Outlook Windows Ltd

By far one of the worst companies we have ever dealt with. DO NOT USE THEM. We recently purchased a set of Bi-fold doors from them for our new extension on the condition that they will supply the doors in less than 4 weeks. They were very pleasant to deal with at the beginning but as soon as we made the order their customer service significantly declined. They would pass us from one person to another, claim they will call us back with a delivery date but never did. We had to constantly chase them and then they finally gave us a delivery date one week after when they promised us and to add to it they said we have to pick it up from their warehouse or they deliver it for an additional fee. We had no choice but to pay for the delivery but they were very rude in the way they spoke to us especially Steve & Colin. They refused to give an explanation as to why there was a delay although they said it was nothing to do with Covid and they refused to even apologise for the delay. One week does not sound too much but we had to pay our builders for one week of work out of our own pocket. Although they claim to be a family run business they were far from family friendly customer service and would not recommend anyone to buy anything from there. The whole situation could have been resolved if they simply offered an apology, or they could have waived off the delivery fee as a gesture of good will or even provided an explanation for the delay but they refused to do any of those things. As a customer we felt very let down and disappointed with their service and therefore are leaving this review