We recently had a new front door and small bedroom window fitted by Brackenwood. The service was excellent right from the start. We had an initial visit by a rep, then a surveyor both very informative and polite. We were kept up to date on the progress of our order at all times. Payments were taken in stages which is a good way to pay rather than all at once, these payments were also covered by an insurance. The engineer that came to fit the door and window was very prompt. He made an excellent job of fitting both especially the door he made sure it was in correctly and we were happy with the opening and closing. His finishing was very professional i.e. cement work and silicone. He then cleaned both and swept up afterwards no mess whatsoever. He was a very polite and competent worker which is nice to see these days.