We had a lounge window fitted, a side wall window which arrived cracked and was fitted that way, we ordered bifolds which we were then informed you did not make and therefore this delayed our project, we were told it could be fitted on the 1st August which was great but then told we shouldn't have been promised this then told it would be towards the end of the month and once we complained we are now told it will be the 17th August so we are still waiting to finish our project and have our broken window changed, would we use brackenwood again probably not. Every time we rang the salesman involved with our sale he didn't once get back to us.