Windows Plus Roofs Limited

We recently had a kitchen fitted by this company and in many respects they were very good but sadly in some other respects very poor. The salesman was very pleasant and helpful and reassured us that everything would be taken care of and checked by our own personal Project Manager, we have yet to meet such a person ! We were given a schedule on and on the Wednesday the old kitchen was taken out (including removing an internal wall) promptly and efficiently on the agreed date, excellent job. On the Thursday a plumber and and electrician also attended to secure water and electrics etc , again on time and efficiently. On the Friday (and my wife had taken an extra days holiday for this) we were expecting a plasterer first thing on the morning to tidy up the walls and ceiling etc from the previous 2 days work and once finished we were told that the kitchen would be delivered in the afternoon ready for the fitters to start work on Monday morning. The plasterer didn't arrive at all but the kitchen was delivered at around 8.30 in the morning !!! We had friends visiting for the weekend which we had organised around this plan, thinking that we could work around the kitchen units being stored in the spacious but empty and newly plastered kitchen area but no, after numerous phone calls and having to move the kitchen units twice myself, some of our planned weekend activities had to be cancelled as we learnt that a plasterer wouldn't be with us until first thing Saturday morning ( turned out to be around 11.30 in actual fact). Weekend not totally ruined but very, very disrupted. Monday and the fitters turned up at 8ish as promised and got stuck in doing a great job staying til 7.30 at night to finish their part of the job and very well done it was too. The fitters left and told us that just the plumber and electrician would have to come and connect everything on the Tuesday. The plumber arrived bright and early but the electrician didn't come til much later and couldn't finish everything due to other commitments apparently. He came back on Wednesday and finished pointing out that a plasterer would need to return to cover old plug sockets and fresh wiring channels that he'd had to cut into the wall. He did call the office in the presence of my wife and informed her that they would call her later to arrange. No such thing happened and after numerous phone calls on the Thursday it appeared that they quite simply weren't interested in finishing the job properly, such a pity as the kitchen will be really nice when we are finished, the units and appliances are all good quality but the fine points of customer service are severely lacking and we will be unlikely to recommend this company to anybody. I have hopefully attached a couple of photo's to highlight the small but very frustrating faults.