Mainpride Lofts Limited

I'll start by saying how happy we are with the actual work that Joe and the rest of the team carried out and how lovely the workers were. We are really happy with the end result. However, I agree with the other review. The management have serious communication issues and they will just tell lies to get you off their backs. We had days when no-one turned up when we were expecting workers and other days when workers turned up with no notice from the company. When you re schedule your work committments around having the work carried out it causes serious problems and loss of income. We also had a hole in the wall where a window was going for 8 weeks and in the end gave Mainpride the number of the window fitter we had previously used. We had scaffolding blocking the back door for a whole 4 days (the only fire exit out of the back of the house) and Neil had no intention of getting anyone out at a weekend to fix the problem. We had to foot the expense of fixing the door that the plasterer had to force under the scaffold too. When the work was complete we waited a week for the snags to be sorted but ended up getting someone in ourselves to fix the issues. Then Neil refused to give us the paperwork at the end of the project until we had paid the final installment. I was wary about doing this after reading reviews on several sites - however, we did pay but still had to wait 8 days for the paperwork ('it's in the post....!') which we only got becuase I went to the office to collect it. Steve in the office was also rude and would not listen to my complaint at all. I would say for every 11 calls I made to Neil I'd eventually get a text back. It cost far more than the initial quote purely because we were so frustrated we paid other people to fix problems that we encountered and for loss of earnings. For the hassle it caused us I'd steer clear - there are many other loft conversion companies out there with good prices!