Newquay Plastics Limited

I almost never write reviews – if something is poor, I deal directly with the supplier, if it is good, I think that is what I paid for anyway. I am making an exception for Newquay Plastics. Having moved to a house with an amazing view I decided I wanted to remove the large window in the living area and replace it with one that was even bigger and went to the floor. I included Newquay Plastics in the firms I sought quotes from because I had heard their (very annoying but effective) radio advertising. I contacted five firms altogether, a mix of local, national and specialist. I would like to say that Newquay Plastics were competitive but actually they were the only firm prepared to take on the job at all. Everyone else presented me with a list of reasons why it could not be done. Newquay Plastics merely suggested that they would need to be very careful carrying a double glazed unit of toughed glass more than 2 meters square and weighing 120 kg, up 37 narrow, winding and stone sided steps. I received a visit the day after I rang for a quote. I was given a verbal quote on the spot, followed up with a written one which was adapted favorably as I refined what I wanted. I was given a date for a surveyor to visit and an installation date – both of which were kept to, and which were within weeks. Whilst I had to remove a radiator, everything else was handled by Newquay Plastics who removed block work and the old window (without damaging it as I intended to reuse it in a building in the garden), installed the new one, re-plastered the wall, removed all the rubbish and rubble, and returned the following day to complete the seals and finish off. They have also visited twice since to make minor adjustments at my request, and have been extremely responsive to communication whether by phone or email. They have provided me with all the relevant paperwork to show that the window was installed compliantly and I have a 10 year guarantee. I am absolutely delighted with my window and honestly cannot fault the product, service or firm. It astonishes me that something nobody else would touch could be done seemingly effortlessly by Newquay Plastics. I have no hesitation in recommending them.