inline kitchens ltd

Avoid this company at all costs. This is the first time I have ever wrote a negative review about a company or business, personally I feel like any poor business doesn’t deserve the time it takes to write one but let this be a warning. This company will fob you off. They’ll deliberately not include items in your initial quote so that you think you’ve got a better price and add it on just before you want to order, increasing the cost by thousands of pounds. The parts won’t be elucidated so as a customer you are none the wiser. Quite the blow when you’re renovating a property & have budgeted for certain things, not to mention time sensitive. They will speak to you like you’re stupid because you have your own kitchen fitter (who happens to be the manager of a huge visual merchandising company with years of joinery experience, including kitchens) and have decided not to use theirs, they seem to think nobody will match up to their fitter and are very condescending about it. Their communication (or lack of) is abysmal, when you call to speak to somebody your promised your call will be returned, but low and behold it’s not, you’re forced to chase them for days on end. We have recently emailed (twice) to express our frustration and concerns but sadly this has been ignored. Working in a customer facing role myself, if an email from an upset customer landed in my inbox I’d be on the phone to them straight away trying to resolve it. This is the very basics of customer care, something that they are not at all familiar with. Ryan seems to think he knows everything there is to know about kitchens and worktops, so much so he kindly offered to visit a quartz worktop warehouse with us, I actually thought this was really good but it turned out he knew very little and was absolutely useless, I wasn’t sure if he’d just gone there to look at worktops for himself? He completely wasted our time, but I hope he found something he liked. The company uses a very cheap and unrealistic software for designing your kitchen (perfect if your over 70 & a little less au fait with tech), it is almost impossible to see your kitchen design and you very much have to rely on books and photos of the total 5 or 6 other kitchens they have installed in the past. On a slightly better note, the kitchen we chose was beautiful, however Inline are only suppliers of this kitchen, it is not their brand. If I was Second Nature or 1909 I’d be thinking twice about letting this company represent their brand and more importantly if you require a Second Nature or 1909 kitchen GO SOMEWHERE ELSE. Thankfully we had a back up plan as we had slight dubiety from the beginning and have managed to get our kitchen elsewhere from a wonderful company, that care about their customers and provide a much more professional service 😌 Along with many other people we have spoken to, it is irrefutable that we 100%, will never ever recommend this sorry state of a company.