DM Design Bedrooms Ltd.

My dad contacted DM Designs after he saw a TV advert claiming to offer summer discounts on fitted wardrobes. He is a recently widowed disabled man and unfortunately did not consult with myself - his son, or my brother prior to signing a contract to have wardrobe units fitted. Following a home visit, DM Designs clearly took advantage of his vulnerability and significantly overcharged him, meanwhile making him believe he got the "maximum discount" available. He ended up paying £6,000 inc vat for 2 men to strip and remove 2 old wardrobes, and install a 3340w x 2610h fitted wardrobe with no internal backing panels and 1 bedside table. To check for certain whether my dad had been taken advantage of I raised an enquiry of my own with DM Designs for a built in wardrobe in the same spec and very similar dimensions. After insisting numerous times that I would like a quote before they came to visit my at home, they finally quoted the units at £3,500 inc vat, meaning the strip out job and bed side table had been priced at £2,500 inc vat, which is clearly ludicrous. I've tried to call DM Designs on multiple occasions to discuss this issue however I'm always told that the person I need to speak to is unavailable and to wait for a call back that never comes. When myself and my brother explained to my dad that he had been overcharge it caused significant strain on his mental health. He refused to eat and would not get out of bed for weeks to the extent that we had to get urgent help from the mental health crisis intervention team and social services. This was his first big financial decision since my mum passed and unfortunately he fell victim to DM Designs ruthless sales tactics, causing significant damage in the process. I would advise extreme caution to anyone who is considering dealing with this company. They will persistently try to arrange to visit you before providing a price. Please be aware that they use this opportunity to gage how much they can take you for a ride, whereby the vulnerable are likely to be the worst affected. Note I have tried to upload the scanned contract documents as proof of purchase multiple times without success.