I don't normally submit reviews, but my experience with this company has been so awful, and I've given them ample chance to redeem themselves before I write this, and they've taken no notice.
The one and only reason this company gets any business is the 0% finance. I didn't need it, and the fact that they offered it (plus a 'discount' if you signed straightaway) rang huge alarm bells with me, but I still went with them as I wanted my terrible, unsafe doors sorted. Huge mistake!
I had my front and back doors replaced, so not an insignificant project and therefore revenue for them. Firstly, it was a really long wait, between the salesman's visit, and then the surveyor's appointment, and finally the the day of fitting.
The fitting day was arranged. Looking at all the correspondence, I could find no indication whatsoever of how long this may take.
Fitting day came and went, they failed to turn up. To be fair, I'd changed my mobile number. But they had my email address, and knew where I live (obviously) but didn't bother to go to the trouble of trying to track me down.
Eventually they turned up. Instantly I was advised that my front door had been fitted with the wrong glass. I had ordered frosted glass, but the fitted glass was clear. The fitters advised me that the glass would be refit so it was still advisable to go ahead with installation.
The fitters left. My front door handle, I then discover, does not work. It sticks, so that both opening, and locking, the door is really difficult. I feel like an idiot every time I enter or leave my house. I have to spend a good few minutes wrestling with the handle. I am sure all my neighbours are thinking, wow, those doors are brand new. How ripped off did she get?
I have of course contacted high tech about this. They have informed me that they will be back to fit the glass in two weeks' time. They will sort the handle then too, apparently. I had asked for some form of refund for all the trouble, but they have simply ignored my request.
I have replied asking them to at least sort the handle sooner - it's so bad, and worsening each day, that I'm really worried that soon I will be able to either open, or lock/unlock the door. So far, they have ignored that too, as I've received no response whatsoever.
Of course, something so basic as the handle clearly being faulty, has caused me to now worry about the overall quality of the doors.
I don't want anyone else to end up in my situation, hence the review. As it stands, I have a two week wait for the inconvenience of the subsequent visit to replace the glass. That's of course, if they turn up this time.
This is most definitely a company that takes your money, and runs. I am kicking myself for not listening to my gut when the salesman first came to see me. Ask yourself, if a company delivers a quality product at a good price (they are very expensive!), why they have gone into business with a finance company. And why they put the additional pressure on of the discount received with signing up straight away. You live and learn! I hope I can avoid someone else the hassle I have had. In short - AVOID. Avoid, avoid, AVOID!!!
