Company Response
Dear Mrs Dunn, We would firstly like to apologise for the journey you have been on with DM Design. This has unquestionably fallen below our high standards. On our systems the difference between a Matt and Gloss red is one digit and whilst not acceptable, a mistake has been made by a member of our team. On our systems it did take around 5 weeks to complete your job as this needed to be produced and 3 of the gloss red doors were provided scratched even though these come with a protective film layer. We have not ignored you and worked tirelessly to complete the job as contracted and to a high standard. For all of the above we apologise and as a small gesture, I have arranged for M&S some vouchers to be sent out in the post. Kind Regards DM Design
The above reviews are the opinions of the individuals submitting them and not necessarily a true reflection of the performance of this business. We therefore disclaim all liability and responsibility arising from any reliance placed on them.
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