DG Solutions (South East) Ltd

Its 0 stars from me As it stands a 1 star review is over what I would ideally like to put. On the 23rd June we completed a design with a sales rep at our house and paid the £4000 deposit with 28 days to cancel. The next day I emailed to cancel the order and had this response back: "Please refer to your contract with regards to any refund owing as this will be issued via cheque 28 days after the date you signed your contract agreement with DG Solutions." No problem we thought. 28 days would take us till 20th July and then we would receive our deposit back. Here we are on the 4th August and I still do not have my deposit back. Last week I rang to find out what was going on to be told that the deposit had been sent back but unfortunately we had not received it. After talking to a very rude lady called "Leanne" I spoke with Daniel (one of the MD's) and was told that I would be contact on Wednesday 2nd August to complete an over the phone bank transfer and I dutifully gave them my bank details. On 3rd August I emailed again to find out what was happening as I did not receive the phone call and I was fobbed off with " the email has been forwarded to accounts". I am not waiting for a return email, after sending 3 now with no response, to inform me of the address, so I know where to send a letter as per the instructions of my legal representation. All this and I never even wanted the conservatory!