Don't use New Wave, it doesn't give a s-h-1-t
New Wave should have no stars, how it manages to manipulate the review system I have no idea but if you are reading this to decide whether to buy from New Wave you should know that I have been informed by Claire Warren, I quote, she 'doesn't give a s-h-1-t' about resolving failed glazing in our so called 10 year Guaranteed doors. The service department of New Wave 'doesn't give a s-h-1-t'. The doors are very poor quality, the service from New Wave effectively non existent.
The whole experience of New Wave is riddled with poor quality doors, broken parts, cancelled dates, leaking installation, delays, broken promises & now the true explanation, New Wave doesn't give a s-h-1-t.
You can buy this design of slide and swing door from other sellers, avoid New Wave like the plague
We saw this door on exhibition at Home Renovating Show. We ere very impressed with it and even though it cost more than a regular bi fold door, we went for it! I am writing this review to warn you. It has been a heart wrenching journey.
We had the doors installed at the end of 2016 with our new extension. Customer service was very helpful. Emailed us all the necessary papers for warranty, PAYMENT and installation date smoothly. Since the installation, I have had problems with the doors. The main opening door keeps dropping and scrapping on the bottom. The installation team knew of the problem and told me that the company will be informed. No one came back, so I started calling customer service. Months on, the problems still prevailed. At first the company sent a man (Keith) to fix the door. Keith just tightened the hinges or add some washers to lift the door. Needless to say the problem was never fixed permanently. Then they sent someone else. This time, the serviceman removed the door, did a couple of “things” and the door was seemed fixed for a few months until winter 2017. We never used the door since we don’t go to the garden during the winter months. Come spring/summer we discovered the same problem recurring. I called customer service, Graz was no longer working there. Sarah/Katie took over. I explained the problems with the door. They sent Josh from manufacturing. He checked the door and discovered that the sash of the door needs to be replaced. He explained that the sash keeps dropping and therefore caused the problem. The tightening the hinge and adding washers would only temporarily fix the problem. I called customer service and Sarah then told me that they were informed and that they are going to replace the sash. Months on, no news. I called and left voicemail regularly. I also wrote emails. In August 2018, customer service set me an made an appointment to get the sash replaced. I stayed the whole day, no one showed up. I called and left voice messages. I even wrote emails. One fine day Kathy answered. Told me that Sarah is on leave. I waited and continued calling periodically. All was silent.
In November 2018 Katie finally took the call. Informed me that they has supply issue. This would be sorted by December. Come December, customer service could not be reached again. Finally, in early February, Sarah took my call. Told me that Kathy is fired. That she would personally attend to my problems now. Yay, right? No, she hasn’t called me back as she promised. The office is a small one, so that means it’s limited as to who you can find accountable. Customer service basically do what they like.
It’s April, I have called left more than a dozen messages. The company is busy with yet more trade shows. Ideal Home Show. If you are reading this, I would really ask you to think again. New Wave Doors are unique. Which means you can’t just call on anyone who can fix this problem. That is one of the reason why I persisted for so long. I am sure I am not the only one facing these problems. Forward this to anyone intending to buy this door. At this point, I am considering seeking legal advice to help me.
Sad thing is, this company has a good product, great sales team but awful (x 100) customer support and product manufacturing. Look at all the reviews and you will understand. I sincerely doubt that their positive reviewers are genuine.
UPDATE
New Wave contacted me after my review via Trustpilot. Asked for the details of my contract. Gave them immediately. My invoice number is BR30151 CS Ref: 16210
They have found my contract and said that customer service would get in touch with me within 24 hours. I will update this platform.
Update 3 May
Claire has contacted me via email. Said that they have arranged the door to be fitted on 8th May. I have asked for confirmation and called leaving a voicemail. As per usual, no one has called back. I will avail myself on the 8th. You will get an update.
Update 9 May
Installation team came. Door wrong size! New door shorter by 10mm. Cannot be installed. Written an email. Awaiting next solution.
Update 23 May
Claire Warran wrote to me and said that she needed to get the actually installation papers which was filed away since the installation of the door was done in 2016. She said she will get back to me in 1week. It’s been 2weeks. I emailed and left a message. So far no reply.
Update 5 June
Claire Warran has not responded so far. I have once again left voicemails and written emails. All silent. I have requested that she send someone to measure up the door if she can’t find the paperwork 🙄. I am proceeding with legal actions now.
Update 19 June
Claire Warren called me. She is sending someone to measure up the door and in two weeks time replace the faulty door. I will continue to update...
THIS COMPANY SHOULD BE SHUT DOWN BY TRADING STANDARDS.
(Just google their name and see just how many bad reviews there are)
Wish I had checked the reviews first.
DO NOT BUY FROM THIS COMPANY YOU WILL REGRET IT!!!
I recently bought a set of doors for around £6k the customer service was beyond a joke and no calls were ever returned the doors have still yet to be installed due to the worst information, support and lies upon lies provided.
Currently going through a legal battle to get money refunded.
Which I have been told by my solicitor I should win as the company is in breach of many trade agreements/ laws set out to protect customers from sub standard customer service.
Avoid this company at all costs
Just to clarify a few things after your response:
When ordering the doors we had scope to make the opening whatever size we wanted as the opening had not yet been built.
I discussed with the sales team what the basic standard size of the doors as obviously bespoke manufacture would cost more.
After purchasing the doors I was provided with 3 Emails all with different sizes which obviously gave some confusion.
We requested a sales member to come out and to advise, he was useless and confused things even more he even marked the sample track with a pen and said “this is where the opening dimension should start from” this was in front of 3 skilled builders who have carried out over £75,000 of fantastic renovation work in the house,
We then took the rest of the brickwork our and installed a heavy beam to the hight advised.
1 week prior to the install I phoned new wave many times requesting a sales man to call me back to check everything prior to the install, I did this everyday for 3 days with no call back, I even suggested a face time call to check everything, still nothing.
In the end I messaged one of the sales team direct requesting everything be checked prior to make sure there would be no complications on the install.
We still had a week to sort things out if anything was wrong.
Eventually I had a message response saying no one could assist until the weekend, and no delay or face time call was offered, I made my concerns very clear I wanted things checked before the install to insure a smooth process, I was dismissed and no reply given...
The installers then arrived at the house only to advise the opening was too big and the opening size should have included the track, not from where the salesman had marked on the track, the installer then said in front of multiple eye witnesses, “the sales team are useless and don’t have a clue what they are doing they do this all the time and we have to sort out all their f£&k ups”
I explained I tried everything possible to have things checked prior to the install but was ignored, the install team continued to make bad remarks about the sales team.
I then contacted New wave the next day to discuss and was told my builder was to blame and I would have to pay £700 for them to come out again, I was absolutely furious as the crap customer service and bad information from the sales man marking things up wrong caused the doors not to be installed, we had plenty of time to put things right had they only gave a crap and responded to the customers requests to check things even a face time call would have done. (But then you only have to read the reviews to see that the customer service team do not respond to anyone)
I then got my solicitor involved and straight away they said New wave are in breach of The Supply of Goods and Services Act 1982 and or the Consumer Rights Act 2015 and I have now issued proceedings against new wave to either install the doors or provide a refund in full.
New wave had the standard 2 weeks to respond to the court and haven’t so a CCJ will now be issued.
Further more after meeting with my solicitor they requested technical details on the doors to make sure the company is following all other legal regulations to trade in the uk.
I have requested this information as a legal right as a paying customer on 2 occasions now but have yet to receive this,
By regulations I mean CE marking and other British Standards of the product which since 2013 has been a legal requirement,
If the company can’t provide this then one can only presume the product is being sold illegally, (hopefully this isn’t the case and new wave will provide this detail soon)
I will continue with the legal battle until the doors are refunded or installed and will update again soon.
THIS COMPANY SHOULD BE SHUT DOWN BY TRADING STANDARDS.
(Just google their name and see just how many bad reviews there are)
Wish I had checked the reviews first.
DO NOT BUY FROM THIS COMPANY YOU WILL REGRET IT!!!
I recently bought a set of doors for around £6k the customer service was beyond a joke and no calls were ever returned the doors have still yet to be installed due to the worst information, support and lies upon lies provided.
Currently going through a legal battle to get money refunded.
Which I have been told by my solicitor I should win as the company is in breach of many trade agreements/ laws set out to protect customers from sub standard customer service.
Avoid this company at all costs
Just to clarify a few things after your response:
When ordering the doors we scope to make the opening whatever size we wanted as the opening had not yet been built.
I discussed with the sales team what the basic standard size of the doors as obviously bespoke manufacture would cost more.
After purchasing the doors I was provided with 3 Emails all with different sizes which obviously gave some confusion.
We requested a sales member to come out and to advise, he was useless and confused things even more he even marked the track and said this is where the opening dimension should start from, this was in front of 3 skilled builders who have carried out over £75,000 of fantastic renovation work in the house,
We then took the rest of the brickwork our and installed a heavy beam to the hight advised.
1 week prior to the install I phoned new wave many times requesting a sales man to call me back to check everything prior to the install, I did this everyday for 3 days with no call back, I even suggested a face time call to check everything, still nothing.
In the end I messaged one of the sales team direct requesting everything be checked prior to make sure there would be no complications on the install.
We still had a week to sort things out if anything was wrong.
Eventually I had a message response saying no one could assist until the weekend, and no delay or face time call was offered, I made my concerns very clear I wanted things checked before the install to insure a smooth process, I was dismissed and no reply given...
The installers then arrived at the house only to advise the opening was too big and the opening size should have included the track, not from where the salesman had marked on the track, the installer then said in front of multiple eye witnesses, “the sales team are useless and don’t have a clue what they are doing they do this all the time and we have to sort out all their f£&k ups”
I explained I tried everything possible to have things checked prior to the install but was ignored, the install team continued to make bad remarks about the sales team.
I then contacted New wave the next day to discuss and was told my builder was to blame and I would have to pay £700 for them to come out again, I was absolutely furious as the crap customer service and bad information from the sales man marking things up wrong caused the doors not to be installed, we had plenty of time to put things right had they only gave a crap and responded to the customers requests to check things even a face time call would have done. (But then you only have to read the reviews to see that the customer service team do not respond to anyone)
I then got my solicitor involved and straight away they said New wave are in breach of The Supply of Goods and Services Act 1982 and or the Consumer Rights Act 2015 and I have now issued proceedings against new wave to either install the doors or provide a refund in full.
New wave had the standard 2 weeks to respond to the court and haven’t so a CCJ will now be issued.
Further more after meeting with my solicitor they requested technical details on the doors to make sure the company is following all other legal regulations to trade in the uk.
I have requested this information as a legal right as a paying customer on 2 occasions now but have yet to receive this,
By regulations I mean CE marking and other British Standards of the product which since 2013 has been a legal requirement,
If the company can’t provide this then one can only presume the product is being sold illegally, (hopefully this isn’t the case and new wave will provide this detail soon)
I will continue with the legal battle until the doors are refunded or installed and will update again soon.
THIS COMPANY SHOULD BE SHUT DOWN BY TRADING STANDARDS.
(Just google their name and see just how many bad reviews there are)
Wish I had checked the reviews first.
DO NOT BUY FROM THIS COMPANY YOU WILL REGRET IT!!!
I recently bought a set of doors for around £6k the customer service was beyond a joke and no calls were ever returned the doors have still yet to be installed due to the worst information, support and lies upon lies provided.
Currently going through a legal battle to get money refunded.
Which I have been told by my solicitor I should win as the company is in breach of many trade agreements/ laws set out to protect customers from sub standard customer service.
Avoid this company at all costs
Company Response
Mr Hughes,
The contents of this revue are malicious, deliberately misleading and significantly at variance with the facts of this matter.
Your doors were made to the sizes agreed with you and your builder, and confirmed by you in a document bearing your signature.
Our installation team attended site but were unable to install your doors as the aperture was the incorrect size and logically there has to be a charge for a second visit. This is all covered in your
pre-installation pack, which stresses the importance of checking with your builder to make sure that the aperture is ready for installation.
We have tried to help you with this but instead you have chosen to abuse the integrity of on-line review platforms as a source of genuine customer feedback, to post vexatious and malicious content in an attempt to force us to pay for your mistake.
This matter is now with our lawyers.
Regards,
New Wave
I ordered my doors from this company 6 weeks ago instead of going to Panoramic Doors (who my neighbour used and had his doors installed 2 weeks ago).
The sales lady Claire was very accommodating and once she got my deposit she gave me a delivery date of the 9th October 2018. As I'm a freelancer for work and known all over the country teaching Law and Accounting, I have to book work well in advance so gave up a day's pay to wait for these doors. On the day of the 9th NO ONE turned up.
I called them and was told no one would be installing the doors that day, but that no one knew why.
At this point Katie now told me she knew nothing about my order or delivery and would pass me to Adrianna- who also knew NOTHING about my order, delivery or installation. No one called me back until after I had rang this company 20 TIMES to find out what was going on.
Even then there was never any apology or compensation for my time or costs and the doors still havent arrived yet. Supposedly they will arrive this week Friday but only because my poor old mum who's a pensioner, has to come from Hampshire to London to wait for these fitters.
The fitters so far have been great the first time I met them. Helpful and keen to do a good job.
Neither employees Claire nor Adrianna have ever respected that a customer who pays SIX THOUSAND POUNDS for doors needs to have a timeline for delivery and adequate customer contact.
Today they even invented a fictitious phone call to me claiming they called me to inform me of delivery dates to insult my intelligence further and also said they wouldn't compensate me due to this being a problem from their supplier!
They never admit responsibility for their poor communication and service instead blaming their supply chain- who in fairness are probably doing a much better job than them if the doors are manufactured well.
I will be reviewing their company post installation to let you and other public forums know how it goes.
This is only a 1 star review but I am hoping that this will improve over the next week or so.....My wife and I first saw this company at the NEC earlier in the year, first impressions were good and we quickly agreed to purchase 3 sets of doors with a small deposit. The doors are destined for an extension to the rear of our house. On the 6th of July Rich, the salesman that we were dealing with pressed us for a further deposit (£3188) on the basis that the company only purchased aluminium once every two weeks and wanted to get the metal ordered to guarantee no delay on our doors. Rich came out out to do a site survey on the 23rd of July and told us in front of our builder that our doors would be fitted within 4 wks. On the day of the survey Rich turned up 4 hours early which ordinarily would not have been a problem, he had asked for the builder to also be present so away he went to return later. When he did return he turned up without any ladders or even details of the designs we had supplied and agreed on. We now realise he wasn't even equipped to carry out an adequate survey. In the end he used my own ladders and the builder helped with the measurements who also left him with the steel designs with measurements for the shaped window. When all of measurements were done I was asked to sign a form with all of the sizes on and was assured by Rich that the form was only 'To prove that I have been here'. I have subsequently found out that this was in fact an order form. At this time alarm bells should have started. We then spent the next 4 weeks attempting to speak with Rich to finalise the design, on 2 occasions he answered the phone and promised to send a builders pack (twice), nothing has ever arrived. After that there was no contact, despite leaving numerous messages he never called back, on 1 occasion I actually heard him in the back ground talking to some one else only to be assured that he was out of the office. Out of desperation and with the intention of speaking to a manager of some sort I called customer service and spoke with Claire. She pulled the order from a drawer and basicaly said that our order had been with her for a month. In fairness Claire has done her best to move this along and has prioritised our order, even calling me on her day off to make sure that I had received an order form. Claire couldn't make sense of Rich's survey so arranged for a fitter to come out and do it again, this time it was done properly. Finally a date for delivery was agreed, unfortunately this has now been further delayed and my builder has again had to reorganise his work. Communication with this company is exceptionally poor, calls are rarely returned in a timely way and I am constantly having to chase updates. We are spending a large amount of money on doors from New Wave and I am not entirely confident that they will arrive, ever!
Unfortunately no stars not an option and I’ve not even received the doors yet - therein lies the problem.
I can’t warn people against this company strongly enough. Not only have they continued to put back installation date they have also failed to keep me up to date with further delays, despite promises to the contrary. I’m currently being told they hope to be able to deliver in September, 3 months after ordering and even longer since paid deposit. Despite the fact the issue appears to be they don’t have the materials to even begin making the doors they are saying refund of deposit is not possible and will leave me unable to move into my house.
If I had the chance again I’d go elsewhere however nice they might tell you their doors are.
AVOID AT ALL COSTS!
This is the worst company I have ever dealt with.
If I could give them 0 stars I would.
Not interested in helping fix issues, once they have your money.... good luck!! I have sent 5 emails and left 5 voicemails and no reply yet. My doors were installed a year ago and are now broken so I cannot access my garden. The installation in 2017 was one of the most stressful experiences of my entire life due to their appalling attitude and money grabbing ways, and I had hoped I would never have to deal with these vile people again. Sadly the doors are now not working and I cannot get anyone at the office to talk to me.
The hinged door has dropped and I cannot open it. The sliding doors keep coming out of their holding - unless you have a lot of upper body strength there's no way you could use these doors.
I wish I had never used them. All of this was at the end of a 2 year renovation project that had several hurdles to overcome, but nothing came close to the terrible attitude of the staff at New Wave.
Please avoid and save yourself the trouble.
I bought a 4 panel slide and twist window (4m long) that was installed on 24 Oct 2017. The product looks good and it seemed to really enhance my new extension. Unfortunately, little I knew when I bought it about the poor quality of this product and the even poorer quality of the customer service. I regret having made the decision to go for it.
In a nutshell, the good weather during the early May 2018 bank holiday gave me finally the chance to open the window and enjoy this feature after winter. Shame that the 28 degree temperature of those days had melt the glue of the "tape" that covers the rails over which the window panels slide. As I slid the panels, that tape completely deformed and stretched under my eyes. It didn't go back to position, and had to cut a section of it to be able to close the window. Now, I can only open the main door while none of the other three panels can be slid from their closed position.
After a number of attempts to contact the customer service via phone and email, I finally managed to speak with Sarah around the late May bank holiday. She sent me a form to fill explaining the problem. I sent it back on May, 29 2018. After three weeks, I haven't been notified that the filled form was received and what they intend to do. I emailed last weeks asking for an update and got no answer, I tried to call the office several times, and even left a couple of messages but nobody has comeback to me yet.
Goes without saying that in all conscience I cannot recommend this product to anybody. As for me, I hope that the company will have the decency to come back to me and address the problem as soon as possible avoiding me further inconvenience and before summer ends, as well as that I can add an happy ending to this review. Otherwise, I'll need to seek legal advice.
Extremely low quality. Doors swell and buckle in the sun. On very hot days you cannot open the doors without forcing them open then you need to go outside and force them closed. Customer service is atrocious. Try phoning them they have now removed the customer service option as they do not have any. Had my doors installed nearly 2 years ago and after many many many calls and eventually a few hard fought visits I am still waiting for they product to be finished. When they first fitted them a pain of glass was missing so they left me with an insecure for neary2 months! I had to board it up myself. The fitters they eventually send are useless and do not know the product, they usually leave me with more problems than when they arrived. ( except last 2 that came who were very good). If you want warped doors that don’t open and like spending hours on the phone speaking to different people who promise everything but do nothing then these are the doors for you!
I have paid for service call out about 2 weeks ago. I was promised by Sarah from New Wave Doors that she will arrange to have our doors serviced based on initial report from her workmen.
To date - since last 2 weeks, I have left numerous messages and emails to which no one from New Wave Doors has replied.
I advise all prospective customers to look elsewhere for bifold doors as its worth paying extra to guarantee after care service.
All New Wave Doors are interested is money money & money. Nothing else
Very disappointed with this company. Bad communication still waiting for the work to be finished trim coming away and a gap appearing
Would not recommend
Had been awaiting delivery of our doors week beginning 7 September to complete a build. Informed just two weeks before that date that doors will now not be ready until 1 October blaming metal supply problems. Very disappointed with method of communication and nature of it at such late notice. Means a 7 week lead time turning into a 10 week lead time - buyers beware!!
The doors themselves are good but every time there is a problem with them it is a nightmare to get through to customer service to get someone out to fix them . I am now into my third week of leaving messages . For anyone thinking of buying these doors . I would recommend that you use another company .
Doors finally fitted and work fine, minor, almost unnoticable damage sorted within the week.
However, suggest that New Wave improve their service as follows:
1. Improve their office to fitters communications , surveyor was sent to our old address in Essex instead of Dorset.
2. Establishing a date for fitting took a long time during the lockdown and no phone contact possible. We were given only a 'week beginning' rather than a specific until the last moment.
3. Payment and site arrangements were very wordy and put almost everything down to the customer - in order that they are not responsible for problems?
4. Give the fitters some new shirts and tell them not to use them as rags to wipe off excessive sealer material, very bad image!
3*.
Happy with our product but delays were not helpful.
Fitting staff were excellent, office staff not so much.
Communication at times was appalling. They need to get better at returning emails and phone calls in a speedier manner.
However we are very happy with our doors.
Our main concern was poor communication throughout the contract, with many phone calls going un-answered or not returned, however in the end we are happy and would recommend New Wave to others.
Onsite communication with installers was good, however communication from the office throughout wasn't satisfactory. Katie has been good towards the end of the contract.
The doors are excellent, and we love then, but we are experiencing issues with the blinds, which remains un-resolved to date.
3.5*
Happy with our doors and the installers work was excellent.
Customer service communication was not as frequent as i would have liked, this needs to improve.
3.5*/5
Fitters were courteous & efficient in their work, and completed the installation professionally.
We are very happy with the product supplied and would gladly recommend them to others.
Communication does need work. After order placed we didnt hear from them for a while, and a few emails did go un-answered.
Given a score of 3* but would have been much higher if communication was better.
Mike and Connor were great onsite, with Connor having his birthday whilst he was here!
We are very happy with our doors which work and look great.
Communication with the office was poor at times, and we found it hard to get hold of Sarah who needs more support. When we did speak, she was very helpful and did a great job, maybe she just needs more support.
Would definitely recommend New Wave Store.
Company Response
Jo,
Many thanks for taking the time to review your product and service. Delighted you are so happy with your door.
Just for your information, we take all feedback constructively, and are adding new members to our customer service and aftercare teams all the time, to improve our customers overall experience. So apologies that our communication wasn't 100% during your contract.
Kind regards,
New Wave Store
www.newwavestore.co.uk
The company's customer service did improve at the end, and dealing with the problem that arose was handles efficiently, courteously and promptly - and the doors are great.
Company Response
Kerry,
Many thanks for taking the time to review your product and service. Delighted you are so happy with your door.
Just for your information, we take all feedback constructively, and are adding new members to our customer service and aftercare teams all the time, to improve our customers overall experience. So apologies that our communication wasn't 100% during your contract.
Kind regards,
New Wave Store
www.newwavestore.co.uk
The process from the order to installation was good ,communication was good, Fitters were great
very happy with the new doors
I am happy with my New Wave doors , Communication with the office was good & the fitters installed quickly also cleared up after themselves.
3 tips
Nice looking doors and I like the swing and fold without taking up any internal space. Three things I would suggest to get 5 stars:
1. Always ask the company to survey the final aperture - the customer may be confident but it’s not worth the risk of finding a problem at installation. Which would also cost £1500 for a second visit (it’s in the small print). I sensed a reluctance to come out but luckily my builder got it right to within a millimetre so install went as planned. The company should make that offer so there’s no dispute later.
2. Advise the customer not to plaster the aperture reveals if possible - there will inevitably be small gaps against the frame which are better dealt with by plastering later rather than trying to hide with long trims.
3. Linked to 2 above - could the install team carry trims to match the most common colours (white) to complete the job on site rather than the client source after the job.
We were lucky in that we had a good builder who got it right and we did recheck with the company a few times around thresholds etc to build some confidence. Very happy with the doors so far and the price was fair compared to quotes I’ve had for similar windows.
We are very happy with our experience with New Wave Store Ltd. The staff were friendly, helpful, and efficient. The doors look good and are performing well, so we have no complaints.
I would have preferred the option to pay by credit card in order to derive the additional consumer protection that comes with this method of payment, which is why I have not awarded the fifth star.
Very happy with product & installation.
However not always able to get through on the telephone.
Communication could be improved, and this did let down the overall customer service experience.
However, the work was carried out in a professional manner, and we are happy with our doors.
Fitters were clean and quick and did a very professional job.
Communication could be better.
Overall Delighted!
From our initial visit to their factory unit and showroom to the actual instillation, we are delighted with the doors and the service from New Wave Doors. However, the doors have only been installed for a couple of weeks and we haven’t yet put them to use as the room that they are in has yet to be finished and occupied. As a result, we can’t make further comment on our experience with the operation of the doors. Nonetheless, so far, so good.
Mike was very polite during installation and demonstrated the products to us well.
Looking forward to using our doors!
Very happy with doors, and installation went very well.
Would gladly recommend New Wave to anyone.
Communication wasn't great but happy with our doors.
Would recommend New Wave.
Fitters were great, some issues with provisioning but all sorted amicably.
Better communication when things go wrong, but issues experienced were probably one off.
A good tidy job, communication could be better.
4*
Overall good product and service. Few small issues such as incorrect bank coordinates given which could have resulted in missing money need to be addressed.
We have a stiff blind and damaged handles but these issues are being dealt with.
Happy with product and service, and would recommend New Wave to others.
Would have preferred to have paid via card.
Very happy with our doors and the installers were excellent!
Would have liked more notice between final payment request and door instalation.
Thanks
Tim
Slight delay in the product and communication being better would have given 5 *'s.
But Overall i would recommend New Wave.
Isaac.
5* for fitting and product but 1* for communication and service.
The doors are lovely and we are very happy with them, however customer service and contact needs serious work and customer needs to be kept up to date and in the loop.
Dave Mallard
Happy with product and service received from New Wave.
Would recommend to others.
4*
Very happy with the product, however better communication and certainty on delivery dates would have helped.
4*Fitters very friendly and efficient, and excellent service with a next day service call.
Doors are great and we are very happy with them.
Would recommend the doors and the company to others.
However, communication at times was unsatisfactory but did get much better towards the end.
Very happy with our doors, and would recommend the company, however communication could do with improvement.
Communication was not satisfactory throughout the contract, which I found very frustrating.
The doors and the fitters were great.
Would happily recommend.
My new waves are just what we wanted with our extension, the office was at times slow to return my calls but my overall experience is good. We opted for 3 sets of aluminium doors which really finish off the room.
Very happy with our doors, the office was sometimes difficult to get hold off leading to some frustration.
Could not fault the fitters we polite and clean and tidy.
Fitters were courteous and efficient, and installation was completed professionally. Communication was satisfactory. We are very happy with the product supplied by New Wave.
The product i would recommend, and final fitter Mike & Connor I would also recommend, but the customer service does need attending to.
Initial installer, Keith, needs to be make accountable for his incomplete and sub-standard work, and the office could could speed up correcting problems.
The doors were made and fitted to the highest quality! Over the moon with the final outcome.
Overall very happy with the products and installation.
Mike and Connor were great on site.
Office communication needs to be improved upon.
Company Response
Rachel,
Many thanks for taking the time to review your product and service. Delighted you are so happy with your door.
Just for your information, we take all feedback constructively, and are adding new members to our customer service and aftercare teams all the time, to improve our customers overall experience. So apologies that our communication wasn't 100% during your contract.
Kind regards,
New Wave Store
www.newwavestore.co.uk
Mike and Connor our installers were great. Worked tidily and efficiently.
We are very happy with the product and service we have received from New Wave Store, and would happily recommend.
Company Response
Wayne,
Many thanks for taking the time to review your product and service. Delighted you are so happy.
Kind regards,
New Wave Store
www.newwavestore.co.uk
Great doors that we would recommend to any potential New Wave Customer. Fitting team were fantastic, very efficient in their job and completed our installation with such a professional manor. The only improvement i would have is if the communication was to a better satisfaction.
We had our doors installed by Dave the fitter and his work mate to be very polite and professional while fitting our doors. It was so nice to see tradesman tidy up behind them and help with any questions or queries i had on the doors themselves. I have to say we are very happy with the doors and cant wait to use them. The only thing stopping this being a 5 star review is the communication side of things with New Wave, i would just like a little more communication of what day the doors were being fitted. Overall though the doors are fantastic and i would strongly recommend these doors to anyone potential having any kind of extension on their home.
Fantastic Efficiency from both Mike and Connor and they were so professional too!!! Earlier communication regarding our fitting date would be an improvement on your service levels however i have to say these doors are fantastic and we would highly recommend them to anyone looking for an alternative to a bi-fold doors.
Great Installation from the New Wave Team who were very informative, courteous and efficient. Customer care could do with a little improvement although i'm told there is now a whole new team dealing with aftercare. Thank you for a very professional service.
Fitters polite and an excellent job , Very happy with the doors
Fantastic job, very professional service great lads
We are over the moon with the doors ,thank you for everything just one thing we would have like more colours to choose from on the blinds.
Guys that fitted were great & helpful, always go to New Wave directly after a problem with a New Wave Door that was fitted by another company
Doors look really good, Very happy with them. Fitters were professional
Quick & efficient fitters , doors look great Good experience through out
Very impressed with the overall experience, Fitters were courteous & efficient & clean.
Helpful crew, Mike & Connor the fitters were very good , Communication was very good with the office
The fitter were great & tidy as well. Office kept us updated all the way through the process
Perfect all round ,
Top Marks ,Thank You
Happy with my doors, they look great , also fitters were polite & efficient ,great communication
Good communication , fitters worked quickly & professionally Doors look great
Love the doors thank you , happy with communication all the way through
Very happy with my doors, Good experience with everyone I dealt with
Very happy with my doors, Very friendly & professional from the start of the process to installation.
Happy with product & service.
Gladly recommend to others.
Great guys, very friendly.
Excellent and clear demonstration on how to use the doors.
Would have liked to have been given some window cleaner or a maintenance kit.
New Wave Doors were installed on a new build. There were issues with the delivery address being mixed up with the billing address which prompted delays in installation.
I was not present for the installation so not aware if issues were experienced or speed of installation. The finished product looks good though and I hope I will not encounter post installation issues.
Very happy overall, nice kit that works well.
Would have preferred if the company supplied finishing trims as standard.
Really pleased with the workmanship and the products. All looks great.
Many thanks,
Andy
Punctual, professional and very pleasant staff.
Doors are great.
Would have liked to have been able to pay by credit card.
5*s just isnt enough!
Staff were professional & personable and tidied up after the job and were very hard working and efficient.
It would be impossible to suggest any improvements to the service, excellent all round.
We had New Wave doors fitted recently and are really pleased with them. They look really stylish and are a real asset to our kitchen.
The fitters were really friendly and very efficient explaining how to operate them clearly.
Love our doors!
Very happy service all round, and would gladly recommend.
New Wave Doors are the perfect product for the replacement of our fifteen years old French windows. Communication with you was first class. Queries we had regarding installation were answered at time of survey with suggested for solutions. The team of two arrived at the agreed time and carried out the fitting without the need for any remedial work by us to the interior of the room.
The aluminium doors function as they should, the design seems solid and the colour (graphite) enhances the appearance of the house. Only installed a couple of weeks ago, but no reason to think any thing will go wrong. The doors now 'bring the garden into the house'. All in all a very satisfactory experience.
Communication was good throughout the process and fitters Mike & Connor were very helpful.
Thanks to all.
Product & service were good. Very happy with our doors.
Linda & Andrew
Love our doors, but would have liked more information on the steps of installation as we were slightly unsure.
Terry
The doors were installed on the agreed date without issue and look great.
I dealt with Michael who was available on his mobile at all timees to discuss things with the builder and ensure everything went as planned.
Overall, a great experience and a company I would highly recommend.
A pleasant experience from show to fitting, many thanks.
Pat
The new doors look fabulous. Really pleased with them. Fitters were very efficient and good communication with the company before installation day.
Happy with our installation, and hoping our doors will prove to be as good as they look.
Communication during booking of install could have been better.
Very happy overall, and would recommend New Wave.
John
Very happy with product and service.
Installers were great and would happily recommend New Wave.
Very happy all round.
One slight hiccup with our blind units, but this was dealt with quickly with communication throughout out excellent.
Very happy with product & service we have received.
We are very taken by the design of the doors, much better than bifolding version.
Product is amazing., we have already had two more clients wand New Wave Doors in their extensions instead of bi-folds.
Communication from the office could be better at times.
Had doors installed back in March '18 .
Had a slightly adjustment required, which was attended to quickly and efficiently, doors working well again now.
Ian
Just had our new wave doors delivered and fitted and would highly recommend to others communication prior to was excellent. And the two men who delivered and fitted the doors were efficient and fast and worked in a very tidy manner
Brian Hale
Great doors and excellent service
I ordered my doors from New Wave having only seen videos of how they work. They were what I was looking for as I needed the access door on the left and for the doors to also stack to the left. The order process was very simple as they came out to measure up and confirmed everything with me. A suggested install date was also given at the time which was roughly 8 weeks due to Christmas. The doors were then installed on the original date suggested and the install was very good and no mess was left. The doors work perfectly and are nice and simple to use. I am very pleased with the product and service and would recommend New Wave doors to others.
Had read negative reviews online which made us a little apprehensive, however the communication throughout was great and installation was right on time and right first time!
Very happy with the fitting and the fact the doors were brought forward which really helped our schedule.
Great job.
After seeing the doors and being impressed at the Ideal Home Exhibition last year we were impressed with the attentive support from the sales team who really know the production and out. Michael & Richard gave us lots of great advice and advised us to tweak the size of our door opening which saved us £1250!
The doors were fitted by Connor and his mate (sorry I forgot his name) both were tidy and efficient & deserved all the tea they drank as it was particularly cold on the day!
I love the doors and they have really elevated our build to something very special. Our friends have come to see them and will also be ordering. Although the doors were not cheap I would have paid more and still thought they were great value! Can’t recommend highly enough.
Thank you all.
Have been installing new wave doors for our customers in preference to standard bi-folds due to the quality and ease of use once installed.
Communication and installation were more than satisfactory. Would happily recommend New Wave to others.
Really lovely doors!
Very easy installation, stress free. Friendly fitters.
Thanks,
Ben
Overall excellent service from the start.
Very happy with the doors.
Stephen
Very happy overall. Michael & Adrianne were excellent from start to finish answering emails with a fast response and returning all my calls. Couldn't fault the service.
Great professional service from fitters and installations team.
I have just had my new wave doors fitted today and I am so pleased with the product and the professional level of service I have received from Everyone I dealt with at new wave
A big thank you to Adrianne In Installations and fitters Connor and Andrew. I am so happy the doors look perfect and I love the product.
After seeing the doors at the show I decided to go ahead and purchase my doors, Adrianne was able to change my installation date due to the builders not being able to finish on time and made sure all went to plan.
Mike helped me chose the exact colour I wanted to match my exsisting windows and explained how to operate the product a very professional approach.
The fitters where very competent at their job
Clean, tidy and made sure I was 100% happy with the installation and gave me instruction on how to operate the doors correctly
A big thank you to all of you and I’m so happy with the outcome of choosing your company.
I ordered my doors from new wave and after reading the reviews and was a little dubious however I was completely wrong to be from sale to installation everything was fantastic.
Rich in sales was brilliant not pushy left all the decisions to me never hounded me to place my order and when I did I went to him he didn’t not chase me not your average sales man he went above and beyond to make sure everything went ok.
Adrianne in installations was amazing called me to arrange my installation gave me a date although she did have to call me up to rearrange but gave me plenty of notice and gave me another date on the same call. The installation went ahead with no problems at all the guys on site were friendly and very helpful with any questions I had.
Overall very happy with my new doors a very friendly professional company I Would be happy to recommend this company
Everything went great.
Very happy with the product and service New Wave have provided.
Excellent service throughout all site delays.
Mike the installer was great.
Would happily recommend again.
Steve
I would give 6*s if i could!
Very happy with the customer service i have received. The fitting team were great.
Thank you to Adrianne & Sarah for all your hard work with getting my installation out on time.
Doors were rushed through very quickly to meet our TV filming schedule, and arrived on time perfectly.
Tom & Connor did a great job of fitting the doors and worked well with the TV crew.
Cant wait to see the finished project.
Emma
5*'s cannot rate highly enough.
Im extremely happy with the service i have received, and my customer is over the moon with their doors!
Will definitely be selling more New Wave Doors.
Russell
5* for installation & 1* for communication
Even if you have delays please pass on this information to customer as quickly as possible.
Initial delay on the product is cause a few small issues, however we are very happy with the product and service we have received.
Communication could have been better.
5* products, 5* service!
Happy to recommend New Wave to anyone.
Cant wait to start using our doors.
Ben
Really please with the doors and service provided, and would 100% recommend New Wave and their product to others.
Customer contact/service could be better.
5 star service !
I must say its so refreshing to resolve issues with a like minded company.
Claire responded to my email the next day and called to discuss how to help me resolve my customers issue.
Within half an hour the parts had been ordered and sent out for delivery.
The slide and stack systems are very popular with our customers and its nice to know the service team back this product up in a prompt professional manner.
Thanks to Claire once again
Paul Newton
Lioncourt Homes
Very pleased from start to finish, would highly recommend the doors and the company.
5*
We have now had 5 sets of New Wave Doors from New Wave Store but we have just had our first PVC New Wave and I am impressed.
It works the same way as the aluminium one but costs less and our customer is delighted. These were a replacement for some pvc bifolding doors which were only a year old but never worked properly. Our customer was a bit nervous about another PVC door but I took them to the New Wave Store showroom in Bristol where they were able to see why this door is so different and so much better than a bifolding door.
Very helpful staff there.
We are going to be selling more of these.
Nice clean installation, and lovely doors.
Many thanks.
Trevor
Fitter were courteous and efficient, and office communication was satisfactory.
We are happy with our product and think that the doors are a great design.
More than happy to recommend New Wave to potential new customers.
We would have liked to have had a better indication of the estimated fitting date.
Comments:
5* Top Lads , great fit.
Many thanks.
Very quick installation and doors look great.
Installers were very courteous and efficient, and the overall installation was carried out very professionally.
Communication was satisfactory, and we are very happy with the products New Wave have supplied us.
More than happy to recommend New Wave Store to anyone.
Very impressed with our doors. All of our neighbours have been asking where we found them as they had never come across slide and swing before.
100% better than bi fold thank you to all involved.
We started searching online for an alternative to regular bi-folds and came across new waves which seem to be exactly what we wanted. We were worried about the weight of our door as we have a large 7 metre expanse and did'nt want a door with hinges. Thankfully we know we have made the right choice and could not be happier.
Great service from start to until completion thank you.
Had our new waves fitted into our barn conversion which really look incredible. We had three set of oak effect pvc frames which blend in with our design perfectly. We are very impressed.
perfect doors for the back of our extension. Our builder was really impressed with level of workmanship we thought there maybe a slight issue as the builder wanted to supply the doors but did'nt offer new wave so we decided to let new wave complete. Keep up the good work.
Having just had a huge 7 metre set of doors installed we are very happy with our door choice. We were put off of having bi folds because for such a big gap we wondered how heavy and reliable they would be so had to choose between a lift and slide or new wave. our heart was set on having the full opening so we eventually after lots of consideration choose new wave. We now know we made the right choice and can finally use them now all the works have been completed. Fitters worked well and hassle free and service up to now has been great we would definitely recommend.
We are very impressed with our new waves. They have made a significant difference to the back of our house meaning we now use the garden twice as much. When it cam to pricing the guys in the office were prompt, it was more than we hoped to spend but was worth the extra.
Really pleased with our finished project. The new waves give a new dimension to the area which is what we wanted to achieve making it feel like you are in the garden.
Fitters were fine and just got on with it. Stress free from start to finish.
We decided to pay the little bit extra to have new wave install the doors in our extension. Our builder offered us a much better price to supply bi-folds but we were not confident in them installing something so important for our project. We use them all the time which was the main reason for turning our back on the normal bi-folds.
5 pane door aluminium installed last week, really happy with the whole process
Great doors, great service. Our order was completed very professionally
Our builder put us on to new wave having used them before on previous jobs. The whole thing went very smoothly from start to finish. We now can sit back and enjoy. We decided on pvc as we had matching windows nearby and these were within our budget.
We decided on new wave doors when we saw them at an exhibition at the nec last year.
We had long delays with planning but once this was approved our build took shape really quickly. Our builder discussed our sizes with Rich in the office who was very helpful.
The doors were fitted in less than two hours to a great standard and we are very happy with the overall finish.
Thank you to new wave, they were very helpful providing doors for our house. We have two sets and they are so much better than our friends bi-folds. We love the fact we can use them all the time and not have to wait for the sunny days. A special thanks to Tom who was very good throughout, came out several times to discuss details with our builder to avoid confusion. We had an issue with one of the pieces of glass which had internal scratches on but this quickly changed so no harm done.
We were recommended new wave by a friend of ours who had some installed at their house. We like the flexibility the doors offered in comparison to standard bi folds. Door have been installed to a good quality and we have zero complaints
We came across New wave at a show in Birmingham after going there to look at bi folding doors. We had never come across the style so were really surprised when we saw them in action. The information given was clear and we especially warmed to the fact that the company only offer on product. Tom came out and spoke at length with our builder explaining the whole process and helped us choose a design that would suit us best. We ended up choosing a 5 panel door with the blinds which i had to bully my husband into having.
We had a couple of days where we struggled to get through to the office i think they need a few more call handlers but this was put right in time so not a major problem. Fitters were great clearly know what they are doing and seemed to enjoy it. We have used the doors everyday since and can not praise them enough.
Very satisfied with the standard or work and communication throughout. Had never seen this type of door until our builder recommended them and we are thankful he did.
We saw these doors at a friends of ours recent project and were really impressed right from the start. We previously had bi folds in an old house and hated everything about them so were thrilled to see an alternative had been created. The process was simple we gave the company our builders details to make sure both of us new what was needed. Our only complaint is, we only had room for a three pane system where would loved to have been able to have a larger set maybe next time.
Could not believe there was a door that was actually invented in Bristol that we could use. Bi folding doors just do not compare and are so glad we came across New Waves when we did. We decided on a 5 panel aluminium door which is a great centre piece to our extension. Fitters did have to leave site early due to an sos on another job but were back the very next morning to finish. Happily recommend.
Really can not fault the doors or the service. The man we met at the show was very helpful explaining the doors in detail not the normal pushy salesman tactics. Very happy to recommend.
We met the new wave team at an exhibition in London and were really impressed with the doors right from the off. We were originally looking to have bi-folds as we have never seen the slide and swing option before.
The price was competitive and me and my partner agreed the doors offered that little bit more.
We were apprehensive when we were told our builder would have to provide the sizes but this in fact was a very easy process and all was explained in detail. We had a few delays with our timings which the office accommodated for us. We use the doors all the time now and just love our little extension.
Very Happy with our choice, we have two sets of doors which were installed a few months ago now with no issues so far. The office were very helpful and fitters were polite and helpful.
Perfect installation very happy with our doors thank you to all involved.
Our builder recommended new waves to us as he has stopped using bi folds because of problems he had had. After looking on the website we were happy to take his advise and can now say they are exactly as we hoped.
After seeing the doors at an exhibition we were confident we had chosen the right doors for our project and now after having them installed I know we made the right choice. With so many options on the market it was a bit of a minefield of information but we felt the information given suited us.
Fitters were cheery and just got on with things and again helpful with demonstrating how to use them.
Found the company to be very helpful. They were accommodating when we encountered delays in our build which took away a lot of stress. Will happy recommend to our friends and family and are even considering getting them installed in the front of the house as well.
We would personally like to thank Tom for all his help transitioning our project from an idea to reality. From the start he helped us with a million tedious questions we had and helped us finalise a design we are over the moon with. The doors were exactly what we wanted and we adore wowing all of our friends with how they operate.
Very happy with our doors. We opted for a 5 metre aluminium one to add to our kitchen extension. We now spend most of our time in the garden room enjoying our view. Fitters Mike and Connor were clean and tidy and very professional. Happily recommend
Perfect doors for our project. Love how easy and convenient they are thank you to all at new wave who helped throughout the process
Just had three of the most amazing windows installed by New Wave . 2 x 7m and 1x 4m
A totally unique concept where the design allows so many combinations of opening with ease. Beautifully made with precision and easy to use. Excellent service and professionally installed.
Met the guys at a show, Fantastic Doors, Great alternative to the Bi-folds we were looking at.
Great service and product really glad we decided against normal bi folds.
Company Response
Dean,
Many thanks for taking the time to review your product and service. Delighted you are so happy.
Kind regards,
New Wave Store
www.newwavestore.co.uk
Product is great, and the installers onsite were very nice.
Communication from the office could be improved upon, as we found it hard to contact Sarah at times.
Company Response
Tracy,
Many thanks for taking the time to review your product and service. Delighted you are so happy with your door.
Just for your information, we take all feedback constructively, and are adding new members to our customer service and aftercare teams all the time, to improve our customers overall experience. So apologies that our communication wasn't 100% during your contract.
Kind regards,
New Wave Store
www.newwavestore.co.uk
Very happy with our new doors.
Good communication from start to finish.
Happy to recommend New Wave Store.
Company Response
Mark,
Many thanks for taking the time to review your product and service. Delighted you are so happy.
Kind regards,
New Wave Store
www.newwavestore.co.uk
Big thanks to Dave the installer who did a great job. All of our doors are working great and look fantastic.
Many thanks to everyone.
Company Response
Neal,
Many thanks for taking the time to review your product and service. Delighted you are so happy.
Kind regards,
New Wave Store
www.newwavestore.co.uk
Great doors, cant fault them. Many thanks to Dave the fitter.
Would definitely recommend New Wave Store.
Company Response
Sandra,
Many thanks for taking the time to review your product and service. Delighted you are so happy.
Kind regards,
New Wave Store
www.newwavestore.co.uk
Customer service and door fitters were fantastic.
Many thanks.
Company Response
Sarah,
Many thanks for taking the time to review your product and service. Delighted you are so happy.
Kind regards,
New Wave Store
www.newwavestore.co.uk
We had a service call last week.
Installers were very helpful, and Connor ensured I was happy.
Service has greatly improved since we originally purchased the doors. After service is very important and communication is a key element, so great o see things have improved.
Company Response
Simon & Jayne,
Many thanks for taking the time to review your product and service. Delighted you are so happy.
Kind regards,
New Wave Store
www.newwavestore.co.uk
We had 2 sets of doors installed last week and are very happy with our end result. We spent a lot of time pondering over which style of door to go for and are now confident we swayed away from bifolds. What we found is most companies don’t know much about what products they are selling so it was nice to deal with the actual manufacturers. Would happily recommend
Company Response
Tim,
Many thanks for taking the time to review your product and service. Delighted you are so happy.
Kind regards,
New Wave Store
www.newwavestore.co.uk
Finally got our doors installed having had major delays due to adverse weather, can not thank New Wave store enough. The doors are just what we wanted when we started our project and will be used over and over again. Highly recommended
Company Response
Steve,
Many thanks for taking the time to review your product and service. Delighted you are so happy.
Kind regards,
New Wave Store
www.newwavestore.co.uk
Absolutely delighted with my new doors installed in our back extension. After first seeing the doors at the NEC in 2017, we finally decided on aluminium New Wave Doors to finish off our project, and what a great decision it was.
Rich the salesman was very helpful answering our builder and architects technical queries, and ensured we got the exact doors we required, there was an lot of choice!
The office customer service team processed our order and booked in our works quickly and the doors arrived on the day as promised.
Mike and Connor the installers did a fantastic job, worked quickly around our builders who were still on site. They were very helpful at demonstrating the doors and how to use them properly.
Really cant wait for the whole project to be completed now.
Company Response
Victoria,
Many thanks for taking the time to review your product and service. Delighted you are so happy.
Kind regards,
New Wave Store
www.newwavestore.co.uk
After finding New Wave Store on Google we placed our order in January. We were promised a 4 week turnaround, which they met. The doors were slightly more expensive than other bifold doors we had seen, but we wanted the extra flexibility, and I have to say they are worth every penny. Thanks to Mike & Connor our fitting team who installed our doors. They work fantastically and have made such a vast improvement to the building overall. Cant wait for the build to be finished so we can use them everyday.
Company Response
Becci,
Many thanks for taking the time to review your product and service. Delighted you are so happy.
Kind regards,
New Wave Store
www.newwavestore.co.uk
All the staff have been exceptionally helpful, from the sales team who we originally met at the show, right though to the fitting staff Mike and Connor. Just love the Bristol accents!!
Communication was good throughout the contract, one small criticism is there are too many options on the phone system.
Company Response
Ben,
Many thanks for taking the time to review your product and service. Delighted you are so happy with your door.
Just for your information, we take all feedback constructively. We will appraise the number of options on our phone system moving forward.
Kind regards,
New Wave Store
www.newwavestore.co.uk
Many thanks to Mike & Connor our fitters who worked well on site, were polite and efficient, and completed the installation in full.
We are very happy with the New Wave Doors we have received and would definitely recommend them to others.
However, the office team need to improve their communication, which at times was poor, especially after delays in the contract to begin with. Could do much better.
Company Response
Caroline,
Many thanks for taking the time to review your product and service. Delighted you are so happy with your door.
Just for your information, we take all feedback constructively, and are adding new members to our customer service and aftercare teams all the time, to improve our customers overall experience. So apologies that our communication wasn't 100% during your contract.
Kind regards,
New Wave Store
www.newwavestore.co.uk
Would like to thank the sales and customer service team for making our order go so smoothly.
Mike and Conner the installers, were courteous and completed the install to a professional standard, and then gave us an excellent demonstration on how to use, operate and maintain our doors.
Sarah kept us informed throughout the order.
Would definitely recommend New Wave Store to everyone.
Company Response
Ben,
Many thanks for taking the time to review your product and service. Delighted you are so happy.
Kind regards,
New Wave Store
www.newwavestore.co.uk
Thanks to the office and factory for getting doors to us on time.
Mike & Connor were great on site, and completed the install to a high standard.
Communication needs a bit of work, but overall would recommend New Wave Store.
Company Response
Mike,
Many thanks for taking the time to review your product and service. Delighted you are so happy.
Just for your information, we take all feedback constructively, and are adding new members to our customer service and aftercare teams all the time, to improve our customers overall experience.
Kind regards,
New Wave Store
www.newwavestore.co.uk
We had Aaron the engineer and his mate to come and fix a few things on our doors and thought we would just comments on how professional they were. Calling us an hour before they were scheduled to arrive and providing us with a fantastic service. I would have to say the only thing that need improvement in my opinion is the waiting time, however we understand that New Wave have just had a new Customer Service manager (Graz) and Engineer (Aaron) and have to applaud them on their fantastic service in getting our issue sorted.
Keith was completely professional and an excellent installer who fully showed us how the doors worked and how to maintain them. He was very polite and courteous and left our home free of work debris. We are very happy with Our New Wave Doors and found the communication with New Wave Satisfactory.
I would just like to thank the New Wave Team for bearing with me during the whole process, indecision can be very frustrating and you have all been extremely supportive. Mike and Connor the fitters were very efficient and professional when they came to fit my doors on Monday, showing me how the doors worked and how to keep them free of debris. I am very happy and would strongly recommend this great product to anyone looking at bi-folding doors or similar.
Fantastic Product and would highly recommend these doors to anyone looking at extending their property. We meet the New Wave team at the Shepton Mallet Show back in 2015 and they have been keeping in touch throughout our build and answering any questions we may have. The fitters Mike and Connor were fantastic and so professional when it came to their job in hand, it was so nice to see fitters that are courteous and efficient in their job.
I had an issue with one of my glass units shattering on my New Wave doors, completely my fault but the efficiency of the New Wave team was fantastic. I explained the situation to Nick who took down all of my details and reassured me he would make it a priority case due to my circumstances at home. Graz the Customer service manager was lovely and talked me through their steps of procedure and kept me updated on when the new glass unit would be in. Aaron and Cameron came to replace the glass panel and were so polite and courteous to me, i would have to say New Wave are an amazing team and i would recommend them to any potential customers. 5 star service!!!
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}