Pol Kefton Kitchens

TL:DR Avoid if you don’t need the stress of chasing and chasing (and being ignored). - We’re still missing a worktop - 16 months after the kitchen was fitted. - It took over 12 months to supply a missing doorknob. - Phone calls, messages with staff, texts and emails are not returned. Pol Kefton supplied and fitted our kitchen in Aug ‘20. They did a great job, in general, but forgot to build a pantry will sliding doors and fit a worktop as specified. Instead, it was just a cupboard. Several weeks later they retro fitted the sliding doors but the job was poor and the door mechanism scratched the doors. The worktop for inside the pantry was still on order - we’d need to wait for that. We’d also need to wait for a missing doorknob. They didn’t order the worktop. Or the doorknob. Emails. Texts. Messages left. Phone calls. Numerous visits to the showroom. They were all met with either periods of radio silence from the owner or promises that were not met. Eventually, more than 12 months later, there was some momentum again, but only after threatening legal action. The door knob arrived and some snags were attended to. The worktop, no. It hadn’t been ordered and could no longer be ordered. We’d need to choose a different worktop that doesn’t match the others. We found a supplier of the matching worktop online - but PK refuse to use that supplier. No idea why. Money? PK Owner / MD promised to bring some samples round “this week”. That was before Christmas. That didn’t happen and we’re back to having phone calls, messages and texts not answered or returned. Also, the cabinets wear so easily. That wear around the door knob is from finger nails. Reasons to avoid: - Stressful - Unprofessional - The cabinetry wears so poorly