inline kitchens ltd

I am absolutely flabbergasted by the incredibly bad customer service provided by this company. I was informed three weeks ago that inline-kitchens would be replacing a freezer in a kitchen they had put in. They were to phone me telling me when it would be done. When they hadn't phoned me after one week I went into their shop in Pontefract on Wednesday 11th November. They told me it would be delivered on Friday 13th or at the latest Monday 16th November. It didn't arrive and there was no phone call to explain when it might arrive. I rang again on Wednesday 18th November to be told that they didn't know what was happening but somebody would ring me back straight away to confirm delivery. They didn't ring back so I rang again on the Thursday and spoke to someone else who also said they didn't know what was happening and they would ring me back. When they hadn't rung me back by close of business on Thursday I sent them an e mail. This is now Tuesday 24th November and I have still received neither a phone call or a reply to my e mail. I have just got off the phone with them again and as I was explaining the sequence of events to the gentleman he continually interrupted me and told me it would be at least a further two weeks to be delivered. When I pointed out that AO will deliver the next day he muttered something about prices and then bluntly told me they didn't want the business and that thety would now not be sending a replacement freezer at all. This is a company with a complete and utter lack of concept of what customer service is and obviously they could not care less about the client they supplied with a fitted kitchen once they have been paid and their job as they see it is done. My advice would be to use a different company with a better customer service attitude. .