Essex Fascias & Windows Ltd.

Do not go anywhere near this company or any of their variously other named associated companies. They are the most incompetent, disorganised people it has ever been my misfortune to become involved with. The owners of these businesses (Dan Crocker & Jake Crocker) are totally without any conscience at the way they treat their unfortunate customers. With the exception of two of their workers (Toffee & Taylor) they employ unskilled inexperienced people and do nothing to monitor the quality of their work; indeed, they wouldn’t actually know what constitutes a decent job anyway as examples of their own workmanship are among the worst! I will not bore you with the saga of our dealings with them, but briefly they were contracted to do cladding, fascias and guttering on my property and the two adjoining properties. It was an absolute shambles from start to finish (well actually it’s never been finished to our satisfaction). They are impossible to contact; never respond to emails or letters and rarely answer the phone. If they do actually give you any dates, just ignore them; as they do themselves! If you are unfortunately caught up in a contract with them do not pay them any more money until you are totally satisfied that they have completed the job, and even then withhold at least 10% for a minimum of six months to see what faults develop once they’ve left; as it’s otherwise impossible to get them to come back to rectify any problems. If you happen to read any other more detailed reviews regarding their appalling workmanship, disorganisation and total disregard for their customers, you can believe it all. If you happen to read an occasional positive review, then those customers were very lucky and probably had only ‘Toffee’ & Taylor’ on the job. Whilst I wouldn’t class them as ‘Rouge Traders’ in the sense that they are out to deliberately fleece you; they are just completely inept and incompetent. Their sales man (Terry Williams) is a very nice chap and very plausible, but he has no influence on the work that is subsequently carried out, he just works on commission. By-the-way, if you take the trouble to try to find their ‘office’ you will find them in a ‘wooden box’ at the back of the ‘Foam-cut-to size’ business in Sutton Road (SS2 5FB), one glimpse of their ‘office’ will tell you the whole story! Do not in any circumstances get involved with these people! NB: I'm happy to provide a copy of my contract with EFW but this site is not allowing me to do so?