Centurion Home Improvements Ltd t/a Safechoice Stratford Upon Avon

Still fighting them to get my deposit back. I only really get feedback via google reviews these days. This is the latest: Ordered and put down a deposit for a new front door back in November last year and am still waiting for an installation date. Communication was terrible, it was only through me chasing them that I found out it was going to be delayed at all. Callbacks are promised but never delivered. Complaint emails are left unresponded to despite being assured they had "gone to the owner of the company". I have to assume that whoever the owner is they care about customer service as much as the rest of them. I have asked for my deposit back and am still being ignored. Avoid!!! To add to this. They are now saying they are going to keep our deposit if we cancel, despite it being months late and with no eta in sight. Don't let this be you Apparently they want to converse with me via Google reviews. So which one if the below statements is factually incorrect? 1. The door is 4 months late. 2. I had to chase you to find out it was even going to be late. 3. You are going to withhold my deposit and not let me cancel. 4. Yes you did offer to replace the lock but when you found out you didn't have one you backed out. This lock costs £20 from amazon..... buy one!!! How long will I have to wait before you deem I have waited long enough? Will you still be withholding my deposit when it's 6 months late? We are almost 4 months in now. I would love to reach an agreement with you. Right now I will only accept a refund of my deposit and a cancellation. Do you really want to keep doing this in the public domain? I wonder how many potential buyers have seen this and had second thoughts? Update: Guess what I am still being ignored despite contacting them and asking what they would consider to be a fair resolution. Quote below: "May I suggest a resolution between both parties is found before you leave your final write up" Response from the owner a day ago Thank you for your review Dan. You appear to be using reviews in an attempt to manipulate Centurian whist discussing your contract with Centurian. May I suggest a resolution between both parties is found before you leave your final write up. This will avoid you relaying part information which is not factually correct and give good faith for a calm resolution to an ongoing order that centurian are still fulfilling. I have pasted Centurians original response before for your reference. You did indeed place and order in November 2021 and paid a small 10% deposit. You have been informed of the manufacturer delays which originates from Europe. Our service department also contacted you and offered to change your current door lock with one that had more keys which you said was the reason you were in a rush to get the new door fitted. (we also recommended simply getting more keys cut). We then became aware that your current lock was one that we couldn't change and you accepted this. We are sorry that you have a negative opinion of us but I can assure you and other customers who read our reviews that we are simply in a waiting room with you, other customers and many other companies. Things take longer at the moment Dan.