DG Solutions (South East) Ltd

WARNING - Pressure selling to the elderly Please warn your elderly relatives (or anyone) against engaging with DG Solutions sales people who doorstep without appointment. My parents experienced pressure selling and cynical manipulation, where they were discouraged from contacting us, their daughters, to discuss the quote. They were offered a "discount" to sign up there and then and talked into paying a deposit of over £6K!!! The negotiator said they couldn’t pay by cheque, took their debit cards off them and read all the details out over the phone to someone in the office. So dangerous and highly unprofessional. My parents were not told how to cancel the order or about a cooling off period and spent over 24 hours in a state of panic until we reassured them that we would sort it. My sister and I are now helping them to cancel the order and get a refund. However, more than 14 days later, they have still not received their refund. Small claims court here we come! Remember, never give business or part with money to anyone who appears at your front door or calls over the phone. These people are VERY experienced in getting their sales. Always get recommendations and quotes from more than one company. We have reported them to Essex Trading Standards for possible doorstep crime. Also - by law the company have to refund you by the same method that they took payment, so don't accept any offers of cheques, when they insisted on payment by debit card, despite what they claimed on Trustpilot.