Olympian Windows Ltd

Company Response

The installation was carried out with the up-most care and attention. However, the customer had a small list of issues. The customer claimed damage had been caused to her bedroom floors. I found a number of small scratches which may or may not have happened at the time of installation. I offered to remove the scratches but the customer refused saying that she wanted a professional to sand down and re-varnish both her entire floors at a cost of £450. The customer asked me to come to a financial arrangement with the bill which I refused but continued to offer to attend to the scratches myself. The back door lock required adjustment and was not bowed - this was completed during the installation. The customer found fault with the rendering under her windows. There was slight damage to the rendering during the course of installation which was corrected. When requesting payment the customer refused without her husband present and asked me to return on the following Wednesday. On the Monday I received a phone call from the customer saying that the patio door was leaking . I attended immediately and tested the doors and found no leak and the drainage system to be working as designed. I again asked for payment and the customer refused. The customer has paid for her windows but still refuses to pay for the patio doors.