AWM Windows, Doors and Conservatories

I would strongly advise anyone considering AWM Windows and Doors to proceed with extreme caution. Our experience was one of the worst I have had with any supplier. We purchased a patio door set which arrived with a glass pane that shattered immediately after delivery, without being touched, which became the subject of dispute. When this was raised, instead of resolving the issue professionally, the company disputed the fault and repeatedly attempted to shift blame onto us. During this process, we were told we were “talking nonsense” and our experience was ignored multiple times. As the matter could not be resolved directly, I was forced to pursue a chargeback through my bank, which was ultimately decided in our favour. Even after this decision, AWM continued to reassert blame and dispute responsibility, despite the financial and formal dispute resolution already being made. There were also concerns regarding the accuracy of names/signatures on delivery documentation. Delivery records contained a name and signature which did not belong to anyone at our property, raising further concerns about transparency. Following the dispute resolution, collection of the goods was unnecessarily difficult. We were given very limited flexibility, poor communication, and informed at short notice that they could not provide a two-person collection team, forcing us to rearrange our schedules and provide assistance at our inconvenience. We made it explicitly clear that we would not handle the broken glass due to an existing shoulder injury and for personal safety reasons. During collection, the driver removed all items from our property. However, unbeknownst to us, the driver loaded the door set and one intact pane but abandoned the disputed broken pane several doors away from our property, leaning against a neighbour’s fence and out of our view. This created an obvious public safety hazard and remained there for over a week until I discovered it by chance. When we contacted AWM, instead of rectifying the issue, responses became scarce, hostile and unprofessional. AWM expected me to resume responsibility for the broken pane and move it to a “safe place” until they could arrange another collection. When I politely declined due to my shoulder injury and the risk of further harm, I was told I had “refused to” cooperate. Written correspondence then described me as “dismissive” and “obstructive” and included further accusations such as “from the point where you broke the glass in your possession”, despite us having cooperated throughout and maintained communication, often having to chase them for responses. The matter became serious enough to be formally reported to Vale of White Horse District Council as potential fly-tipping. An Environmental Enforcement Officer confirmed in writing that responsibility for the abandoned pane rested with AWM and contacted them directly. Only after council intervention did AWM finally return to remove the glass. In our experience, the company did not respond well when we exercised our consumer rights and pursued the appropriate formal routes to resolve both the chargeback and the abandoned pane. At no point should a customer have to involve their bank, local council, police, Citizens Advice and Trading Standards simply to resolve a disputed product and abandoned hazardous item. In total, this matter took almost 12 weeks to fully resolve, from the original delivery date of 25th March 2026 to the final pane being removed on 16th June 2026. This review is based entirely on documented emails, photographs, collection records and official council correspondence.