I feel I am being generous with three stars but these are awarded entirely for the product with which we are generally pleased (though we are still waiting for after sales issues to be resolved) and for the team of fitters who battled through horrendous weather to fit our window and were polite and tidy. However I feel we have been let down time and time again by the quality of service from the company and the length of time we have waited. Most of our issues have been with the lead surveyor - waiting for him to come, or not come (as happened on one occasion, no apology made) and the fact that he did not hand in the final measurements so that after the date our windows should have been fitted, they still were not even made. Our second biggest issue was lack of communication, phone calls being returned or being kept informed of progress when things dragged on. I have had to chase the company all the way and am still chasing.. We paid our deposit in early September 2017. 41/2 months later the windows were fitted end January. I expressed concern over 1 window not fitting well at the time but was told to let them settle. At end Feb I called to say that 2 windows needed attention and at end April am still waiting for this to be resolved.