The quality of the installed canopy cannot be faulted! The installation was professional and well carried out. The installers cleaned up after themselves and were pleasant at all times! A seemingly pleasant transaction.. it was only once the cantilever supports were in place that the covering/roof was seen. I was expecting glass! No such luck! I immediately contacted head office, explained I was expecting glas, told by young lady, forcefully, that cantilevered canopies are only GLP! Read your contract! I did, no mention of glass or GLP on contract. NOT A HAPPY BUNNY!
Owner/Manager Director calls me, offers to take canopy down and fill in holes in wall, and refund my deposit. Am I happy with that? Would you be? NO!!!
So I have a canopy, I feel that the order form, which covers pretty much everything else, should state the covering (I wonder why it doesn’t).
Don’t misunderstand me what I have is acceptable, I just feel I was mislead by omission, rather than conned!
The salesman’s claim that I could safely stand on the canopy less believable now I have a non-glass product less believable.
Whilst believing I had a good deal for a glass product Ithink I paid top end for a different product. BUYER BEWARE!
3/5 stars by R Wright on April 13th 2018 Email Verified