Excellent Product, excellent team from sales to installation. The professionalism of the team shows how building work should be done.
Thank you
Absolutely over the moon with our service throughout, installation and communication with each and every New Wave Business contact. Thank you for our amazing innovative doors.
Seen at HBR ExCeL 2023 & waited a year for return to ExCeL to order especially for new extension.
Excellent service and top fitters. Very happy with the work completed.
Fitters were very helpful, worked really quickly and have been so friendly in the process.
All staff have been exceptionally helpful throughout the whole process, from initial contact to delivery and fitting. Great Straightforward advice given by the fitting team.
Super friendly staff, very professional, showed that they have lots of experience & speak highly of the product they have installed.
Love the door and install was great, fitters were very good. Communication on the delivery was a bit stressful as had to call to get updates. It's a big purchase so being in the loop would have put us at ease. That being said despite the delay the delivery was great and as stated when we did get updated.
Great Installers - Very polite and friendly + very efficient too. Even took pictures of a lovely lizard which they saw which we have asked to be emailed to us. Great Job - Just like last time!
Very happy with product and fitters. Would recommend!
Top tier fitters, great lads, great installation and great product
Excellent work from the fitters on site! Very Friendly and helpful
Jim and Mark were great. Super friendly and helpful. A good laugh and very professional - if only all fitters were like this!
Great guys and perfect installation! Highly recommend
Very happy with the product and the installation.
Amazing doors and efficient and friendly fitters. Thank you so much.
Communication with install team was hard to get a reply to my voicemails and emails but it was eventually sorted to full satisfaction. Install team were superb!
Great Job - Great Lads! 5 Stars, would recommend.
Perfect until not turning up with the two sets of frames and doors on the day and when said. Otherwise very happy
would have loved and appreciated more honesty of what was going on
Communication from office disappointing however Mikes willingness to work on a sunday and his communication was excellent.
Very Professional! Very happy with Mark and Jim's work. Excellent!
Great Product, Great Fitters, Great Service. Highly recommend.
I got these doors last year and I'm loving them. I managed to lose some trickle vent components (I stupidly took it off to plaster the reveal). A quick call to their customer service and I now have a replacement 48 hours later. They were fair with the cost of it too...
I’ve had my doors for nearly 3 months now and I absolutely love them, my builder tried to recommend bifolding doors to me but after having a set in my house before I knew I was going nowhere near them this time around. New wave’s doors is so much better than a bi-fold it’s very easy to use and looks fantastic in our new extension and I’m so happy that I made the right decision by going with them. I’ve only had the door 3 months and I’ve already used it 5 times more than I did my old bi-fold. Highly recommend to anyone looking at bi-folds, you won’t be disappointed.
Really good company to deal with, very helpful team and fitters were quick and tidy haven’t had chance to fully use the doors yet but fitters explained to me how to use them and looks pretty cool.
Excellent from start to completion excellent product would highly recommend
We have limited space in the house and on the patio, therefore was looking for a clever solution which I found with New Wave. Gives us the flexibility we wanted. Company is easy to deal with, pricing transparent and quality of the product looks good. Had the doors installed last week to a high standard. Looking forward to many years of use. Thanks New Wave team, they have delivered on what they promised.
Helpful from the start - I changed my mind many times and had a lot of questions, but nothing seemed too much of a problem.
No pushy sales tactics.
The installation team were great.
These doors are the 'show piece' to my extension and i'm so glad we went with them - the versatility when comparing them to standard bifold doors far out ways the extra cost. (Although they were very reasonably priced compared to other companies of similar products)
Just want to put anybody’s mind to rest if your thinking of ordering from NEW WAVE DOORS LTD
Ive just received a set that we had to delay but wasn’t any trouble and then delivered on the day we requested
Claire & Zoe in the office help you as much as the can nothing is to much trouble for them
I would not hesitate to contact NEW WAVE in the future for any of our up coming projects
Once again thanks guys
An excellent service and experience provided by Zoe, James and Claire, and the two fitters. All communications were excellent and first class, everyone who see my doors / windows are impressed as am I, if you are looking at bifolds "don't" just get new wave....
Clever doors and installation was a breeze for the two guys who really knew what they were doing.
I was apprehensive at first, using a company I had not heard of and based quite some distance away from me. As with any company, there are good and bad reviews but as I liked the product so much, I took the plunge. I now know there was no need to be worried. New Wave Doors have been great all along, from initial enquiry through to installation as well as a little aftercare. I was kept informed all the way through the process, and they were flexible on dates based on delays with my build. The product is great and I can't wait to use the doors more when the better whether comes.
A big shout out to the New Wave Door guys, you were highly recommended to me by a work colleague. I have to say you never disappointed in any way, my new doors do everything my old Bi_Fold doors didn't. The rear of my property has been totally transformed by your amazing doors, I really can't thank you all enough. Everything was so professional from start to completion,totally stress free and amazing fitters Mike and Connor for such a clean and smooth fitting. I cant recommend your company enough, which I will be doing to family and friends, thank you all so much.
These doors are far superior to bifold doors in so many ways. Firstly the multitude of options in how you can use them - totally flexible and there is no other product that matches this. The build quality is also excellent, being far more robust than the bifold equivalent. And finally, the customer service from New Wave is extremely helpful - you are confident this is a company that values its customers as well as its product.
Another absolutely stunning set of doors installed. Customer was over the moon and as always, new wave were on time and exceptional.
Great product, great company!
I cannot recommend new wave enough, they have been so helpful and understanding in what has been a really stressful couple of months for me and my husband, after our builder walked out on us before completing the work I called new wave and asked if they could explain to my husband and son what needed to be done regarding the hole for the doors – over a period of about 3 weeks we were speaking to their technical team, sending in pictures and asking them countless questions and they were only too happy to lend a hand. The fitters turned up and installed our 4 panel new wave door, the door was fitted without issue in under 2 hours and the fitters were so polite, tidy and professional. Without new waves help I do not know where I would have gone, the doors are now in and they really are amazing, my husband must have opened them at least 3 times in pure amazement of how easy they are to use. A MASSIVE thank you to Claire, Zoe, James and the fitters they have all been a pleasure to deal with.
Big thank you to New Wave Doors, the final part of our new extension. We are loving the new doors with this slight change in weather. We were set on Bifold doors until our builder told us about your product, we are so glad he did. They look & do everything that we were told they would, from ordering to completion everything was so easy. We had to delay our original fitting date as our builder Rob had delays sourcing some materials, but we informed New Wave & they worked around us & we had a new date that was just right for our schedule. Many thanks to Connor & Mike for such a professional & clean fitting service, Zoe for her patience with us for explaining our options & helping us get what we wanted. And also Claire & James for working so well with our very patient builder Rob, if I could give New Wave more than 5 I would, thanks again to your team, & if I have missed anyone out I’m truly sorry, highly highly recommend.
I’ve just had my new wave doors installed and I absolutely love them they are so easy to use and look amazing with the integral blinds. I highly recommend new wave to anyone looking for some doors, their team are so friendly and helpful and have been a wonder to work with and standout as one of the best companies I have dealt with in my extension – thanks guys!
Really efficient and swift service. Friendly sales team dealt with all queries. The installation was so tidy and efficient taking away all refuse. A really easy experience!
New Wave have been helpful and professional since our first query through to installation. The installation was very efficient. The doors are a lovely addition to our new extension.
We were so glad we chose the New Wave Doors for our new South facing extension once you experience the versatility and operation of these doors you will never have Bi-fold or sliding patio doors again.
We chose to have internal blinds within the glass and this work wonderfully without effort, we can certainly recommend NEW WAVE DOORS for any future projects
Highly recommend New waves doors, from ordering to installation the communication was exceptional and easy design process. Any questions we had were answered straight away and we didn’t have a worry at all. (Apart from trusting our own measurements!)
Much better system to bi-folding doors and they looks great, it was a very tidy/clean and professional installation by two great guys and all done within couple of hours.
Brilliant company and brilliant product, can’t wait for summer to get full benefit of them!
New wave doors is a very professional team right from sales, delivery and to after-sales. We are a bit of a perfectionist and the team accommodated our ask till the last moment. In fact, after 3 months of installation, they are sending me a black door handle which was not in the original order and we wanted it to match with another door. Usually, installation is 5-6 weeks but looking at my urgency team arranged for installation at the end of the 4th week itself without costing me anything.
Regarding doors, you will never go wrong with the quality, security and other promises new wave door makes in their advert. It is a kind of surprise always and people wonder why they didn't go for it. The special feature that you can use individual panels for opening is unique and not many have it [unless they used Wavedoor].
On the installation day you will find a Van with two technicians who know exactly what they are doing. As long as your measurement [which is really straightforward] is right, you don't have to worry a bit
I and Mrs are really happy with the choice we made and the professional service NewWaveDoor provided.
THOUGHT WE HAD A PROBLEM WITH OUR LOVELY NEW WAVE DOORS FITTED IN OUR NEW EXTENTION AS COULDNT CLOSE THEM. PHONED & SPOKE TO JED ON CUSTOMERS SERVICE & JED & TONY CAME STRAIGHT AWAY TO INSPECT ONLY TO FIND IN OUR EXTENTION, THAT HAD JUST BEEN TILED THIS WEEK, THE TILES HAD BEEN LAID 2 MIL TO HIGH CAUSING THE PROBLEM.PROBLEM WITH CLOSING THE DOORS SORTED STRAIGHT AWAY.EVEN THOUGH IT WASNT A FAULT WITH THE DOORS I WAS NOT CHARGED. AMAZING CUSTOMERS SERVICE & THANK YOU FOR COMING SO QUICKLY TO INSPECT & SORT OUT THE PROBLEM.
From Start to Finish the New Wave team have been great. Good communication and lots of detail provided. I read their literature and followed their advice, as a result the outcome is exactly as we hoped it would be. Install guys were really friendly and surprisingly quick. The product really does suit our build perfectly & we would recommend to others.
Just had a service to my New Wave doors that were installed 7 years ago. They now glide again. Money very well spent.
We are absolutely delighted with our New Wave doors. They look fantastic and work beautifully and add a real elegance to our living space. The service the team provided was exceptional: Ours was not an easy installation with lots of hiccups along the way due to the fact that our builder did a bad job at making the aperture for the doors. The team in the office were incredibly accommodating and helpful and were determined to get our doors fitted and functioning. They communicated with us by phone and email regularly until the issues we had with our builders were resolved. The installers were kind, friendly and very competent and resolved the technical issues we had. We will be using New Wave when we build our extension and wouldn't hesitate to recommend them for quality of product and service.
I was not looking forward to working with this company again. I had no choice but to go with New Wave Doors for my extension as my existing doors are also from them.
My experience this time was so different from the first. They were responsive, thorough, communication was excellent and they met the delivery date. None of which happened the first time around!
They have obviously restructured their business and processes. A very unexpected, pleasant experience.
Good job New Wave Doors!
New Wave have been great from start to finish! We’re delighted with our new doors and the service has been excellent throughout. Claire and Jedd have been fantastic and have responded promptly to any questions we have had - we can’t recommend New Wave enough!!
Excellent set of doors delivered and installed perfectly and on time . Will be buying more next year 👍
Only just had this product installed but we are already over the moon with the excellent service and advice given by New Wave. The windows are fabulous better than we thought they were going to be. Cannot praise the product and company enough 10/10
Excellent product, 100 x times better than bi-fold doors. Looks great, easy to use, highly recommended
Contacted Newwave doors on recommendation from a friend and very impressed with the excellent service provided from start to finish. always replied promptly to emails, doors finished to a high standard. professional and polite throughout. Thanks to Jedd and Zoe.
First class product
Second set of doors we have had installed in our other house as so please with doors fitted in our holiday home
So much better than bi folds doors and we are 😊 very happy customers
Great company to deal with from start to finish. Good communication from the office staff and really professional installers.
I love the doors and the whole concept. To be fair I had to call them out for a minor repair two years ago and things were slow but we got there. NOW I just want to say how efficient and lovely their new Customer Care Team are. Cannot fault the speedy response and being kept informed all the way. New Wave realise the importance of this team within your firm. They are a credit to you. 😊
Really quick response, no trouble sourcing the spare parts I was looking for, even had a chat on the phone!
Excellent personal service, I couldn't have asked for more!
Brian Hogan
Dublin
Really really impressed with these guys. Impeccable service from beginning to end, cannot recommended them highly enough! Jedd noticed an issue with our aperture on a picture we sent him and we were able to get everything sorted before the guys arrived. New Wave have a very knowledgeable team working for them and we are are so glad we chose them for our doors.
Really happy with the end result, communication was clear throughout and the product is fantastic, amazing job from the whole team!
I’m well impressed with these slide and swing doors, they are 4.8M wide with 5 panels in anthracite they have a good contemporary solid modern look they look awesome and easy to operate, strong robust design, I’ve seen a few bi-folds and think they are too fiddly and cumbersome,
I would highly recommend this product and the New Wave team are very professional, Zoe, James, Clare, Jedd and also the fitting guys👍 throughout
Had 5 metres of New Wave doors installed in my house extension in 2017, with blinds incorporated in the double glazing & have been delighted with the versatility of these sliding doors. With the option to have them fully open, with each door uniquely hinged for opening to one side or just separated for ventilation on hot days. An excellent product & great after sales maintenance advice, these doors look as good as the day they were installed.
Wow talk about GREAT customer service!
We had Panoramic doors system installed in 2017, and they do not come back to you ref support at all.
I have since seen New Wave Doors product which it transpires a lot of competitors try and imitate but none the less they have helped us in lightening quick speed and service to rectify our issue as best they can on a competitors product!
Thank you so much! Chris Martin
Try Claire should you need ever require these amazing alternative to bi-folds!
The team at New Wave were extremely helpful and efficient when my stack and slide doors were broken. They kept in contact with me and sent their repair team out within a few days. The new part was fitted and my doors work beautifully again. Very many thanks to Claire and team again.
Really happy with the product and communication and customer service throughout has been great.. installation was when we wanted it and team were speedy and efficient.
I ordered three sets of doors from New Wave back in July for my own house and now that I have had them for nearly 4 months I can say that these doors are phenomenal, I have used them so much since they were installed and I must be honest I wasn’t expecting them to be this much better than bi-folds but I have never been so glad to have been proven wrong, keep up the great work guys your product is outstanding!
I have multiple new wave doors in my house, the first installed in 2016 and they are performing well. I recently had a minor issue with one of the doors and the customer service team has resolved my issue promptly. I would recommend the doors and the company.
OUTSTANDING....and look fabulous!
I'm afraid I don't remember the names of the 2 guys who fitted my 3 panel doors but they were brilliant!!
They arrived on time, assessed the aperture and agreed all ok and the doors were fitted in less than an hour!! One of the lad's went through the mechanisms and showed me how to operate the new system and was quite clear about keeping the rails clean and free of debris.
A quality service and I would heartily recommend New Wave doors to anyone.
Thanks again
Ceri
Great work from the whole team, really happy with the finished product and the communication throughout, definitely recommend.
Team came out on day agreed and the installation went smoothly and was completed in under 3 hours.
We were very pleased with the finished result.
Claire and the team have gone above and beyond to assist with sourcing of some replacement brackets for our Newwave doors. The doors were fitted many years before we bought the house by a local company. I can say that Newwave doors stand by their product over time and throughout the supply chain to the end user. Personally, I would not hesitate to buy their products in the future if the need arose as I feel that end product support is key with a purchase of this value.
Found New Wave Doors online & found them to be a much better option than Bifold doors for my London project.
My first contact with this company was with Zoe whom I found very helpful,
I then arranged a visit to there factory in Bristol & was made very welcome by James & Kevin from the Installations dept.
They answered all my questions & a full demonstration of the New Wave door system which I was very impressed with.
New Wave use there own Fitters & NOT sub contractors, doors have been fitted to my satisfaction & work really well so much better than Bifold doors.
I defo recommend New Wave Doors,
I have had a very good experience & will certainly use them again with my next project,
Thanks you lot !
Came across these doors online whist researching normal bi-folds. Did the usual homework and these looked a really good option/alternative to consider.Our budget was for fairly good bi-folds which we knew were not cheap but looking closer at New Wave our budget would cope. We thought to only way to decide was to go to the factory/showroom in Bristol to see for our selves - try before you buy.
It so happened the demo room had virtually the doors we wanted, Many advantages over bi-folds, easy to use, flexible opening, all we had read in the brochure. Ordered there and then without any hesitation, no hard sell I think we surprised the salesman Brin!
Quite a wait but we understood the supply chain delays with glass etc.
Communication throughout was great and eventually installed a week earlier than expected.
Install process was excellent, we had measured and prepped the opening correctly so all went well, very polite guys who run on coffee!
Cannot recommend highly enough and of course we have a great set of doors. We just need some sunshine and warm weather- unfortunately New Wave cannot supply that.
Well done to the whole team. 5 stars.
We needed to replace our bi-fold doors as they were growing old and tired. We came across this amazing system from New Wave Doors at a home improvements show and they really are so much better than bi-folds. We love how versatile they are and the customer service was wonderful, installation was completed on time and the quality is first class
Making a decision on doors for our new extension wasn’t straight-forward. Going for bi-folds was an easy option, everyone has them and they work. Well this simply isn’t true!! After some research and visiting the manufacturing facility in Bristol we placed an order for our New Wave Doors. I let our builder know that we wouldn’t be using bi-folds, purchased through him. He was very happy, even though there would be no margin in it for him, he knew he wouldn’t have to come out regularly to us to re-adjust the hinge mechanisms on bi-folds in a way that he had for all his other customers.
The benefits and improvement of New Wave over bi-folds are analogous to those enjoyed by owners of a Dyson vs bag containing Hoovers. As a Chartered Engineer with multiple patents, I recognise innovation and out-of-the-box development.
Embracing innovation and selecting New Wave Doors was a great decision. They are flexible, don’t take additional space, avoid maintenance and look amazing. I am also delighted with the internal blinds.
I am very proud of our new extension and of our decision to go for New Wave Doors. Congratulations on a great product and excellent service.
Andy
CEng MSc FIMMM MCQI
New wave windows, our new doors were fitted with great care, quick and easy to install they fitted like a glove. Can’t wait for summer next year to get full use bringing indoor living outside. Would definitely recommend.
Lovely windows which will be so easy to operate as we become older (lol)
Fitting was fast and efficient and looks great… been in 2weeks so not able to discuss longevity… but so far so good… thanks guys.
Delivery delayed by Covid and glass supplies but that’s not New Wave’s fault .
New Extension using Structured Insulated Panel System (SIPS) for the build, needed the highest quality doors so we could walk out of this extension straight onto the patio and the garden. Great Choice from our local installer and glad we took their advice, the build was completed 24th December 2019 and what a Christmas present that was - the doors have been a real godsend with regards to the extension and do exactly what they are supposed to.
Our doors are fabulous and the guys that fitted them were really friendly and easy to have around
We are very happy with our New Wave Doors. Ordering, fitting and small repairs have all been completed. Fitters very pleasant, friendly and tidy.
There were delays on both sides due to us not being ready and the factory coming out of Covid-19 restrictions. Fitting did not take very long at all.
Everyone who has seen the doors really likes the design and the fact you don't have to open the whole thing all the time.
Very pleased - if we were ever to do another extension!!!, we would certainly use New Wave again
Excellent and prompt responses to emails, helpful and knowledgeable of their products.
I can't be happier with the quality of the Doors, the service I have received and how efficient the team is. Many thanks.
I will contact you the next time I need this kind of service without a doubt.
Absolutely Excellent.
Thank you Kevin!
So glad we chose New Wave in the end, we were hesitant at first after looking at some of their reviews but after visiting their showroom in Bristol I knew they were the company I wanted to do business with. Sales service was immaculate, no question left unanswered and every technical point explained to both my wife and I and our builder and architect! The doors were 4 weeks late but Clare always updated us with an e-mail by the end of every week so we were able to adjust our work accordingly. When it came to the fitting of the doors Mike & Connor were ace! They were so polite, they called us in the morning to let us know when they expected to arrive, they cleaned up all of their mess and gave us a full demonstration of the doors afterwards, cannot rate them and New Wave highly enough, absolutely flawless experience all round.
Excellent product with great follow-up after service.
We had 7m of slide & swing doors installed, with integrated blinds. The team (Billy & Jarvis) who came to perform the install were fantastic, and took time to explain how everything worked, as well as how to maintain and look after the doors. They also left our house in an immaculate state.
We've also had a great experience with Claire in customer services, who has responded quickly and professionally to any follow-ups we've needed.
I see a number of negative reviews on New Wave linked to customer services, however anytime we have dealt with Claire, we cannot recommend them highly enough.
We are so happy with the product, and highly recommend New Wave!
Very polite team. Appreciate the call with ETA when they were en route. Thank you.
Yes i would reccommend New Wave Doors. My doors were fitted end of March 2023.
The doors are great, they look fantastic. Thanks to Zoe in sales and Clare in installations for making everything run smoothly, the doors were a few weeks late but I was kept in the loop from weekly updates so I cannot complain.
Fantastic product and delivered on time, Claire kept me up to date every step of the way
Amazing product, we are so happy with our New Wave doors; they are the highlight of our extension! A massive thank you to the whole team at New Wave in Bristol they really went above and beyond and for that I cannot recommend them highly enough.
We are so glad we went with New Wave! The whole team have been so helpful and patient. Our doors are now installed and they look fabulous, we dealt with Zoe in the sales department who helped us decide on colour and spec, we then dealt with Claire in installations who has been so helpful speaking to our builder and arranging installation. I cannot recommend New Wave enough. Thanks Guys!
First class product, we love them. Great service nothing was too much trouble. Special thanks to the fitters for doing a really great job.
Service was excellent from start to finish Claire kept me in the loop with everything throughout and the whole service was brilliant - Thanks team for everything
All good and really pleased, thanks guys. Would highly reccomend
I’ve had my doors for a month now and cannot express how pleased I am that we went with New Wave, from quoting to arranging installation they have been nothing short of amazing. Extremely friendly and nice to deal with and seemingly willing to do anything we ask to help out, I will be recommending to all of our friends.
Absolutely fantastic customer service from Claire. From initial contact, she went above and beyond by finding the correct person to solve my unusual problem (that wasn't a fault of the doors). Sourced the correct bits and got them off to me the same day. Pulled me out of a right mess. Highly recommended.
Jim Roberts
CAWR Ltd
Great company to deal with, staff are friendly and very helpful. The doors are great o fun and easy to use and they look fantastic. highly recommend.
Good product & good service. Zoe exceptionally helpful when we needed advice. We visited the head office/factory just as the Covid restrictions were lifted to view a demonstration of the doors and we were impressed by meeting the team and viewing the construction process. Covid has caused problems for everybody well done team. The doors have changed the look of our property and impressed everyone that has seen them.
I used New Wave for 17 sets of doors in a development which was completed last year. The New Wave is a high quality product that works so much better than any other door we have come across.
We are about to order another 10 sets for our next development and because of the way the New Wave Door works by incorporating them into the design from the beginning, we have been able to substantially increase the amount of fliving space. If your are building a dwelling or an extension you should use these doors because there are so many benefits over bi-folds.
I have noticed a few negative comments about customer service but it seems a little unfair as the current situation is affecting service and supply across the whole sector and I am speaking from experience.. I have dealt with many window and door suppliers over the years and I can highly recommend New Wave Doors on both product and customer service. Their service to us has been outstanding.
I’ve had my doors for nearly 3 months now and I absolutely love them, my builder tried to recommend bifolding doors to me but after having a set in my house before I knew I was going nowhere near them this time around. New wave’s doors is so much better than a bi-fold it’s very easy to use and looks fantastic in our new extension and I’m so happy that I made the right decision by going with them. I’ve only had the door 3 months and I’ve already used it 5 times more than I did my old bi-fold. Highly recommend to anyone looking at bi-folds, you won’t be disappointed.
