Ultimate Bathrooms

I went to the Ultimate Bathrooms branch in Chesterfield for a bathroom extension and refurb, and my project was handled by company owner Paul Bland. I live in a park home which is of specialist construction, so my first question to Mr Bland was whether his company had experience of installs in park homes. I was assured that they had worked on park homes before. I have this in writing from Mr Bland. The final job totalled just over £14K. The first thing you should be aware of is that Ultimate Bathrooms does not have its own contractors. They source the work out, and you pay the contractor separately for their work. This means that if anything goes wrong, you have two parties to deal with. But it was only during a random conversation with said contractors, that they admitted they had never worked on a park home before. My heart sank, but the job was underway so I had little choice but to let it carry on. Their workmanship was, without question, of a good quality, so I trusted it would all be OK. Beware: Mr Bland is good at his job…when things go right. But when they go wrong he shuts down. His customer skills suddenly plummet to non-existent. Case in point: I returned a cheap and nasty plastic toilet seat that I’d been charged almost £40 for, and his head almost exploded. I was told I'd be hard pushed to find a cheaper one: so I promptly went to B&Q, bought a solid wood one, with chrome soft-closing hinges, for less than £30. It took weeks for them to process my refund. But the really big problem came in September 2024 just weeks after the job was finished, the ceramic tiles he sold me all started to crack. I have since discovered that anyone with park home experience would NEVER have sold me those particular tiles. They were completely unfit for purpose. The cracks got bigger. I was heartbroken. I was told by him and the contractor that we should wait until Spring to see if any more problems transpired, then they’d deal with it. The tiler even said “we’ll sort it, I promise” as I stood there crying my eyes out. Spring came and went with no word from either Mr Bland or the contractor. I made contact and got “Oh, I was just about to call you”. Yeah. Sure. He eventually came and looked. He stared at my walls with a blank expression, shaking his head. He had nothing to offer me. I had to suggest solutions to him myself. He was useless; and fully lived up to his surname. Weeks went by, and I had to chase him again for his proposal for remedial work. By this time, I was dealing with a huge amount of personal issues following the death of my mum, and having to care for my elderly dad. Mr Bland emailed proposed to start work on the exact same day my dad was due to go to hospital for an op. I obviously had to decline that date, but asked Mr Bland to send me a brochure of products so I could start choosing what I wanted, and asked him to suggest alternative dates. The brochure and date never came. He also failed to provide all of my warranty paperwork when I requested it. That was in May 2025, and I have heard nothing since. Well, Mr Bland, you got what you wanted. You’ve worn me down, and I’m too exhausted to deal with you any more. You’ve got away with it. You lied about your experience, it went wrong, and the only person paying for that is ME. And whilst I don’t have the capacity to fight you any further, I will certainly be sure to share my awful experience of you with anyone who will listen. I am fully prepared for Mr Bland to write a reply to this review, full of excuses. He may even succeed in getting it removed. But everything I’ve said above is true and can be backed up. He should be ashamed of how he has treated me. But he probably isn’t.