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Elglaze is rated outstanding!

Elglaze

4.8/5 Stars - 60 reviews

7-8 Earith Business Park, Meadow Drove, Huntingdon, Cambridgeshire, PE28 3QF.
01487 842643
https://elglaze.co.uk
sales@elglaze.co.uk
/elglazeUK/
@ElglazeUK
58 Positive Reviews
2 Negative Reviews
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Reviews (60)
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December 2018
I feel I am being generous with three stars but these are awarded entirely for the product with which we are generally pleased (though we are still waiting for after sales issues to be resolved) and for the team of fitters who battled through horrendous weather to fit our window and were polite and tidy. However I feel we have been let down time and time again by the quality of service from the company and the length of time we have waited. Most of our issues have been with the lead surveyor - waiting for him to come, or not come (as happened on one occasion, no apology made) and the fact that he did not hand in the final measurements so that after the date our windows should have been fitted, they still were not even made. Our second biggest issue was lack of communication, phone calls being returned or being kept informed of progress when things dragged on. I have had to chase the company all the way and am still chasing.. We paid our deposit in early September 2017. 41/2 months later the windows were fitted end January. I expressed concern over 1 window not fitting well at the time but was told to let them settle. At end Feb I called to say that 2 windows needed attention and at end April am still waiting for this to be resolved.

Company Response

Dear Jennie, We are pleased you are happy with your windows and with our install team. We would however like to apologise for the delays to your windows being fitted. It seems there were some communication issues with our surveyor, which Geoff apologised for at the time. We would also like to apologies for the current delay you have experienced to finish the job. We are unfortunately at the behest of suppliers for some elements and in this situation we have been waiting on parts from our supplier that have taken longer than usual to arrive. We now have the required parts and will be arranging a suitable time with you to come and fit them. We are always looking to improve and will take your comments on board as it seems you have not been as well informed throughout the process as we would like. Many thanks once again for your review. Nicola Lowe, Elglaze.

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The above reviews are the opinions of the individuals submitting them and not necessarily a true reflection of the performance of this business. We therefore disclaim all liability and responsibility arising from any reliance placed on them.

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