H S Windows Ltd

The worst double glaze company I have dealt with. Spend £47,000 on my new house. One year later still issues which have not been resolved. Emailed them more than 2 dozen times. They send the installers, most times without the right material. Total lack of communication between the fitter and the company. Use them at your own peril.

They installed our doors first week of January 2023. We are October now and our doors still not closing as they should. Have contacted them so many times i feel seek. Waiting for them to fix the issue. Until then i will write as many reviews as i can so other people do not experience this.

PLEASE AVIOD USING THIS BUISSNES. I don't even know where to start with this company. Their customer service is just awful. 2 and half years I have lived at this new property and there are constant problems. I contacted them 4 months ago with multiple problems including. 1. A front door that cant be locked in the summer due to cheap materials and drooping hinges 2. Warped Windows leaving an 8mm gap between window and frame 3. Windows that cant be locked due to broken lock 4. Window frames that are coming loose. It took them 6 weeks to send out a technician just to look at the problems and confirm they need fixing. The technician also broke one of my locks so now the my window next to my front door can be opened with the window lock in its locked position. I live in a ground floor flat and they have left me with a window that can be easily opened from the outside. The technician fixed nothing on this day and left me with a security risk. Its been six weeks since then and after multiple e-mails they will not organize a date to come back and actually fix the issues. The gaps in the windows are making my apartment freezing and putting the heating on is wasting my money as the heating leaves as soon as its turned off. I'm currently living in an apartment that can be easily broken into through a window that doesn't lock when closed, I cant put the heating on without burning through money at a time where energy prices are through the roof, a front door that cant be locked and windows that can't be opened. They know all these facts. I have sent them photo's and videos and they simply DO NOT CARE. I am now having to seek legal advice. Nitin their manager ( if you can call him that ) is constantly putting me off telling me he doesn't know when his technician will be free and will get back to me ( he never does ). A manager who doesn't know when his team is available is clearly not a manager. This business is an absolute joke. I cant stress this enough. PlEASE TAKE YOUR MONEY ELSEWHERE.

Please do not use this Company, totally unreliable and Customer Service extremely poor. So disappointed in there work and the shocking windows they have left us with.

Risk risk risk!!! Having contacted the company several times for repairs the response is very poor. Having spend several thousands on sliding doors, windows, doors and sky lights the risk is they will NOT honour the guarantee is something goes wrong! Nitin customer service is poor at best clearly avoidance is his tactic. Please read the other poor reviews as they true reflection of this company. Do not waste your money on product that will look good temp but does Not stand the test of time.

We had skylights with motors fitted by this company in 2019. The windows frequently break down. It is always difficult to get the company to come out to repair - they are meant to under the guarantee. Loads of missed appointments - workmen not turning up and workmen sent who do not know what they are doing. I would avoid this company at all costs! I suspect the 5 star reviews are all fake.

NO STARS WHATSOEVER. DO NOT GET WINDOWS FROM THESE COWBOYS Today - the third time the repair man apparently was going to show up and no-one arrived, no calls from HS. I call them to enquire. They say they will look into it and call back 5 minutes later...no call back. I try calling them several times since, no-one answers, the calls keep getting cut off. Absolute cowboys. I'd never spend any money with these jokers. Their guarantees are worthless. If you get windows from them, expect to waste a lot of time trying to get anything sorted for ultimately no result. Steer well clear.

NO STARS This company is an absolute joke! I have been phoning / emailing since July to get my window repaired under guarantee. I have now (apparently) had a repair person 3 times. The first time he was due to arrive on a Saturday morning. We heard nothing, then when I phoned up was told he'd actually come in the afternoon (when we were out as no - one had updated us). The next time the repair person was due to arrive within an allotted time frame I instead got a call asking me to have another look at my window and watch a video about how to repair it myself. The third time today again no show. No call to inform me of why/ when he might come instead. For the past 3 months customer services has never proactively phoned me, even when they say they will. It has been me pursuing endlessly and being fobbed off with 'definitely this time it will be resolved'. Really really shoddy customer service. I would absolutely never get my windows installed by your company as it is a part time job just trying to get a simple repair.

Appalling customer service and breaking terms of the guarantee contract held with them. I have been chasing repairs since August 2020 although some short time not possible due to Covid they have broken promises and lied to me at every turn. They never call you back, respond to an email or commit to dates. AVOID AT ALL COSTS.

Pros: Competitive price as they are a wholesale manufacturer; Sales team (eager to sell so spends time explaining different options) Cons: Once you sign the contract, there is very little follow-up, production and delivery delayed, customer service is non-existent at best, staff is rude, not on time, execution is very poor. You can read reviews on Google about the quality of their work and lack of follow-up in case of any issues. In my case, problems started even before installation, so enough said. I would never work with them again. Conclusion: Unless you are really really tight on budget, go with another vendor. Save yourself the heartache, headache and time in dealing with these irresponsible, unreliable and disrespectful team.

Even 1 star is too much for this supplier , never see this arrogant and untrusted

Absolutely appalling service. I have spent over £10k with this company and I am left with leaks and damaged walls and floors and a composite door that does not open. They do not return my calls and send somebody to come and "fix" the issues but they are still unresolved. Do not use this company.

Absolutely appalling service. I have spent over £10k with this company and I am left with leaks and damaged walls and floors and a composite door that does not open. They do not return my calls and send somebody to come and "fix" the issues but they are still unresolved. Do not use this company.

Very poor quality windows and not fitted properly as it is cold in my house because of this. The back door keeps sticking and making noise as you open and close it. Very cheap materials.

If I could rate a ZERO, I would. Skylights leaking for the second time. Windows now also leaking onto the wall, stripping away the paint. Front composite door still not opening. Reported the problem to them on Tuesday, they promised to send someone on Saturday morning and then call on Friday evening to say that nobody is coming because the staff member that booked the person didn't know the procedures and booked someone that doesn't work on Saturday!!!!! This is a Mickey Mouse company. Avoid at all costs.

If I could give a 0 star review I would. Avoid at all costs. I had a composite door fitted and it will not open! I have to use the back door to get into and out of the house which is not ideal. I have reported the problem to them for weeks over and over again and each time they come out they only provide a temporary fix. It is a massive health and safety issue. I have now started legal action. They may seem cheap and reasonably price but there is a catch! My advice is to go with somebody much more reputable and pay a bit more for peace of mind and quality.

I recently had double glazing, two skylights, a composite door and a set of bifold doors supplied and installed by HS Windows. The skylights were ill fitted and leaked all over the newly laid wooden floor causing us to re-lay replacement flooring at our own expense. We were promised (and paid for) motorised skylights but the fitter forgot to liaise with our builder on this and we were instead left with manual skylights without any refund on the price paid for the motorised set. To add insult to injury, the winder we were given was dented. The skylights were also scratched and looked awful. And, if that is not enough, the very expensive composite door is jammed and will not open. We have been calling the owner non-stop for three weeks and he keeps avoiding us. We have failed final Building Regs sign off because the door will not open. I have a young baby so this is not ideal as I have to take her around the back to get into the house. I have now instructed solicitors to commence legal action. I don't often take the time to write reviews but I hope my horrific experience can forewarn others.

Terrible company, terrible service, after sale service non existence...promises they can't keep....please avoid using this company at all costs.... Still waiting to fix my door even though it's under guarantee...their guarantee is meaningless and worthless ....DO NOT USE......

The worst company - you really must avoid these people. They installed all our doors and windows - we thought they were ok so we paid in full. then the council inspector came around and failed them as they don't meet regs (no vents on most) etc.. IF you use them - don't pay until the council signs off your work as once HS Windows has your money they avoid you. they won't pick up your calls or fix the issue. Im now lodging a complaint with FENSA.. this company have effectively Stolen our money.

Avoid this company! I had them replace windows and doors at my house and the workmanship is appalling. They caused damage to the house whilst they were carrying out the installation and left the property in a hazardous state. When I advised them of this they initially agreed to repair this at their cost. From that point forward they failed to send anyone to make the repairs, saying they were 'too busy' and 'couldn't find the right person'. They also failed to finish the installation - missing parts still not supplied 7 weeks later. They refuse to return phone calls, won't answer emails, won't supply documentation showing what has been installed. Their attitude towards customers is of casual comtempt once they have your money. They used to give good service in the past but upon checking with other customers I have found that they are overcommitted and using incompentant staff; everyone who has dealt with them recently is saying never again!