Great service and price. These guys replaced all of my windows in my house. Quick and professional service, wpuld highly reccommend to eveeryone
Chris and Stephen are excellent workers and I am very pleased with the fitting of our new windows and door.
They are also very pleasant and willing to help.
So far all great with The Home Design group.
Today 5th September...
We are very happy with the quality of the windows and the installers did a really good job. I’ve recently emailed them to return to add a strip to the bottom of the window to complete the look so hopefully this will be done soon. Otherwise I’m very satisfied.
The fitters were very helpful & pleasant - Chris & StevieNothing was too much bother for them & they did the full job in the 1 day
The installers were efficient, friendly and did an excellent job . I am very happy with the work that was done and would gladly recommend them to friends and family.
The fitting team were very competent ,pleasant to talk to and very tidy workmen. They arrive on time each day and carry out the job without delay . We found the sales representative good, but the surveyer got a few things incorrect and did not put some measurements on the survey,this ment the fitters did not have all the materials with them on the first day. We found the company Home Design Group ok, but sometimes it seemed like the right hand did not know what the left hand was doing.
Have to say had my windows and doors put in with the
Home design group and was very happy with the results the work was a great job and the two guys were very nice and left the house so tidy and cleaned up after them so I will highly recommend them thanks
I am very happy with all work and how it has improved the look and security of my house
Stay clear unprofessional company who over charge for work not done panels not fitted properly scraped panels used and painted over
Very professional and pleasant staff, high standard of workmanship and very tidy.
Chris and Stephen were fantastic and worked very hard, they couldnt do enough for us, will definietly reccomend your company
Great service from start to finish very happy with the finish -
Professional service and great guys sent to do installation, very happy with entire process
Excellent work & representatives & Installers. Very courteous & Extremly Tidy & Clean. I would defenititly recommend this company & the workforce easily - an excellent job.
the work was carreid out efficiently and well by 2 young men who were polite and courteous and who worked though some terrible weather conditions to do a good job
On time,as agreed,professional approach to task,very good timing preparation work,excellent adherence to plan of work,tidy after each days work,Completion of work and clearing up of old material carried removing this concern from our minds. The overall result is highly favorable and a wonderful improvement on the property.
Good experience. We are delighted with the finished job. The fitters were courteous and professional.
Workers were punctual, courteous and very obliging
I had realised for a while that i needed new windows, and the home design group contacted me at the right time, a representative came and gave me full details of installation and costs. Subsequently the windows and doors were fitted well and efficiently. Everyone concerned was very helpful. the Result was a big improvement
Excellent workmanship and product, no complaints
Excellent service from Darren and the fitting team would really recommend them
Excellent service from Darren and the fitting team would really recommend them
Excellent service from Darren and the fitting team would really recommend them
Everything carried out in a professional and courteous manner.
WARNING! This review may not be genuine.
I had all my windows replaced from hardwood double glazing to light oak PVC during the worst 2 days of the "Beast from the East " at the end of February. I cannot praise highly enough the work ethic of the two fitters Chris and Steve. They arrived at the time stated in spite of the awful road conditions in the hills where I live. They were polite, courteous and didn't complain once about the awful cold conditions they had to work in. Due to the very cold conditions a few problems occurred with some minor fittings but they kept me informed at all times what was happening and how it would be resolved. Due to the high winds there was a lot more dust and fine grit that blew inside the house than would normally occur however they hoovered and cleaned up after themselves every evening. Please ensure the 2 men receive my comments. very pleased with my new windows.
Work was carried out on time and efficiently, fitter was courteous and well mannered
excellent from start to finish. I am very pleaased with the work carried out and done to my complete satisfaction.
Completely satisfied with work! Would definitely use them again.
Very satisfactory service & quality products. Smooth & pleasant transaction & happy with finished product
Mr & Mrs Haighton - Carrickfergus Company Showcase - February 2018
The Home Design Group were delighted to work with Mr & Mrs Haighton of Carrickfergus in the transformation of their new home. We Installed their Roofline, Windows, Doors and Kitchen. Mr & Mrs Haighton choose a grey scheme for their kitchen and we just love it!
Great job by all involved
Our order was completed in no time from placing the order to completion. The fitters were very good clean and done a very good job and we have recomended them to a few other people.
Have recommended this company to our friends
I am well pleased with the work carried out at my property. It looks good and I hope it will last the full 15 years of the Guarantee.
Peter very professional. Work completed to a very high standard
Happy so far with the materials and how it was installed. Adam worked away and at the end cleared up any mess that was made. all and all is satisfactoy at this time.
Very Happy with the whole process, from point of sale to installation.
Very Satisfied with finished work no problems
I had to change the installation date a couple of times and everyone involved was very accommodating
First call experience from sales to completion of installation. Professional team !
Good professional contractor, fitting team are great bunch of lads, sorted out small issues for me, highly recommended team, Jim and Chris were very pleasant and professional, cleaned up on a daily basis.
This was by far the best installation team from start to finish. Paul and Phillip excelled my expectations in every way and were both courteous and professional at all times. their work ethic is beyond reproach The Home design group again were a superb company to deal with, and the quality of the windows and doors are fantastic. Thanks to the entire team.
Very efficient from start to finish. Pleased with quality of work and windows.
Mr Brown, Bangor Company Showcase - November 2017
Mr Brown was absolutely delighted with his recent install of white upvc fascia, soffits and guttering - he wrote the following into our GM: -
A most valuable asset and ambassadors for the company, these guys simply never stopped, their professionalism in their work, attention to detail and customer focus were impressive, they were polite, respectful and courteous at all times. They made every effort to ensure that the installation went smoothly, and fully met my requirements, nothing was a problem.
They arrived daily on time and worked until it was too dark to continue. At the end of every day they brushed up and left everything tidy and safe. At the end of the job, all surfaces were cleaned, everything was double checked to ensure that every element had been completed and to my satisfaction.
Even my neighbours and locals walking past commented on how good the work has been, and “what a brilliant job”. Pity both my adjacent neighbours have already had their homes finished.
Please ensure that my compliments are passed on to the guys, I’m truly grateful and we miss their “buzz” and “hive of activity”
Regards
Ian Bell
The entire process was carried our quickly and efficiently
Mr & Mrs Scannel - Crumlin Company Showcase - November 2017
A recent installation completed by the Home Design Group in Crumlin. Our customers went from timber frames to Oak uPVC Veka profile. All products come with a 10 year insurance back guarantee.
I had to delay the fitting of my windows and sliding doors for about 4 weeks, Home Design Group were very helpful, which I really appreciated. Everything was handled very professionally from ordering to installation.
The fitters worked very efficiently and carried out an excellent job
Both installers worked hard and were very courteous cleaning up after work first class work done by first class fitters.
The installation fitters were very polite and very fast, done a really good job very quickly
The men arrived at the time arranged and carried out their work well and efficiently.
We were extremely happy with the whole process and especially the fitters who stayed late both days to complete the job. They were extremely tidy workers.The salesman Peter was really helpful and at no time did we feel pressurised.We would highly recommend this company.
Excellent quality windows and doors fitted, we are absolutely delighted with the final result
Jason and Craig the two fitters did a great job, very attentive throughout, keeping me updated with their progress. They took all the old materials with them and left the site spotless. Very impressed.
Brilliant installation. Everyone involved were friendly, courteous and efficient.
Had great service nearly 6 years ago when i had windows, doors, fascia boards, guttering etc replaced. However, nearly 6 years on all the downpipes have faded due to the sun I presume, they were a caramel colour but the front part of them now is almost white! Just be careful of this as I was not aware this would happen after such a short time.
I was delighted with the door and window installation
This appears to be an excellent job and was carried out neatly and quietly with no disturbance to the family
We are very happy with our new windows. Florin is an excellent fitter, great workmanship, neat and tidy.
Very competent and professional workmen.
The sales rep - Stuart was courteous and knew his stuff, very down to earth and able to advise me on colours and styles.The fitter - Colin was courteous, went the extra mile for us, notified me of 4 broken tiles that had been put on with the wrong nails. Directed me on where to buy replacements. He did a very neat and tidy job on my house and I have recommended him to others.
Brian and Lawrence were great workers. Polite and courteous and nothing a bother to them.
One fitter who worked from 10am - 6.30pm - highly recommend Robert - excellent work.
Very pleased overall with the installation. Everyone we dealt with was courteous and professional.
I found it to be a surprisingly hassle-free experience, and the fitter (Colin) was tidy and efficient. I would be happy to recommend both product and installer to others.
Excellent job - friendly workshop brilliant. Can and will recommend Betterhomes.
The overall transaction with Stuart Doyle was very friendly and helpful. The fitters were also friendly and efficient. I was so pleased with the quality of the work and the way I was treated that I recommended Betterhomes to my sister and she had the same job done as I have.
The fitter who fitted our gutters and soffits etc. did an excellent job and he is very considerate. I would have no hesitation in recommending him to anyone.
Friendly and efficient service, good installers. Better homes group can be difficult to get hold of but when you do get them they are very helpful.
Professional & courteous service throughout.
Thank you for the work carried out the fitters were excellent, tidy and professional
Very pleased with the quality of the products and service.
Two very good and tidy installers, did a great job and even linked up my door bell again.
Adverse weather disrupted the work, but the fitters kept us informed of their work schedule. Much appreciated.
Completely satisfied with all members of the Better homes team. Professional and efficient.
The work requested was completed to a good standard. A very professional service overall.
Friendly, courteous, efficent and professional
Very good job done by the installers.
simply the best !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
We had new windows fitted 10th January and decided to have new patio doors which were installed today 8th February the workmanship is excellent the installers were polite and courteous and the quality of the windows and doors is excellent we would highly recommend this company a big thank you to all at Betterhomes and especially the salesman and installers.
I would like to congratulate Betterhomes on the professionalism of their employees (Paul & Phil). I would not hesitate to recommend Betterhomes to my family and friends. It all makes such a difference, and we cannot thank them enough. We would like to wish them all the best for the future.
One fitter carried out all the work. I was very pleased with the finished job. Would definitely recommend.
Had them out for quotation may not be the cheapest but the workmanship is second to none. Had my work completed and the customer service was impeccable, the workmen themselves treated my property with respect and were extremely polite and courteous, cannot recommend this firm highly enough. The service, the quality of materials and the workmanship is a good reflection on the price, worth every penny.
Got a kitchen refurbished from these guys and my kitchen has been completely transformed! From start to finish got an fantastic customer service. I don't usually leave feedback but making an exception. The fitters were superb and nothing was an issue. Customer service was also great with lots of communication. Wouldn't hesitate to use better homes again
Very happy with our new windows and doors and have ordered new patio doors to hopefully be fitted in the next 2 weeks.
Very happy with sales staff and fitting team. Honest and professional. Would recommend.
Everything was well explained by Mr Hammill. The fitters were very courteous and worked tirelessly to get the job done. Overall I have been impressed by the whole experience.
Fitters worked very well under extreme weather conditions
Excellent service through from sales rep, surveyor and fitters. Have used this firm several times before and will again.
I am very pleased with the product , the installation was of a high standard and without problems. I would recommend your product and installation team without hesitation.
Professional service from start to finish. We are delighted with our new fascia board and guttering. Darren the rep was fantastic and spent time with us to ensure we made the right choices. I would highly recommend Darren and the Betterhomes team to do any work that you may be considering to your home. Thanks again Darren
Got a door from this company couldn't fault it at all, fitters were clean and tidy left with no mess, i will be coming back for more in the future.
better homes done and amazing job fitting my kitchen Excellent service and workmanship would definitely recommend
Fitters coped well with rough weather condition boat trip & work during bad weather
Very impressed with fitters - extremely efficient and helpful.
All the above are true. We were very happy with the product and the fitters.One kitchen tile damaged after assurances that this would not happen.I have a letter from Betterhomes to this effect.We did enquire as to putting down our own dust sheets but were told by Betterhomes that this would not be necessary.The problem was that all the rooms that had windows fitted were covered in dustand debris. Plus there were stains" on a bed cover that cannot be taken out.This cover would need to be replaced.This is a pity as everything else went well. Betterhomes need to "fine tune" their commitments with regards to keeping their customers property clean and they should have more dust sheets and a commercial vac cleaner."
I would just like to comment briefly on the sales representative, Darren McKay, and the fitter, Colin Irvine.Darren - his knowledge and expertise about the product gave me the confidence and desire to have the work carried out to my home.Colin - an industrious and skilful fitter who did a first class job.
professional trustworthy from start to finish customer service was excellent
FITTERS WERE EFFICIENT AND TIDY
Courteous and professional throughout from representative to fitters.Friendly, and highly competent, efficient and tidy, I give the company top marks.
Colin, the fitter, was fantastic. really fussy about his work and cleared up after every day he was on site. Great result - no hesitation in recommending your Company- The only call back was to replace some pointing that was disturbed during moving the tiles to install new felt and BH are sending someone to fix this
Third time i have used this company.Team neat ,tidy and efficient as usual.No hesitation in recommending them to anyone.
Installers were clean and tidy and very pleasant to deal with
Front door still has issues but better homes are looking after it
I found the whole experience very satisfactory work was carried out efficiently.
Excellent service and workmanship would definitely recommend.
The work was done very efficiently by a really good team. I am very pleased with the outcome.
Delighted with my new windows and doors the work has been carried out to a very high standard
Don't touch this company. They promised a five star job which turned out to be far short of that. I ordered a front door costing £2,500.00. I had to stop the fitters adding trim to areas where it would look redicious and far too broad but they said they had nothing narrower in the van. They tyied up and I signed the documents. When I inspected the work closer I noticed that they had filled spaces with brown sealer and clear sealer. Obviously they had run out of brown sealer. These gaps have now opened up and are very obvious. After 14 months the door would not release the key. We phoned Better Homes and they wanted £50 to call and look at the problem telling us that the guarantee did not cover 'movable parts' which I assume is the whole locking system. To us the locking system is one of the main parts of any door. They told us to take up the matter with the sales person.....who has left the company.
Betterhomes has just completed a fabulous new sunroom at our home. Right from the start they have been very professional and we are thrilled with the outcome. The designer had a great eye for what would suit the property and it looks fabulous. Highly recommend to anyone wanting to invest in quality.
We ordered a conservatory with a solid roof from Betterhomes at the beginning of the year. The company project managed it right from the design through to the fit, including all the building work we needed. We are so delighted with the finished product, it far exceeds anything I was expecting. The fitters were lovely guys, very clean and tidy as they worked. Wouldn't hesitate to recommend this company.
Betterhomes have just fitted new windows and doors at our home. The whole process was excellent start to finish and we are delighted with the product and install. Would highly recommend.
A Quality Installation.Everything was completed very efficiently, with only minor snags in detail.The fitters were very clean and efficient, causing little or no disturbance to interior decoration. To be Highly Recommended.
2 men did an excellent job hard working and very courteous
have had our windows in a few weeks now and we are absolutely delighted with them, it has made a really big difference to the heat in our home. The "Dream Team" workmen who fitted the windows were William and Geordie, they were excellent. we would recommend them to anyone and we would recommend better homes windows to anyone as well thank you for a job well done
Despite set-backs due to bad weather the installer was able to complete the job quickly, professionally and courteously at a time which was convenient.
Fitters were more than helpful
i recently had windows a back door and french doors installed by Betterhomes and was very impressed by the quality of both product and workmanship the 2 fitters who installed them Geordie and William where professional,courteous helpful and always on time and hard working
i would strongly recommend Betterhomes to any one with out hesitation
Barge boards for dwelling house.
I would love to know how good the workmanship is, but unfortunately it is difficult to judge something which has yet to be fitted. Our order was placed on 1st April 2015. After several attempts to arrange for the work to take place, we were told that the delivery would be made and work completed before the end of September. This was postponed to 12th October and again to 23rd October and then there would be a further week's delay. Workmen duly arrived on Thursday, 29th October and surveyed the building and stated that they would collect the materials and fit them the next day. On Friday, 30th October a message was left on our answer phone advising that a team had called in sick and the work would be further delayed to this week, commencing 2nd November (still 2015). A phone call to Better Homes on Monday, 2nd November brought no satisfaction and the promise to return my call has yet to be fulfilled.
Having paid the required deposit on 1st April, it is most disappointing that we still await any action on the part of Better Homes.
Unfortunately, I was unable to delete the one star in the rating at the top of this message and I have to question the many good testimonials given for the Company.
They are first class windows
The installers were both prompt and efficient and very courteous. Job completed and we are very satisfied.
Installers very pleasant and helpful.
Very impressed with the work and the professionalism of the fitters.
THE FITTERS KIERON AND JOE WERE EXCELLENT AND PROFESSIONAL DOING THEIR JOB.SPENT TIME ASKING YOU IF YOU WERE SATISFIED WITH WORK AS THEY WENT ALONG
Installers carried out work to our complete satisfaction and were courteous and hard working.
I order a canopy in April this year and was given a completion date of 6 weeks. I contacted Betterhomes after the 6 week window and each phone call promised a return call but never received any. After a further 10 weeks I finally got speaking to the Manager, he told me that the canopy would be fitted soon, I was expecting 'soon' to be that week but no....it was finally fitted on the 14th week from order placed. The workmanship of the fitter was excellent, he was very pleasent and couteous. I am very happy with the finished product but extremely disappointed with the sales. It is unfortunate that a proper time scale could not have been given from the time I placed my order, this would have allowed me to have gone elsewhere as I needed the work done for a family wedding.
Can I say I would recommend Betterhomes? Yes for the finished product but unfortunately NO for their communication & sales team.
I would like to thank better homes for the tremendous job that they have done for us we got windows an doors work men very professional an courtious and most importantly very clean an efficient would recommend
Had the survey for the sofits, facia and guttering. "No problem" said the rep. A 6 week turn around. that was January. March came. guys showed up in a downpour, suggested that i wouldnt expect a dog to work in that weather. They were delighted. they returned in may. opps didnt have the equipment to do the back of the house. The guy who surveyed got the measurements wrong. OK, Back to the drawing board. Got a call yesterday, 11th august 2015. Sorry Mr Stewart we are unable to do the job, So much for the 6 week turnaround. Thanks for that. Mine is not BETTER HOME.
Windows replaced to our complete satisfaction
The fitters done great job and where very neat and tidy
They came when they said they were coming and left the house spotless
The windows fitted on 8th July
Betterhomes replaced our fascia and gutters and did a great job so I recommended them to my Dad for windows and door replacement. Once again they did a really great job-couldn't fault them. My only grievance is that Betterhomes DO NOT fulfil their promise of £100 cheque for referring and getting them more customers. I have phoned them and emailed them and all have been ignored!!!!!
I really would recommend this company for their work BUT, THEIR CUSTOMER SERVICE IS S>>>>
purchased a front door and back door from this company , no problems with the back door but the front door different story , totally utterly disappointed in the communication and how long it took to fix the problem , was told a lot of cock and bull from start to finish and still the door has problems with it , wish i had never purchased the door from them especially as the cost of the doors are very expensive ....
wouldnt recommend !!!
too much money to get poor quality and poor customer service
I AM HAPPY WITH ALL THAT HAS BEEN COMPLETED TO DATE
Fitters very courteous etc. Completed Totally professionally. The phone system stopped working on the day of the installation but the fitter rescued the system of communication with thier mobiles.
Any contact with Betterhomes was always to a very professional and courteous standard at every level. The guidance given by Paschal was helpful and enabled me to make an informed decision regarding my product choice. The fitters were friendly and courteous. Overall I am delighted and feel that I chose the right company and product.
Very competent installers. Very satisfied with finished product.
The workmen turned up spot on time (unlike most work men). They were tidy, polite and respectful. Two very nice young men. Thank you.
Am really pleased with my windows & doors, and the two fitters were really polite, and very efficient in their job, would certainly recommend, thank you
Well impressed with the windows and doors
The work was done and we are happy with the results to the roofline
Installers were excellent. They were professional and courteous and a pleasure to have about the house.
The efficiency and skills of the fitters were first rate.
They did the job very well and were very professional
Service was excellent with all involved from sale to installation.
Excellent from start to finish, very happy with service and product.
The installers were two lovely workers. Done a fantastic job. Fantastic workers,
Just keep on doing the professional job that you are doing. you will always find ways to improve if need be. We would like to thank adam for all his professional help also Cara at the office included in this as well.
The installation of windows went like clockwork from start to finish. We are very pleased with the final outcome of the installation, many thanks to Betterhomes!
Terrible what should have been a 2 day job took 7 months the fitters were crap and ignorant the windows leaked some had to be changed as they were put in to tight and could have popped out at any time they tried to blame everyone else and everything else even the builders who built the house 6 years before even though there had never been any problems before they got their hands on our windows please go to a better company
Delighted with work carried out.
Best company I have ever employed.
Delighted with work carried out.
Best company I have ever employed.
Thank you, another great job!
Excellent work by fitters very courteous and efficient. Home left very clean of work debris. Thank you.
Wouldnt recommed this company at all - after sales service - extremley poor. once they had received deposit I constantly had to chase for quotes, delivery & fitting dates.
Fitters were very good - clean quick tidy workers - only good thing about this company was the fitters.
No they were helpful, efficient and grafters. No improvement needed.
No they were helpful, efficient and grafters. No improvement needed.
No they were helpful, efficient and grafters. No improvement needed.
First class workmanship, thank you
100% satisfaction. Glad to say goodbye to my old style pvc windows. My new windows have given my home a fabulous facelift.
Very efficient and professional company.Will use them again .Thankyou.
Fitters were more than helpful in explaining anything I asked. They completed the job to an excellent standard from my view as a householder.
I am happy with all that has been donw apart from paying for vents in all window in bedrooms but apart from one, hoping to have that one installed soon I hope.
Excellent service from beginning to end.
The fitters did a great job. They were polite & very polite. I have already recommended Betterhomes to a number of people.
This was a very professional job and I cannot find anywhere that there could be improvements
Leslie and Conrad are/were the best workmen ever to do work for me - professional, efficient & courteous
No negative comments regarding how he installation was carried out, only possitive towards installers.
Very satisfactory good job
Long letter faxed to Betterhomes
Whole service great ans workmen even arrived early.
Great fitters Ciaran and Thomas
Very good and professional
Nice lads (fitters) who were pleasant and hard working
I am delighted with the servise and would recomend them to friends.
Fitter excellent. Would have no hesitation in recommending them to others. Very pleased with completed job. Thank you
From the salesman to office staff, surveyor and fitters an excellent job was done. Many thanks to you all.
From receptionist to sales rep, and fitters 100% perfect. Better homes is lucky to have them. Site left very very clean.
The sales representative and the two fitters were excellent. My wife and I are very well pleased with job and the workmanship
I have been entirely satisfied by the work carried out by Betterhomes. I have already recommended them.
Very efficient and courteous service
I have vertical venetian blinds. Unfortunately the brackets for wooden frames are not suitable for PVC frames. We were not made aware of this. I suggest that sales representatives be made aware of this.
Very satisfied with work and product would certainly recommend
The guy came & worked alone, his mate was off sick and did an excellent job - great worker.
Peter Cummingham was a pleasure to do business with. We really were not sure if we should go ahead but Peter was fantastic at putting us at our ease and being so accomodating and pleasant.
All the work was very well done
Adam was excellent from start to finish on the project. Kona & william displayed high levels of skill and were very courteous to our family
Roy Faulkner is a gentleman
Mr. Leslie McCarthy was a real gentleman in his mannerism and fitting - 100%
Excellent service very very pleased
Good professional contractor, fitting team are great bunch of lads, sorted out small issues for me, highly recommended team, Jim and Chris were very pleasant and professional, cleaned up on a daily basis.
This was by far the best installation team from start to finish. Paul and Phillip excelled my expectations in every way and were both courteous and professional at all times. their work ethic is beyond reproach The Home design group again were a superb company to deal with, and the quality of the windows and doors are fantastic. Thanks to the entire team.
The entire process was carried out quickly and efficiently
I had to delay the fitting of my windows and sliding doors for about 4 weeks, Home Design Group were very helpful, which I really appreciated. Everything was handled very professionally from ordering to installation.
The work was carried out from start to finish, with respect and hard work
A marvellous job really happy highly recommended great sufficient job would get work done again with them brilliant
WINDOWS AND DOORS, WHERE INSTALLED IN GOOD TIME, GOOD WORKMANSHIP, CLEAN AND TIDY ETC.ONLY HAD INSTALLERS BACK TO RESET THE LOCKING SETTINGS/LATCHES ON THE FRONT DOOR.OTHERWISE IT SEEMS TO BE A GOOD JOB, WILL ONLY KNOW FOR SURE WHEN FIRST WINTER IS OVER.
We have noticed a remarkable difference in the heat and noise of our home, 100% pleased with the whole process from start to finish, would have no hesitation in recommending
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