DG Solutions (South East) Ltd

After a cold call, we agreed to have a salesman visit to give us a quote, which was meant to be valid for 12 months, which is the only reason we agreed to the visit. After a hard sell, we agreed to go ahead and paid a large deposit via credit card. However, a few days later, our financial situation changed and we could no longer afford to go ahead. We followed the instructions given in tiny-sized lettering on their contract and emailed their cancellation email address within 5 days of signing the contract, so well within their paltry 7-day cancellation policy on their terms and conditions. We received an emailed reply acknowledging the cancellation and advising that we would receive a cheque within 28 days. We couldn't understand why we had to wait so long - why not refund us straight away? But OK, if we've no option but to wait, we'll do that - despite the fact we needed the deposit back desperately. I sent a couple of emails within that 28-day waiting period, reminding them that we were expecting our deposit back by the agreed date, but never received any acknowledgement or reply. The 28-day waiting period end date came and went - still no cheque. Emailed them again, chasing it up. No reply. So, following their complaints procedure, I raised a complaint and should have received a reply within 5 working days. Heard nothing. In the end, we had to ask our credit card company to intervene, and DG Solutions had the audacity to say that they had no record of our request to cancel! They were still trying to steal our deposit! We gave the credit card company all the information we had, including the emailed acknowledgement of our cancellation from DG Solutions and we finally got our deposit back. Given our experience, plus the terrible reviews of others who have had very shoddy work carried out by DG Solutions, I am so very grateful that we didn't go ahead with this company. There are plenty of other REPUTABLE companies out there. Also, according to Companies House, DG Solutions was dissolved in 2018. Yet they still continued to trade 4 years later? I believe this company is now trading as EE Glazing.