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Rydale Windows

5.0/5 Stars - 195 reviews

Rydale House , 33 long Lane , Halesowen , West Midlands.
01215594211
reception@rydalewindows.co.uk
rydalewindows.co.uk
195 Positive Reviews
0 Negative Reviews
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Reviews (195)
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Not a happy experience!! Five attempts to fit 10 sealed units which should have taken under 3 hours. Ist. - 5 of the 10 units were the wrong size. 2nd - Date fixed for 2nd attempt.Phoned Rydale when fitter failed to arrive to be told that 4 of the 5 bought in units failed to meet their quality standards. 3rd - Date fixed for 3rd attempt.Told an hour before the fitter was due to arrive that one of the units had failed their quality standards. 4th - Date fixed for 4th attempt.4 of the 5 units were the wrong configuration - Georgian glass with only one vertical bar instead of two. 5th - Date fixed for 5th attempt.Finally the work completed.Hurray !! Customer service also very sloppy - I had to do all the chasing to find out what was happening.Fortunately I am retired and have reasonable flexibility.If I had had to take time of work on each occasion the situation would have been intolerable. Very poor service and at the end of all this not even an apology for all the inconvenience !!

Company Response

“The customer is quite correct in that we took our time with this one – the reason being that the original frames were not supplied by us and it was difficult to determine the exact size and specification in this case, it would have been far easier to have replaced the complete frames (but obviously more costly). Our apologies for the time it took but we’re glad that you’re obviously happy with the end result – and thanks for awarding us 4/5. We will look at where we failed in this case and make improvements in our system where necessary.”

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The above reviews are the opinions of the individuals submitting them and not necessarily a true reflection of the performance of this business. We therefore disclaim all liability and responsibility arising from any reliance placed on them.

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