attitude from DM Design. Dom, you had your chance (owner of the company) said you wanted to talk about your staff and their failings...but when you came to see us, you did not want this. No apology, no flowers or token gesture, nothing. Please use another company...not DM Design. Please, if anyone had questions, please ask and will give you my honest opinion. Guess this will soon be deleted anyway...but what I say is true!!! And is only half the story!!!

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June 2017
Wouldn,t trust this lot to build a wendy house. A serious gas leak, plumber called out twice, fittings that don,t work properly and their answer to everything, they are not going to do anything, bunch of cowboys. BEWARE

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May 2017
Very happy with the work done. Once they started just kept going till the work was completed. Thank You

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May 2017
Kitchen fitted very well no problems what so ever. Fitters here bang in time and when completed gave me a full run down on every cupboard and every appliance in the kitchen. Also no mess left in my house and to be honest they were a credit to your company. I will have no hesitation recommending these guys to friends and family.

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May 2017
What can I say???? We contacted DM design as they did a superb job of the kitchen. Got a design and approved the installation of our bathroom. The two guys who came were clean, friendly and my bathroom looked great. Went to take a shower in our super duper shower and it was freezing. It turned boiling hot after a while then freezing again. Something to do with the mixer we were thinking. Phoned the Aberdeen branch whom we dealt with and was told to contact the branch near Glasgow. So far we re waiting for a return phone call from the firm. They were phoned Saturday, its now Tuesday and no word. We ve had no shower for over a week and when the times we have phoned to ask about whats happening we re being told its another department. Speak about being passed from pillar to post. As I write this we re still no further on in getting communication from the firm. Absolutelly raging as i feel as its a case of tough we ve done our bit. Aftercare is non existent. Was planning on getting the firm on doing my bedroom, Its certainly is a "was". Its a shame as the kitchen installation was perfect

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April 2017
Grossly overpriced , £13,000 for a bathroom , who you kidding , John in livingston "we will beat B & Q ", I thought I was going to have to give the salesman and breakfast He would no take no for an answer , no obligation quote , no it is not , kept phoning his boss John , can I come down in price , stay clear . Overpriced

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March 2017
The two guys did a very good job, and left the place clean and tidy. They were very friendly and I would recommend them to anyone.

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March 2017
Having purchased a DM Design kitchen 12 years ago it was the first place to go when we decided to renew. The designer gave excellent advice to suit our needs. Installation was efficient with the company being very flexible when required. The fitters were friendly and skilled and they even cleaned up after themselves! The quality of the kitchen met our expectations - would thoroughly recommend the company and thinking about a bedroom.

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March 2017
Looks a good job well done. The lads were very nice & Helpful & Very good mannered

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March 2017
Nick & Gary did an excellent job fitting my kitchen. Their work is of a very high standard and they paid careful attention to anything which I requested. They also explained everything in detail. I am very satisfied with the work they have done.

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February 2017
After being concerned about paying in advance, my fears were totally unnecessary. Your fitters were excellent. Did a great & thorough job. Explaining all as they went along. Same for Mark plumber and Mark electrician. I am absolutely delighted not only with my kitchen but also the service courtesy and professionalism of your fitters. Left me feeling very very happy and with no rubbish to clear away HAPPY DAYS! Thank you all at DM.

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January 2017
Just to mirror the majority of the feedback left here, excellent job by DM Design. We are delighted with our new kitchen. The whole process from start to finish was seamless. Everyone that we dealt with was extremely professional, friendly people. We couldn't believe how quickly the job was carried out and to such a high specification and quality. The plumber, electrician and plasterer were lovely guys and did an outstanding job. Thank you very much DM Design!

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January 2017
Absolutely delighted with the quality of workmanship from a ‘craftsman’ He overcame some difficult obstacles during the installation which could not have been seen beforehand and overall did a sterling job!

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January 2017
The process of installing the kitchen started on time but, following a catalogue of disasters including a door being ordered several times -wrong size , wrong colour and again wrong size, it was not fully completed after a month. A work top had to be replaced as thejoin was not sealed correctly. I wrote directly to the director as I was very disappointed with the standard of customer service received, but did not receive a satisfactory reply. Now just under 5 years, I have water intrusion on the counter around the sink and have been advised that this is not covered by the guarantee as it is due to wear and tear, and that it would cost me £75 to have it checked. My argument was that it was obviously not sealed correctly on installation, and was advised that they do not seal the ends of units they put a metal plate which is sufficient- obviously not. I would not recommend this company as the customer service is atrocious and the guarantee does not appear to cover shoddy workmanship. On the positive side, the workmen were very polite and arrived promptly- that is the best I can say.

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January 2017
Job finished and I am happy with the work that has been done.

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January 2017
Excellent service, quality of goods and very professional fitters. Would highly recommend DM Design.

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January 2017
I did not buy anything from this company but had a meeting with a bathroom designer. I informed him at the beginning of the meeting I was only looking for a quote. I felt that he was borderline bullying me into buying, and was very rude and patronising. My partner had left all of the decisions up to myself but bill kept insisting he would need both of us present. My parter made a brief appearance and then went back to what he was doing. Around 2 hours in he phoned someone and made a point of telling the person in a sarcastic manner that my partner had stayed put of the way. He quoted us £15500 to refurbish our bathroom with only tiles on a splashback and behind shower. When I said it was out of our price range he dropped it to £8700. I informed him we would need to discuss it and he got frustrated with me and demanded my parter come back so we could do so. I told him we would not be deciding anything that night and we would phone the next day should we want to go forward. He kept asking if I knew how much a bathroom costs and if I didn't take the offer of 8k then and there it would go up again to the 15k. I said that was fine we would contact the next day and he snorted at me and shook his head. I told him we would have to wrap this up as we were planning to leave the house soon and he sat outside our house for almost 20 minutes. I found this very off putting and unprofessional. I'm sure their installation is very well done and the fact you can be flexible with payment is good, but I would not use this company based on the 2 and a half hour experience I had.

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January 2017
If I could recommend a employee of the month I would. The job has been done to a high standard and we are more than happy with Imrie & Stevan

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January 2017
I’ve been really impressed with the work & speed in which our kitchen has been done. The 5 guys who did all the work were really efficient & were easy to keep happy with regular instalments of tea & Coffee. At no point did it seem like they were slacking or time-wasting. I would recommend DM Design for a kitchen with no hesitation.

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January 2017
79 year old disabled granmother took advantage of by telemarketing offering money off her fitted bedroom. Sent a "designer" out to present voucher and stayed 6 hours not leaving until she agreed to purchase a bedroom design at 8k. Thankfully I managed to cancel before and damage was done. Looked at reviews online and it seems the have a habit of picking on the disabled and elderly. Stay away at all costs!

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December 2016
Fitted kitchen recently installed.The workmanship was excellant, they were punctual, courteous and hard working. The work started on the 9th.May. 2016. completed on the 13th.May. Many thanks.

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December 2016
Punctual, quick and well done work that was mostly completed in the first day, with only the kitchen sink and minor veneer work to be finished on the second day. Workmen were all highly competent, polite and tidied as they worked. Very satisfied with both the product and work done. Highly recommend DM Design for kitchen work.

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December 2016
I was very happy with the product and the standard of workmanship - 2 very pleasant staff to have around.

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October 2016
-
It looks nice, a good job done. Quietly & Efficiently. Thank you

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October 2016
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Nice quick job & nice guys. Asked me everything as they went along. It’s hard to think of what they could have done better.

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October 2016
I had a new kitchen fitted in January 2016 which cost me £11,,500.00. The fitters were great, got on with the work and the work was finished in the two days that I had been quoted. I have had a few issues, I have emailed this company numerous times and have never received a reply (even after telling them that I was considering legal advice). The customer service after work has been done is zero. I am extremely dissatisfied with the complete lack of contact and would never recommend this company to anyone. The cost of my kitchen was expensive (at least to me it was) and if I had known then what I know now I would have thrown the "designer" out of my house. I would also say that the "hard sell" of the products is verging on bullying, the "free holiday" is not worth the paper it is written on - it is basically a time share and when you are at the resort you have to give up a morning or afternoon to sit through a presentation and another "hard sell". Needless to say we never took up the offer of this "free" holiday.

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October 2016
-
Very helpful workers - also pleasant and trustworthy to be around. Hard working.

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October 2016
Absolutely excellent workmanship by both fitters. Clean & tidy. Lovely job.

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My new kitchen is very nice,excellent fitters and plumber,a pleasure to have in my house the work was done on 13th of January.Pity the electric work was not done as planned,bit of a pain having switch for outside lights and utility outside and not as in design,takes the shine of of an otherwise good job

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September 2016
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A job well done! Alan and Duncan thank you very much for your kind and helpful, courteous attitude and patience. I am delighted with the kitchen outlay and quality.

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September 2016
-
An excellent job completed by Janis, an excellent employee and would certainly recommend his work to anyone.

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September 2016
DM Design had such promise, according to their salesman my Kitchen would be fully fitted in time for Christmas, he then duly took my cash and the deal was done. Yes the kitchen was installed before Christmas however the splashback which according to the salesman would add the "wow" factor is still to be fitted! I am now at the stage where calling them is futile as they will not commit to a date, I need it to be fitted on a Monday and this is apparently a huge problem and one that I do not see as being resolved any time soon. This is not unusual for DM Design as there have been many things said that had not been followed through,. I'm still waiting for the M&S vouchers that were to be sent as an apology. The FREE holiday I was promised also hasn't been honoured. I got so frustrated with the company and the lack of customer service that I posted on their facebook page. They did respond but nothing changed and they promptly removed my posts. So here I am on the 28th of January and still my kitchen is not finished! Their customer service and follow up is nothing short of appalling and it's such a shame as the kitchen (the bits I have) looks good!

Company Response

Dear Miss Hunter, I would like to apologise on behalf of the company that your installation and overall journey has not been as expected and the splashback element of your kitchen has not been finished more promptly. I have spoken to the customer service team and they did respond over social media and also private messaged as we look to keep all customer sensitive information as private as possible. I will personally look into your holiday as this will be honoured as per the Terms & Conditions with regards to overseas holiday accommodation. If you have any questions what so ever, then please call 01236739200 or email sales@dmdesign.com. Kind Regards DM Design

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September 2016
My elderly mother paid £8k for the supply and install of some kitchen units this was on the basis that it would only take 2 days to install, this was on the 7th of January this year, she had to pay n the morning as soon as everything arrived, the kitchen is still not done and she has been told they will try to fit her in next week to finish the work and repair the light and chair lift they broke, once they have your money the service drops off, would strongly advice against using this company certainly do not pay until work complete

Company Response

Dear Mr Duffy, we would like to apologise for the delay in the completion of your mother's job as we strive to complete all jobs as promised. Unfortunately due to bad weather, the fit team were not able to get to the property until rather late on Thursday and despite working late on Thursday and Friday were not able to finish everything. The team did leave everything in a working order though and returned on the Monday at which point everything was completed with the exception of the fridge/freezer door. This appliance was being purchased by yourselves and unfortunately a different one to the contract was purchased. This would usually be chargeable, however due to the timing issues experienced because of weather with your fit we have arranged to change and fit this at a cost to the company. I hope your mother enjoys her new kitchen once all is complete. Kind Regards DM Design

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September 2016
An excellent experience from start to finish. Can’t find any fault at all.

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September 2016
3 years ago I had a kitchen fitted by DM Designs I am baffled by the good reviews because mine is a disaster. From the moment I was lied to by the saleswoman to now.I have made complaints and basically they were of hand and rude.We had different shades of wood,leaks in the gas pipes, electrics installed wrong etc all documented. The reason for this today ,is after having my sink changed 3 times by them I have had enough and brought one from a different company . All 3 within a few weeks , were tarnished and Bradley marked at the bottom of the bowl. We only used normal washing up bowls, DM response to that was its normal

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August 2016
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Very pleased with the fitters – they were good – very polite and good at their jobs.

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Bathroom refit Promised clean polite workers, and all material delivered at start of job which would take 5 days. I got 1 fitter who failed to show at the time I was told every day. All materials were not delivered. Job finally completed over 9 days but shower screen had to remain unused to let adhesive dry. The remedial team worked hard but this was two weeks of misery and stress and distress for my self and neighbours in this retirement complex. Zero stars is not an option or this would be my recommendation. The electrician and plasterer and remedial team were ok but nothing compensates me for this hellish experience. Work started 17 September and ended Thursday 27 th september

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July 2016
Great workmanship. V. pleased with the service. Polite tidy men. Thanks

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Excellent work. Fast and efficient. A credit to the company, They were helpful and aware of what was needed and just got on with what was required. Many Thanks. P.S very polite and courteous team.

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July 2016
These guys have worked very hard & very efficiently. Very pleased.

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July 2016
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We found all men very hard working & Vigilant to time. The extra attention was paid without thought. Most gentile and friendly. A good job all round.

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July 2016
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We are very pleased with the upgrading of our kitchen. The work was completed efficiently and professionally and on time. I would not hesitate recommending your firm to others. Thank you for your good work.

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July 2016
I am very happy with the work that has been done in my bedroom. Paul has worked non-stop. I would recommend his work to anyone. Also he is very nice to talk to.

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July 2016
Extremely happy with time and professional attitude of workmen. Would recommend them to any person.

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July 2016
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Very pleased with the work done, excellent fitters. Room left very tidy.

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July 2016
I had my kitchen renewed ,and although the initial work men who installed it were excellent ,I noticed I had been given a washing machine instead off a washer dryer after numerous phone calls to a lady (will not mentioned her name to save her embarrassment ) waffled on a bit ,however eventually two young lads (with no screwdriver came to change the washing machine for the washer dryer ,great I can get a washing done lol ,however when it went on to spin it bumped right across the kitchen taking the unit door off and damaging the door next to it ,again waffle from said lady ,at last the installation manager sent someone up ,a joiner who knew his stuff, apparently the young lads hadn't removed the bolts or positioned the feet .So disappointed can't even be bothered to get them back about the damaged unit ,I have also noticed a chip in one of my floor tiles .the washer dryer is rubbish (I had a bosch so extremely fed up with 1000 spin and no choice in dryer times

Company Response

Helen, we would like to apologise for your experience of DM Design as the service should have been better. Do let us know if there is anything we can do to help. Kind Regards DM Design

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July 2016
These people saddled my friend - who was in the early stages of dementia - with a loan at a horrific interest rate for some shoddy work. I am just getting into his paperwork and find that he has paid more that £5000.00 off a loan of £4000.00 and still owes more than £3000.00. Appalling exploitation of a sick elderly man.

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July 2016
Peter and Zoltan very clean and tidy. Pleasant to have around the house. Left it clean and tidy. I think they did a great job quickly and efficiently and are a credit to the firm.

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July 2016
Very nice helpful. Also very accommodating & dealt with the adverse dimensions of the kitchen.

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How can you tell how good the workmanship is when they don't even turn up. The office staff are just a shambles, sending out wrong paperwork, not sending paperwork when they were supposed to or calling. And when you try to get a hold of them either the office is closed or the person that can deal with your problem will call you back, what they don't tell you is that call will be in the next few years.

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June 2016
Experience with DM so far, where do we start; Salesman was out discussing price with my mother and at the blink of an eye took £4k of his initial price.How anyone can come up with a figure and take 4k off is beyond me. Certainly not the way I earn the trust of my clients, particularly when dealing with pensioners. We then follow on to the kitchen installation which all appeared to be running quite smoothly only to find that there was leaking that was making its way out from under the plinth and causing the plinth to swell at the bottom. DM sent operatives out to fix the leak (they were there all day trying to fix the leak) there was of course other small minor snags like adhesive discolouring the vinyl and a few chips to the new veneers here and there which were also dealt with. We then get to another leek between the new cold water inlet and the washing machine hose which appears to have caused damage to the flooring. Also appears to have made its way through in to the living room (full extent still to be confirmed as flooring will need lifted). When the leak was identified, DM were contacted immediately. They sent the same plumber out that plumbed the washing machine into the cold water inlet the next day to fix the leak.I then asked them if they would accept liability for the damage caused to the flooring, immediately the answer was NO. When asked why; the answer we got was that they are 'not sure what caused the leak' not very definitive, however, I emailed them and asked if it was a possibility that the connection wasn't fitted correctly in the first place and through time came loose. After a couple of emails to chase up a response and a week gone by, I finally get a response which basically stated same as above. DM are not sure after 5 months what could have caused the leak. The extent of DM help other than what's noted above to date is that 'it's an insurance claim now and we need to let them sort it out'. You can make up your own mind on DM.

Company Response

Mr Glachan, I would like to apologise for your experience of DM Design as it was not up to our usual high levels of customer service around communication. All of our appliances come with a full manufacturers warranty and we always endeavour to leave any kitchen completely finished to a high standard. Kind Regards Ben

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June 2016
Both men have worked extremely hard. Finished effect is excellent.

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June 2016
Gabor was an excellent worker. He worked very hard from the moment he came into our house until he left. He fitted the bathroom expertly and has left a beautifully finished room. He answered our many questions politely about the work. In addition the necessary disruption and dust/mess was kept to an absolute minimum. We have been very pleased with Gabor’s highly professional work.

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Excellent workmanship - very pleased with result. Pleased to recommend your work to other people.

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June 2016
Zully and Peter worked very hard. Really good workers. Mark (the plumber) was first to arrive on Day 1 and clearly explained what was going to happen. Mark (The Electrician) and his apprentice Will, were also very polite and sorted out all the electrics. A very professional team!

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May 2016
Very happy with Paul’s work and the quality of materials.

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This is the second time I have used this company and as always work is done cleanly and quickly and to a very high standard. Thanks

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We are extremely pleased with the work done in our kitchen. The men worked without stopping operating as a team, they were extremely pleasant and helpful to us with ideas and they left the kitchen tidy and smart. We thought they were brilliant.

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Very happy with entire service, very speedy and clean and tidy afterwards. Happy to recommend to everyone else looking for new kitchen.

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I was very pleased with all that has taken place today. The workmen were polite, courteous, and helpful. The job was left clean and tidy and the work was carried out in an efficient and effective way.

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March 2016
Workmen were very nice and didn't make any mess when they left the job.

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Everyone was very very helpful, cheerful and polite. The kitchen has been fitted beautifully.

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March 2016
I was very pleased with the work done in my kitchen. The fitters Peter and Peter were very good indeed and the gas and electrics and plumbing by Mark were equally good. I would recommend their work sincerely. Thank you all for a job well done.

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March 2016
Happy that work was completed in the day. All very efficient. Employees very helpful; an overall good experience provided

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The fitters were very good at the kitchen and perfectly behaved. Excellent work! Very happy but there is one holder & one piece of plastic missing which will be fixed in the next week or 2. All in all very pleased!

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March 2016
The men worked very well and are polite, they cleaned up after themselves. So we are very happy with the service received. The workmen made sure everything was fitted correctly.

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Excellent service by great fitters. Punctual, Professional & Friendly. Would highly recommend.

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Thank you for sweating it out to the end guys. Thank you for doing job in one day, I know at times it wasn’t easy.

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The two workmen worked hard and well all day to a very good, good standard and were very good at cleaning and finishing off.

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March 2016
Friendly fitter but he took time off, always left a mess and the finished job is still dirty with grout all over the wall, with some on the ceiling and fixtures. When he declared it finished he left gaps in the grout some bits were filled with blobs of silicon. They sent him back after a fist complaint and he tidied up the gaps in the grout, had a quick wipe round and got away as quick as he could. I wrote to DM again a week ago and still have not had a reply. My main complaint, aside from the messy grout work, is that the bath panel is only held by 3 screws. One corner has popped out giving an obvious curve to it. The 4th screw is not into anything behind it and the panel was only being held in place by some silicon which has now let go. We feel let down by them and angry that the finish is not what I expected. The overall effect is all about the finish. We were told it would be immaculate. We could clean the grout of the tile face etc. ourselves but why should we be left to do that having paid for them to do it for us. My wife cleaned the lower bits to stop our clothes getting all white when we brushed against the wall. The rest we left hoping they would send an inspector to judge for themselves. No luck on that front either so far

Company Response

Dear Mr Cuthbert, firstly I would like to apologise for your experience of DM Design as it is clearly not up to our usual high standards. I have passed this on to our Installations Director and I believe a member of our installations team is visiting you today. Please do not hesitate to get in touch with us at sales@dmdesign.com if you have any further questions? Kind Regards DM Design

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Very very pleased. Nick and Gary worked really hard. Would recommend you to anyone

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Excellent service again from A-Team. Many Thanks

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Thank you Robert. A superb workman. Neat, tidy and worked with precision. Highly satisfied with the job.

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I wish to say that both the fitters were very polite, worked excellent, good fitters. A credit to your company and very tidy.

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March 2016
A hard working team of fitters who were very helpful & obliging. Nothing seemed to be too much trouble. The change in the appearance of the kitchen from "before" to "after" was unbelievable.

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February 2016
I found the job done was done to a good standard and was also pleased with the way that the two young lads worked. A credit to your company and my only issue was with a slightly pushy sales approach.

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January 2016
Furniture appears to be of very good quality, your fitter Gabor has done a very fine job. I am impressed with his craftsmanship. He had to redesign some of the furniture of the book and the paperwork to make things work. He worked very hard to a very high standard. He is leaving me with a bathroom which looks brand new.

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We are very happy with our bedroom units. Robert was a fantastic workman. The standard of his work was excellent, and he was a very nice person to deal with; helpful, courteous and pleasant – as has everyone we have had contact with at DM Design.

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January 2016
Both Gabrel & Olive have been very nice guys to have in our home over the last five days, and have made sure our home was kept clean & tidy as possible whilst doing an excellent job.

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January 2016
My elderly parents were cold called by these people in 2012. This company then talked them into taking out finance, bearing in mind that my father had dementia. The kitchen itself was a total rip off. Over £5000 for 5 cheap looking base units, a laminated worktop and a basic stainless steel sink. Just over a year later my father passed away leaving my mother with the dept. What sort of unscrupulous people con a couple aged 77 and 81?

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January 2016
Workmen came early, started right away and finished the job in excellent time. Well done, everything in order, and took all old units away. A happy customer!

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January 2016
Very hard working and left the kitchen & house very clean. I am happy with the service given by all the fitters, and with the completed job. Overall I would recommend to friends and family.

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January 2016
The fitters did a good job and a few issues with electrics we resolved efficiently and effectively.

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January 2016
Service from sales & fitting of kitchen was excellent & very helpful. Tidy work with no problems. On the whole I am very pleased with the job.

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January 2016
Excellent 2 men!! Efficient, polite & everything good. Thanks!

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December 2015
The installation went very smoothly. The tradesmen were very friendly, helpful and professional. The kitchen units, worktops and appliances are of a high standard. A job well done!

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December 2015
I would like to say how happy I am with the kitchen your company fitted for me. It gives me great pleasure. I was greatly impressed with everything, especially the visits form the designer and the work and effort he put into it all. The fitters were amazing with their good work, and the speed they had it completed. I am very pleased with it all and am enjoying the result. I would recommend your company to anyone. "

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December 2015
Thank you very much for introducing us to DM Design. We are impressed with the product and workmanship which is a big improvement, with the quality and design being far superior to our old one. Thanks again much appreciated.

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December 2015
Good professional workmanship. Transformed kitchen. Fitters very efficient and new kitchen looks great. Thanks

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December 2015
The fitter/ installer worked consciously all day and on my very hard inspection it looks very good. But the proof of the quality will be in its future.

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December 2015
Arrived early, Worked hard, Polite, Left room clean & Tidy. Will recommend.

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December 2015
My wife and I are both delighted with the job done and would like to praise everyone involved at DM Design not only for the standard of work done but also for the way in which it was carried out right from the beginning with sales rep. Cath McConnell, on site guys Colin, Nicky and your Latvian installers. The entire team’s work ethic and courteous manner throughout was great and the finished article absolutely first class, so much so I can promise you I would have no hesitation whatsoever in recommending DM Design to anyone in the future.

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November 2015
The work that you did for me installing my new bathroom is excellent. The two young men were very clean, tidy and worked very hard. No long tea or smoke breaks, they just kept at it. Thank you for a job well done.

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November 2015
Very good workers so I can easily recommend your boys to anyone to fit a kitchen. The boys were lovely and certainly kept me happy as they have cleaned & brushed all the mess in the kitchen and so easy to talk to. One very satisfied customer. Thanks ever so much.

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November 2015
The work was efficiently done. The workmen were friendly and helpful. They cleaned & tidied up behind them. I cannot fault the service I had putting in my kitchen. I would recommend DM Design to my friends!

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November 2015
A first class job. The kitchen looks beautiful. Delighted with the installation & the finished product. Would recommend DM Design and installers Peter & Zoltan to anyone.

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November 2015
I would like to say how hard the lads worked. They were also very polite and seemed to work well together. There was nothing that was too much trouble. We were very impressed overall.

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November 2015
Job has been done very well. Team knew what they were doing and were very cheery and efficient.

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November 2015
Work completed as requested. Workers extremely helpful and polite. Very pleased with result. Look forward to cooking! Thanks to everyone concerned.

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November 2015
Fabulous Job. Happy Customer. The workmen did a good job. Quick & Tidy. Very satisfied.

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November 2015
Excellent work from DM Design people, very helpful and joyful. Would recommend them, they came on time and got on with their work straight away. They also fixed a few other issues in the home for us free!

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October 2015
We are very happy with the standard of work and the dedication of the men who worked very hard and very late to complete a first class job.

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October 2015
Very helpful fitters, explained all relevant information I needed. Once completed the room looked much larger than before. Very happy with the job done, we would certainly recommend your services to others. We would be happy for others to see the job done. Very clean, neat, two very happy customers.

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Recently I bought a new bathroom from DM Design and was very impressed by the courteous, efficient and meticulous work done by the fitters that I have put in another order for my other bathroom to be similarly upgraded. This is my FOURTH time I have used DM Design. I was impressed by Kevin Marley of your sales staff who measured up everything, then gave a costing and was most helpful with explaining the payment plans available to suit my individual needs this coming spring. Thank you once more all at DM Design for transforming my flat.

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October 2015
Fitters worked very well and left a clean & tidy bedroom and were a pleasure to have in my home.

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October 2015
A careful smooth excellent job. Thank you! Very helpful and obliging.

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October 2015
Very pleasant, hard workers who completed the work to our satisfaction and on time as promised.

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October 2015
Installation team arrived on time and worked straight through to install wardrobes and everything on schedule! The room was well cleaned before they left and all of the old furniture was taken away. A satisfied customer.

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October 2015
Excellent job. And very pleased with the two professional fitters. Everything left clean and tidy and happy with the work.

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October 2015
Workmen were very professional and courteous. Informed us on all aspects of the work as it proceeded along. Job finished efficiently and tidily. Most importantly, very happy with everything. Thanks

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October 2015
The two lads have been excellent – worked like Trojans! Very polite and tidy

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October 2015
Great work, really pleased with installation & product. Team were great. Very Tidy.

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October 2015
Worked well, really happy with the finish and the team did a good job.

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September 2015
We were very pleased with the work ethic and standards of your kitchen fitting team. The kitchen was fitted in two long days. Well Done to the fitters and the team at DM Design!

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September 2015
Later than promised arrival but still finished the job as promised. Never a grumble from the fitters. Overall, very pleased with job & work done.

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Very efficient and left no mess. Tidied all up which was very much appreciated. Worked well and I am very pleased with the results.

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September 2015
Thank you so much for a good job. Everything looks really good and I'm impressed with the finish.

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A quick glance at my ktichen looks good but I am disappointed in various parts of the finished job. Gaps between cupboard and walls, gaps between floor tile edge and edge of cupboards, despite the fitter's best efforts. and the assurance of the salesman that the fit could be made exact And I am most disappointed in the granite worktops which appear to be joined with an ordinary sealant, which has left them sticky and with bevelled edge to bevelled edge rather than cut edges. The guy who fitted the cupbaords was very good and everything was left clean and tidy, but I'm afraid I couldn't recommend this company. I wish I had gone with a local firm. I've contacted DM Designs and wait to see what if anything they will do.

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September 2015
Good workmen. Work Excellent. Worked hard & never stopped. I had to press to stop them for a cup of tea. Very tidy & friendly & polite. Very happy with them - No Complaints. Nothing was a bother.

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September 2015
Very satisfied with the fitting of the kitchen. The fitters were friendly and efficient and also cleaned up well after themselves.

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September 2015
Very Happy with the work and would recommend DM Design to anybody! Thanks!

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September 2015
I am very pleased with the professionalism of the installers, very speedy installation, and very tidy. I was particularly impressed by the flexibility in making minor changes. All in all very pleased and will recommend you to friends and family.

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September 2015
Very impressed by the efficiency, speed and courtesy of all operatives. They were polite and helpful. Thank You All for a great job.

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September 2015
Good job. Very quick and efficient work. All in all, well done.

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August 2015
Excellent work. Very happy with finished product. Fitters were very good, No mess

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August 2015
Professional and friendly. Worked efficiently. Clean and Tidy. Respectful.

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August 2015
Extremely pleased & delighted with the work carried out. Robert was a pleasure having in my home & very obliging. Thank You DM Design

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August 2015
I have been delighted by the punctuality, professionalism & politeness of the fitters! Their willingness to adapt to my needs and their work has been excellent and I am happy to commend them to you and recommend them to family and friends.

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August 2015
Very pleased with new fitted wardrobe and happy with result. Robert worked hard to get the job finished on time.

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August 2015
Excellent workers. Clean, tidy and very polite. Brillaint job and really happy.

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August 2015
Very happy with the work carried out. The men arrived early and work hard. They both seemed to get on very well and worked well together. Many Thanks

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August 2015
Very pleased with all the work. Very clean & Tidy. Very pleasant workers and staff throughout.

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August 2015
Fantastic wardrobes that have created lots more storage. Brilliant fitters.

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August 2015
The installation team were excellent. Very professional and helpful paying a lot of attention to detail and the result was a perfectly fitted kitchen. The reason I haven't given DM Design five stars is I feel the company can be improved by training the sales staff to appreciate design and incorporate this into the sales pitch. If we weren’t able to see past the sales men old fashion approach and have some appreciation for the product and were able to design our own kitchen we would have happily gone else where. We would have also appreciated some pre- install communication informing us about re-design changed required the planning regulations instead we found out about these from the fitters. All in all we are very happy with the finished result though.

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August 2015
The fitters were nice and polite. I was pleased with their workmanship. They explained how it all worked and they left it nice and tidy.

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August 2015
Thank you very much for a job well done. The fitters worked very hard and were very friendly and polite. This company is very lucky to employ these two hard working men. I am very pleased with quality of work and merchandise.

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August 2015
1. Consultation: David Carr was very professional and has extensive product knowledge. He listened to our requirements and made recommendations, however he did not try to influence us or use hard selling tactics. 2. Survey: Graham Macbroom, is a very professional and thorough surveyor. He accepted the original plans however he made several recommendations to us for our benefit and he was not pushy he made suggestions so that we would get the best options and overall result. 3. Installation: Duncan, Ally, Nicky, and Colin are all very professional and worked well as a team. They are very polite, courteous and extremely clean workers. They were very prompt and worked exceptionally hard removing the old kitchen and the installation of the new units is to a high standard. FIRST CLASS. 4. Overall: From the initial contact until completion DM Design have been a pleasure to do business with they are highly recommended by us.

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A Kitchen Freshen up Company Showcase - August 2015
This customer in Lanarkshire had plans to renovate the whole house, but hadn't got round to thinking about the kitchen yet.The kitchen had a lot of wear and tear, and they were thinking about getting some new appliances anyway, so they arranged for one of our designers to some around. This customer choose the Walnut finish as it was in contrast to the old light coloured kitchen.
Bathroom finished within 4 days. Great job done by the fitters. Very friendly, always checking if I was happy with the items and left everything very tidy.

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August 2015
Very pleased with all aspects of work. Workmen very professional. Job well done!

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Excellent work from the fitters, plumbers & electricians. Very pleasant to have round & very tidy workers.

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August 2015
The fitting team did a good job. They explained what they were doing and how to look after the kitchen furniture. They also completed the work in the time they said and to a good standard.

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July 2015
Job Well Done. Left the place clean & Tidy. Men worked really hard.

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July 2015
My kitchen was totally refitted in September 2014. The quality of the materials is superb and I have received many positive comments from friends and relatives. The workmanship was excellent and all members of the team were very skilled and efficient. They were punctual, courteous and pleasant. They were tidy and organised and left everything in good order. They also explained everything I needed to know and answered many additional questions. It was a pleasure to do business with DM Design and I am very pleased with my new kitchen. I would certainly recommend D M Design to others.

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July 2015
A good job well done! Clean, tidy workers who were polite and respectful. No time wasting, they just got on with the job they came to do. Would have no problems in recommending their work to friends & family!

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I am very happy with the work that has been done. They are very pleasant guys too.

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July 2015
I am extremely disappointed with the service from DM Design. I feel my family have been miss sold an overpriced product. The Surveyor who came to measure and redesign the kitchen was excellent - but the fitting has been dismal. The plasterer cancelled and when he eventually came did a rather shabby job, one of the workmen damaged the dishwasher - which took 2 weeks to repair, one panel was damaged when they cut to shape but has not been remedied and we were told there would be a 2-3 week wait for the worktops - 4 weeks later there is still no sign of them arriving!

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July 2015
Brilliant job. Good workmanship. Very tidy, Efficient & Helpful. Overall a Job well done!!

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I am writing to say how pleased I am with the kitchen that your company DM Design fitted for me. The designer Mike did a brilliant job with the small space available and the workmen were very professional and hard-working. I have have a lot of positive comments about the kitchen and I particular enjoy the slow close doors and easy to keep clean surfaces. Thank you for a great job - well done

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About a year ago I had fitted furniture in the master bedroom and I am pleased to say that I am delighted with the result. I'm actually thinking of having something similar done in the other bedroom although it will be some time before I feel that I will be able to afford for the work to be done. I am confident, however, that when the time is right I shall be equally satisfied with the workmanship and quality finish from DM Design.

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July 2015
The fitters were very hard workers, very pleasant and tidy. The kitchen they installed was to a high standard and I would recommend their work to friends and family.

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July 2015
The guys were pleasant and hard working. An all round good job, though I did have to wait a few days for my granite.

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The work guys have been absolutely great. The repartee between them has been very amusing and they have been extremely courteous. They have kept us informed and consulted at every stage and we are very happy with the standard of work.

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We have a two bedroom semi-detached house and the kitchen is rather small. About four years ago, DM Design came up with the best design for our kitchen, which met all our requirement's. From the kitchen designer through to having the kitchen finished, the work people we had were very professional, and of a high standard in their job's. The quality of the kitchen units are a very high standard. Both my wife and I were very happy with the kitchen and now we are having our bathroom refitted by DM Design.

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Sandor & Gary did an outstanding, professional job. Nothing was too much trouble for them and they are a real credit to the company. Thank You Again.

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July 2015
Very happy with Nick & Gary would like them to do my next property when I buy also I would recommend them to family friends.

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June 2015
Looks a good job well done. The lads were very nice & Helpful & Very good mannered

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June 2015
Having purchased a DM Design kitchen 12 years ago it was the first place to go when we decided to renew. The designer gave excellent advice to suit our needs. Installation was efficient with the company being very flexible when required. The fitters were friendly and skilled and they even cleaned up after themselves! The quality of the kitchen met our expectations - would thoroughly recommend the company.

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June 2015
The guys that fitted the bathroom were great, no problems but after sales from Stewart leaves a lot to be desired his customer care is terrible he is very abusive and does not listen to what the customer has to say before he goes on the defensive , which in my experience always means that when people do this they know they are in the wrong. I am that annoyed and upset that i am going to complain to the managing director

Company Response

Mrs Sweeney, we take customer care very seriously and I can only apologies that your experience of our company was not at all satisfactory. We will review our internal training policy and take immediate action to rectify. I would finally like to thank you for bringing this to our attention and say if you have any other questions then please email info@dmdesign.com. Kind Regards DM Design

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June 2015
Very good nice boys. Polite. Job well done. Really pleased with everything.

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June 2015
The two guys made a very good job, and left place clean and tidy. They were very friendly and I would recommend them to anyone.

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June 2015
Very happy with the work done. Once they started just kept going till the work was completed. Thank You

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June 2015
Kitchen looking lovely, workers been well done, Very pleased with it. All the boys been really nice.

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June 2015
Excellent, Cortious services. Kitchen looks amazing

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June 2015
Very hardworking and good workers. But the top corner which was left unfurnished. None the less the work is very good.

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I am delighted with the new bedroom fittings. The workmanship is excellent, and the two people who installed the work have done a really good job, with no fuss and with very pleasant and helpful attitudes. I look forward to the new handles for the drawers.

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June 2015
A job well done, Work is perfect. Friendly guys and an amazing bathroom. Thank You

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May 2015
Kitchen fitted very well no problems whatsoever, fitters here bang in time and when completed gave me a full run down on every cupboard and every appliance in the kitchen. Also no mess left in my house and to be honest they were a credit to your company. I will have no hesitation recommending these guys to friends and family.

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May 2015
Nick & Gary did an excellent job fitting my kitchen. Their work is of a very high standard and they paid careful attention to anything which I requested. They also explained everything in detail. I am very satisfied with the work they have done.

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Both Sandor & Gergely worked very hard, and were courteous & polite. I am very happy with the work they did.

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May 2015
Had my kitchen completely redone. Overall, quick and efficient service, and the kitchen looks awesome.

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May 2015
Kitchen fitted very well. No problems whatsoever. Fitters here bang on time and when completed, gave me a full run down on every cupboard and every appliance in the kitchen. Also no mess left in my home, and to be honest they were a credit to your company. I will have no hesitation recommending these guys to friends and family.

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April 2015
I am very satisfied with the design of the kitchen, and with the hand work out in by all the fitters. The finished kitchen is good to look at and will be easy to maintain.

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April 2015
The kitchen looks splendid, I look forward to using it and seeing id it all works as well as I hope. Both Nick & Gary have been excellent, they have worked extremly efficiently and have cleaned up after themselves. They have been polite & friendly and we have enjoyed the way they work discussing small details & being very accomodating. The whole installation has gone very smoothly with the electrician & Plumber working into the wverall plan. Both of whom have also been very pleasant & very professional & helpful.

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April 2015
New kitchen fitted June 2014. Excellent workmanship, very efficient fitting, punctual and courteous staff

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March 2015
Job exceptionally well done - looks amazing. Staff on the job extremly cortious and did a great job.

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March 2015
Sales - Very pleasant, No hard sell. Fitters - Very experienced, cortious, Tidy. Job completed in time allowed. All rubbish cleared from site. I would recommend you 100% Pleasant experience, Quality excellent.

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Why has my comments been suspended....I find your company,s attitude disgusting..fact....and stars to rate ...cannot get lower than one

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new Kitchen fitted with odd coloured doors plus 1 missing..which was eventually sorted but main concern is they took out a better sink than what they put in,it was a cheap nasty looking thing that scratches when ever used .but was told to use t-cut on it....t-cut is for car paint finishes not steel....

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New kitchen, The workmanship was excellent and they were all polite, punctual. The work was carried out over 16th (4.30) to 12.30 18th July. The quality and finish are excellet but there are some small parts need to be improved ie gap left behind sink, at the price charged I think a splashback should be icuded.

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I am delighted with the fitments I chose but I am more than pleased with the way the two young men have worked together. They have been so careful in their handling and fitting of my bedroom and also in the job of clearing up. I really cannot commend them enough. They worked non stop and are so polite.

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March 2015
Ayr -
Good lads, very helpful, no job too large or small. Very professional at stages of the project. The quality of the fittings and fixtures are of a high quality. The service from start to finish has been exemplary. We would highly recommend DM Design for anyone who wants a good job and a good finish

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March 2015
Work was carried out professionally, bleding well as a team

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March 2015
Both men worked very well and wss delighted with the result. They were worried because they could not vacuum the carpet, there was no power when they finished as my electrician was testing a faulty light and so the power was off. The fitting was absolutely accurate and there will be no need to re-paper, I do not know thier name but I am sure you will tell from the job sheets. We would certainly recommend your fitting and furniture.

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March 2015
I am satisfied with the work done in the bedroom & kitchen

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The installers were excellent. They worked very hard and did a first rate job- leaving everything clean and tidy as well

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March 2015
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I had DM in to completely re-do my two bedrooms and kitchen. These were quite big jobs so I was obviously quite apprehensive at the beginning. After consulting with Will, and been taken through how it all would look on the computer it put my mind at rest. The job began right away and the workmen on the job all were highly trained and qualified professionals. The job took about 10 days to complete and I couldn't believe that my house was transformed in such a quick period of time. The job was done to the highest grade and looked like something out of a magazine. I would certainly use DM again.

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March 2015
Would like to fully commend Robert for his work standard and commitment to completing the job. Excellent standard of workmanship. A credit to DM design

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March 2015
Fantastic work ethic. Industrious, highly skilled, a pleasure to have such workmen in the house - No fuss, just got on with the job in hand. A fabulous job, well done

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March 2015
Friendly efficient staff. Very obliging & tidy. Thank You

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March 2015
Very Happy with work completed. Both Paul & bob were very helpful & polite. I'm happy in every aspect of work.

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March 2015
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Notice how up until june 11th nothing but bad reviews and since then a long list of wonderful 5 star reviews? Don't touch this company! Owner is a scammer. Company fined for constant harassment and the quality is crap! Preying on old people with their pushy salesmen! Seriously stick with a small independent contractor you will get much better deals.

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March 2015
Never have we had such a dedicated workman in the house before, Laszlo has shown his expertise to the full. He is a true gentleman and its been a pleasure having him here.

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March 2015
I am happy with my new bathroom, The workman was very pleasant and explained the work as he went along. A job very well done. Many Thanks

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March 2015
Arrived on time, worked hard to complete job on time. Friendly & would recommend to family and friends. Thank You

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March 2015
From day one everything ran like clockwork. Fitters were fantastic very friendly, would totally recommend DM Design. We are over the moon with our kitchen!

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March 2015
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The kitchen fitters were very impressive. Their work was tidy and completed kitchen within the schedule. I am very impressed with the kitchen and finished product.

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March 2015
Fitters worked very hard and quickly. They used plenty of dust sheets to save carpets getting messed up. And hovered up after job completed!

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March 2015
Very tidy clean and well mannered men. Good workmanship. Good job done. Good time keepers. Polite and cortious at all times, a pleasure to have around.

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March 2015
I was totally impressed with the quality of DM Design materials and professionalism of the fitters, Joseph & Laszlo. Joseph & Laszlo worked tirelessly to a high standard and i would recommend them & DM Design to anyone wanting fitted bedroom wardrobes.

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March 2015
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This was simply a visit to discuss kitchen design, by Chad. Professional approach, friendly, no hard sell.

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March 2015
Our kitchen has been transformed in a day. We had good units in but the doors looked tired but now its great. The fitters arrived exactly on time and never stopped working until the job done. High standard of work. Brilliant.

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March 2015
They both worked very hard and involved me in all the appropriate decisions. They have done a good job. My only slight criticism is that they probably had insufficient time in the view of the work that had to be done ie. Finishing at 9.45pm. However they kept on going to the end.

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