Target Windows

Company Response

Just to clarify the warranty situation with the products we supply and install, of which you would have been given supporting documentation at the time of placing your order, the double glazed units are covered by a 5 year manufacturers warranty, upvc frames 10 years, hardware carries a 12month warranty . This is generally the rule of thumb within our industry. Apologies if this wasn’t explained clearly at the point of sale. Let me know if we can assist further.

Company Response

I am a Director at Target Windows and we have been trading for almost 30 years. We are a family business and we try extremely hard to keep our customers happy. Having never canvassed, or knocked on doors for new business, I am very proud of our reputation and the fact that we have thousands of happy customers who do our advertising for us. Mr Platt was given a price for some work at his property, however unfortunately there was a misunderstanding at the point of sale, and he thought we were doing alot more work than we had actually quoted for. We tried to explain to Mr Platt that it was a simple misunderstanding, and we re-quoted for his requirements. However, he became very aggressive, threatening to report us to various bodies, also stating that he had alot of clout with some very important people, and we should stick to our price unless we wanted to our business to suffer, and he personally would make sure our business would suffer if we didnt co-operate. Out of goodwill, we refunded Mr Platt's deposit, and put him in touch with a local contractor who carried out the work for more than the price we had originally quoted, so I would say it was quite obvious there had been an error, as Mr Platt agreed to pay the revised price to the contractor. I think Mr Platts comments are unfair as the error was genuine, and my company went out of its way to try and rectify this once it came to light. Jane Basnett- DIRECTOR

Company Response

I would urge Mr Nash to update anyone who reads his comments. Rectification works have been carried out by Target, and might I add that as a company we cannot be held responsible for problems relating to poor ground conditions. We have traded successfully for almost three decades and pride ourselves on giving a first class service, going the extra mile to keep our customers happy.