Target Windows

Company Response

I am a Director at Target Windows and we have been trading for almost 30 years. We are a family business and we try extremely hard to keep our customers happy. Having never canvassed, or knocked on doors for new business, I am very proud of our reputation and the fact that we have thousands of happy customers who do our advertising for us. Mr Platt was given a price for some work at his property, however unfortunately there was a misunderstanding at the point of sale, and he thought we were doing alot more work than we had actually quoted for. We tried to explain to Mr Platt that it was a simple misunderstanding, and we re-quoted for his requirements. However, he became very aggressive, threatening to report us to various bodies, also stating that he had alot of clout with some very important people, and we should stick to our price unless we wanted to our business to suffer, and he personally would make sure our business would suffer if we didnt co-operate. Out of goodwill, we refunded Mr Platt's deposit, and put him in touch with a local contractor who carried out the work for more than the price we had originally quoted, so I would say it was quite obvious there had been an error, as Mr Platt agreed to pay the revised price to the contractor. I think Mr Platts comments are unfair as the error was genuine, and my company went out of its way to try and rectify this once it came to light. Jane Basnett- DIRECTOR