Company Response
Dear Mrs Dow, I would like to apologise on behalf of DM Design for the shortcomings you have received in service. I have looked at your file and can see that the wall unit depths were detailed on there so I apologise for any confusion with meat plates not fitting on the wall unit shelves. I can see there was no plaster work detailed on your contract but I would be confident that one of our employed plasterers would be able to deal with the small gaps either side of the hood you refer to, so I would be concerned that your decorator could not deal with this. With regards to the Fridge/Freezer, with this being a 12 year old appliance that was removed and already damaged, I’m afraid we cannot be held responsible for this as is stated on our contract. I have spoken to the Operations Manager who said that conversations with yourself and your husband were discussed at the Weekly Installation Meeting between him and Stewart and Stewart was simply following the Terms & Conditions of the contract which you signed and did receive around 7 phone calls from yourself and your husband. I apologise you are not happy with the finished kitchen but we believe that we have delivered everything as contracted. Kind Regards DM Design
The above reviews are the opinions of the individuals submitting them and not necessarily a true reflection of the performance of this business. We therefore disclaim all liability and responsibility arising from any reliance placed on them.
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