Lancashire Double Glazing Group Limited

Sorry, I know it's long, but it may save you a lot of stress, time, and money. Please read. I normally never write reviews on products/items I have purchased, but I thought I would take some time out to save someone a lot of trouble. We put faith in this company as 20 years ago we had used it, and they did a great job. Now I can confidently say avoid this company at all costs. Our original installation date was: 29/09/23 waited 9 weeks to have 3 windows and a main front door fitted. On this date, we had two windows fitted. Apparently, these 2 guys were their best fitters in Lancashire. They damaged every wall on my newly decorated house to install one window in one room they damaged 4 walls, just no respect for someones property. We let that slide thats fine, and then we complained it took them 2 weeks to send 2 others to finish the job for the downstairs window and main door. When they left as you do you inspect the work and when we checked there were marks all over our brand new aluminium door finishing was awful they forgot to put a thumb turn which is really inconvenient for when you quickly need to open the door or for an emergency. A key is required to open the door from inside. The locking mechanism is trash. Every time you try to shut the door, it just drops down damaging the latch. We are unable to double lock the door. The colour didn't match what we had ordered as we ordered a darker shade of blue, but we were told it was correct. When checking their own website, it looks like a different shade. The finishing on the door is so bad they cut more than they should on some of the trims, and its visible. If you dont believe me, look at the pictures. The outside door handle has come loose. So it doesn't end there. We thought our windows were perfect they have knife marks on one, and for triple glazing, they are worse than my old double glazing windows. I can practically hear people speaking outside, and It feels like I have cars going through my house and not past it with the noise. It just never ends. I feel like the more we complain, the worse it gets. One worker would come to fix one issue and create another. We are now nearly at the end of November, and there no response on when they are going to come out to sort out the mess. It's just really stressful we can't even finish our house. To conclude, save yourself the trouble. im surprised to see some 5 star reviews. I wish they had carried out a good job for us. I guess we are not so lucky. I originally posted this review in november, but I was asked to take it down as they said they would do the job properly. As you can guess, this wasn't the case. They have tried to fix the issues, and they say its acceptable. We have complained to a senior manager he had no compassion at all for the delay or the work carried out. His last words were that you would have to pay for it or go through a legal battle. Would you pay for a job like this? I am just doing an update on the situation. Since 2 week have passed of being threatened by a male senior manager, they are still not willing to replace the parts that they have damaged, which is the frame of the door that they repaired. I will attach some more pictures of the repair that they tried to carry out. I also wanted the middle section to be rectified, which is damaged as well. The door doesn't shut properly still as when they carried out the repair where the keep is, it got pushed out. It is now catching, and the latch is hitting against it and damaging more. I have told them on countless calls that im not saying no to paying you. I just want you to replace the damaged sections as they tried to repair them, and im not satisfied with it. Which I don't think anyone would be. Im still being reasonable and nice and not revealing any names of the people involved. Once I spoke to them about these issues, I am now getting threatening calls from a female senior manager that I need to pay up, and now this is affecting our health. It's funny how the owner replies to the nice reviews?