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Company Response
The previous reviews were not deleted, only blocked, as the review only referred to another site, with no details. Whilst no company likes to receive reviews such as this, we take each one very seriously and put in actions to prevent any future occurrences. We do apologise for the poor communication throughout the service visits. Following the latest inspector's visit, the lock was changed and adjusted perfectly. Both Mrs White and the inspector agreed that there were no draughts. Mrs White checks with a candle flame to proves if draughts are present. This is not an accurate test, as a candle flame will inevitably show movement, even from house convection. Once again, I apologise that we haven't met Mrs White's expectations, but if she would like a further visit regarding a possible draught through the keyhole, it is very easy to cure and we would be happy to attend
The above reviews are the opinions of the individuals submitting them and not necessarily a true reflection of the performance of this business. We therefore disclaim all liability and responsibility arising from any reliance placed on them.
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