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About Surrey Design and Build Ltd

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March 2018
Please DO NOT USE THIS COMPANY. If you care where your hard earned money goes, stay away from Surrey Design. The customer service from Richard is diabolical. On the day work on my front door was due to start, after over an hour on from the agreed time, I found an email saying they would be late, no phonecall. When I rang to say I could have done with a call so I could make further arrangements with my own work, he said "well if you don't like it, I just won't come at all". He also put the phone down on me twice, once when I happened to mention in conversation I'd had other quotes for the work before settling on him. He has left me speechless at the lack of customer service, I don't want anyone else to suffer.

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