SHIRE CONSERVATORIES

Seven and a half years ago we had a large Ultra Frame Conservatory built by Sire Conservatories. Initially we were pleased with their work and friendliness. However, after a few months leaks started to develop in various parts of the roof. We contacted Shire and someone visited each time and patched the leaks up. This did not solve the problem as after a few months leaks started again and it was becoming frustrating. We went regularly away on holiday and returned to find the conservatory floor swimming in water. A number of items of furniture were also soiled by the dripping water. Eventually it was decided that a Rep. from Ultraframe visit our home to try and solve the problem and it was decided that the leaks were caused by poor fitting glass so new panes of glass were eventually fitted in these specific areas. To our horror this did not solve the problem as the roof started to leak again in this same area plus another area. Again Shire came out but could not solve the problem. By this time we were loosing patience because the building was not cheap to build, so another meeting was arranged between us , Shire and another Rep. from Ultraframe who commented that we had been very patient and he would not have accepted the situation we were in. We were left with the impression that no one seemed to know how to solve the problem. It was decided that the roof muntan bars would be replaced by Ultraframe with aluminium bars which Shire would fit. Weeks went by and although the roof was still leaking when it rained we did not hear anything from Shire. We only got a response when we contacted them and were told that they were trying in the end to arrange a date to come and fix the problem. After a further wait of about 9 months we decided that we had enough and contacted other dealers. During these visits we were told that the current roof was not fit for purpose. We decided to have the roof replaced at a high cost but we have no worries now as the matter has been resolved. I have contacted Shire and informed them what we had done and insultingly they said they were annoyed and asked why they were not given the opportunity. As this has been going for over 7 years I asked as a gesture of goodwill if they were willing to give us something towards our extra costs, inconvenience , worry and damage to furniture. They refused. This review is to warn others what they are likely to face if they purchase from this Company.