Windows Plus Roofs Limited T/a Kitchens Plus

Here we go..potential customers beware! October 2020 we arranged an appointment for a representative to attend our address to discuss the purchase. Gareth attended, took measurements and arranged an appointment for us to visit a showroom to select the items required. We arranged for the fitting to be commenced w/c 26th October 2020 and were told it would take 3-4 days to complete. Friday 23rd October 2020. Items were missing which the delivery driver stated we knew about. We had not been informed about any missing items. Jasmine contacted us on Friday 23rd stating the fitting would begin on Wednesday 28th October. The problems and issues we encountered from this point are listed below; Fitter Lee stated he would begin work at 9 am on Wednesday 28th October. He called on Wednesday morning stating something else had come up so he would be with us on Thursday 29th. Friday 30th October, Lee and colleague leave at midday with no explanation. Friday 30th October, further delivery with sink and mirror still missing. Lee and colleague failed to turn up on Monday 2nd November. Lee stated they had been sent to another job. Late start on Thursday. Jasmine informed us it was due to Lee collecting the sink however Lee stated he had again been sent to another job. Vanity unit arrived but was damaged in transit. Jasmine stated we could have the same unit in a different colour or wait 2 weeks for the same colour. A different colour was agreed however when delivered it was a completely different style. No toilet roll holder delivered and when one was sent it was the wrong style. Tuesday 10th November- call received at 10.30 am from Lee stating "I've told the company where to shove it. Working for them is a shambles". We contacted Jasmine who stated Lee was officially an employee of theirs until the end of the week so he would finish our job. Thursday 12th November- still no shower screen, shower head and rail, towel rail, toilet roll holder and unfinished tiling. Rubbish still uncollected from outside. We had smashed glass and tiles in the garden which meant our dog could not be let out into the garden. Jasmine stated it would be collected on Friday 13th. Lee had also left white marks all over the driveway and pavement which despite our efforts would not scrub off.  Friday 13th November- Rubbish collectors took larger items but refused to take broken tiling as it wasn't bagged. Thursday 19th November- visit from Tony, Inspector. He noted several faults and stated he would chase up the rubbish collection. Ian 2nd fitter sent out to correct the tiling and fit the sink. Ian stated he was unable to tile and could not fit the sink as it was faulty. He replaced the chipped plinth on the cloakroom vanity unit. Jasmine stated Steve 3rd fitter would attend on 1st December to "Put it all right". It must be noted that at this stage we had not received an apology of any sorts. Steve arrived at 3.15pm on 1st December. He stated he was not a tiler and the sink unit had been cut incorrectly. The shower screen door was also grinding and not closing. Thursday 3rd December- issues still to be rectified- tiling, sink and vanity unit, trim around window, toilet roll holder, shower, shower screen, marks on driveway. Fitters that have attended since have advised the marks on the driveway could be removed with the use of acid but this would still leave a noticeable patch. Monday 6th December- Tony 4th fitter arrived at 2.15pm after being sent to a job in Durham first. He wasn't aware of tiling to be done and only arrived with ceiling cladding and a worktop. Both of which were incorrect items. He stated the job done so far was appalling and rang Jasmine to recommend it was ripped out and started again from scratch. We insisted on a visit from a manager and Scott ( Installation manager) visited on Tuesday 7th December. He agreed the job needed to be done again from scratch and we went to the Team Valley showroom to confirm the details. 12th, 13th,14th December- Tony carried out remedial work. We were told the shower screen was not in stock and would have to be ordered. 16th December- Tony came back to fit the sink and wait for the shower screen to be delivered as we had been told it would be a 10am delivery. Sarah rang to say the screen had not arrived from the supplier and would not be in stock until 4th January. 4th January- no shower screen. 18th January- call from Sarah to say it still had not arrived. 27th January- Arrangements made for Darren 5th fitter to fit the shower screen. Call from Sarah stating another person was need to assist so arrangements made for 28th January. Thursday 28th January- Darren and colleague arrived and found the profile to be fitted was damaged therefore could not fit the shower screen. Darren carried out work on 2nd Feb. He did not fit a new shower board as instructed but filled holes with silicone! He also fitted a wet room door instead of an enclosed door. He tried to tell us it was correct even though he'd fitted items incorrectly with the screen uneven, not even closing and sliding open by itself! 10th Feb- we are now waiting for another screen and profile to arrive and be fitted. We have had 23 visits!! We can only describe our experience with Kitchens Plus Bathrooms as appalling. We have been let down time and time again and lied to on numerous occasions. We are already making payments for an unfinished job and between us have taken a number of wasted days off work to accommodate fitters.  Several of the fitters have informed us ours is by no means an isolated incident. We have been told of other customers suffering similar issues, requiring remedial work and shown some photographs of appalling workmanship.  We are  bitterly disappointed with the overall experience and service from a company who portray themselves to be professional. We have had to chase up many of these issues ourselves and it is concerning how elderly and more vulnerable customers may be treated in similar circumstances.  We have complained to staff both verbally and via email about all the above issues and yet we are now over 3 months without our en suite. We've attached some photos of shocking work done but have many more!  Mr and Mrs College