Stratton Glass & Windows Limited

I would urge anyone thinking of using Stratton to think twice and consider other companies after our awful experience with them which continues. On a positive note, the builder who laid the foundation and who did the brickwork was superb, very hard working, helpful and friendly. Two fitters came out to construct the rest of the conservatory. One was lovely, the other not great. The electrician that came was surly, rude and unfriendly. The four electrical sockets were installed in the incorrect place; far too high up the wall, just one brick course lower than the windowsills. They look absolutely awful. The director of the company has repeatedly cited building  regulations which do not apply to additions to existing buildings (i.e. extensions and conservatories). Even if the regulations were applicable the sockets would still not be in the correct position. First the director told us it was in case of flooding (not true), then that the regulations mandated it (the regulations are not applicable) and then that the builder had decided to put them there of his own accord for 'ease of access', something we never asked for. The socket height should have matched those in the existing property. Even the face plates of the sockets were not put on straight and the overall finish and finesse of the finish of the conservatory on the whole is very poor. The director then blamed us as the customers for not specifying the socket height! He has done absolutely everything he can to shirk any responsibility and accountability on Strattons part. Dealing with the director of Stratton has been extremely stressful. Day after day I have been subjected to long, verbose emails repeating the same information ad infinitum. He has refused to carry out any of the other rectification work needed (work that has not been carried out properly in the first instance) because we have expressed our dissatisfaction regarding the socket placements. He has tried to claim it is "additional work" and "extra work". He has been obstructive, disingenuous, vexatious and has also lied multiple times. He has bullied and pressured us, been inflexible and has clearly never had any genuine interest in reaching a fair solution despite our legal rights under the Consumer Rights Act 2015. He has tried to offer us £500 off the final balance claiming that for that amount we can get a bricklayer and an electrician to move all four sockets. This is despite him visiting our property two days previously and agreeing with my partner that the work involved and the cost to move the sockets now that the conservatory is constructed would be significant and considerable. The lack of integrity has been notable from Stratton and has been very disappointing. The director is now threatening us with harassment from Strattons accounts department as according to him the final balance is overdue. This is despite work being outstanding on the conservatory. I was very excited to have our conservatory built, particularly as I am housebound and it gives me a room where I can at least sit and look out at the garden. However, the conduct of Stratton has killed any enthusiasm and excitement I had for the conservatory stone dead.  In view of Strattons intractability we have been forced to seek legal advice and it is now highly likely to end up in us having to pursue a legal claim against them. I would not recommend Stratton to anyone and I sincerely wish that we had never used them to build our conservatory. I would urge anyone to think twice before using this company. You will find the director very helpful and friendly when he is selling it to you but good luck to you if and when something goes wrong.