DL Windows is rated outstanding!

DL Windows

5.0/5 Stars - 326 reviews

DL Windows Showroom, Garden Centre, Studley Grange, Hay Ln, Wroughton, Swindon SN4 9QT.
7 Williams Street, Porte Marsh Ind Est, Calne, SN11 9BN.

326 reviews

5.0

325 Positive Reviews

1 Negative Reviews

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Reviews (326)

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April 2018

south-gloucestershire

D L Windows (Chippenham) fitted our whole house out with new windows, a new composite front door and a new back door a couple of years ago. The fitters were great and the windows look lovely - so no complaints there. However, we've had problems with the front door sticking since then. Their Surveyor said it had warped out of shape and promised to order us a brand new door to replace the faulty one. They have come out 3 times now and each time the new door was too wide and wouldn't fit!! Last time I rang and asked what was happening I was told by Sylvia it was "all in hand" but with no indication of timescale or what was happening. I haven't heard a thing since. The customer service and aftercare is non-existent and appalling!! As a result, we certainly would NOT recommend D L Windows. It's about time they came to put right our problem but I seriously doubt that it will ever happen. Disappointed to be treated so shabbily particularly after spending such a lot of money!!

Company Response

Dear Carol Jones, Thank you so much for taking the time to leave your review, following the installation of your front and back door a couple of years ago. I'm sorry to learn that you have been having problems with your front door, for which I can only apologise, however its our aim to ensure that we resolve the issue quickly. Before we made contact with you, we had attempted to make contact with you on a number of occasions, but unfortunately we had been unsuccessful. Now that we have spoken, we can confirm that this matter has been passed onto our suppliers service department, and I can re-assure you that your front door issues will be resolved. If you do require any further assistance, then please do not hesitate to make contact with me direct. Thank you for your feedback and I very much hope that we can look forward to hearing from you knowing that all is complete

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DL Windows

5.0/5 Stars - 326 reviews

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