First Glass Windows Ltd

I was recommend this company by a family member as they did a good job. However, I am not impressed and will not be recommending this company to anybody. The fitter was very polite and wasn't pushy. However we paid our deposit and was told the surveyor would call soon. Nearly FIVE weeks later we finally received a call, but this was only after I called numerous times to find out what was happening. The Surveyor arranged a date for the next week, however on that day he called to say he wasn't coming because he had two cancellations and didn't want to wait around. He was told that no one was in so he couldn't call earlier that day. I found out a few days later he had gone round to measure up when he was told no one was in. He measured the front and then a neighbour let him round the back. This is is unacceptable, trespassing for one and we had questions we wanted to ask. I then spoke to him when I found and asked him to come back on a Sunday. The Sunday was arranged but the Saturday before he called and said 'the weather is meant to be nice and i want to go out, can i come Monday' Appalling behaviour and customer service. Eventually he came and measured and we was told we would get a call for a date. Two weeks later we finally got a date. I have complained to the company but on our part nothing has happened. I wouldn't use these again!