Britannia Windows

In July 2018 we signed an order for three external doors. The surveyor didn't turn up because the office had not told him about the appointment so a second appointment had to be arranged. The front door was fine , although the lock may have to be replaced because the fitter agrees that it is now misbehaving. The back door and patio door were manufactured incorrectly, without vents and wrong size glass so had to be remade, finally installed in November 2018, four months after placing the order. A hinge on the back door had to be repaired and partly replaced in May 2019. The fitters were excellent but the office and admin systems are poor, resulting in missed appointment, non-communication, minimal apology for incorrect manufacture, resulting in delayed installation. The doors look good but it was a long haul to get the job done correctly and the lock/hinge are less satisfactory. We submitted a list of the problem issues in November but were still charged the full amount. In April, 9 months after placing the order, and when the lock and hinge were causing problems, we received Britannia's Customer Satisfaction Survey. How satisfied did they expect us to be?